If you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal, or you choose not to submit a proposal within your first 90 days, your profile will change to private.
When your profile is set to private it is not shown in freelancer search results but rest assured, clients are still able to see your profile when you submit proposals!
I took the liberty of resetting your profile back to public. I have also checked your account, and it doesn't need further verification yet. Please be reminded that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. You may want to check this help article for more information.
I have the same experience, I can't be able to purchase connects or anything until I have work, and I can't have work without proposals and I can't submit proposals without connect, full circle. It is frustrating.
Hello! Kindly help me reset my profile visibility too. I've been clicking the reset profile visibility button for more than a week now. It says "solved" but my profile is still in private 😞
I have the same issue and waited more than 6 hours after click on reset my visibility. Could you please unlock this feature for my account?
Thanks in advance.
Thank you for reaching out to us here in the Community. I believe you're referring to Availability Badge. Please remember that the Availability Badge is an option designed to help you signal to clients that you are ready for new work. And yes! You'll need to use Connects to add the blue “Available now” badgeConnects. You may want to check this help article to learn more about how the badge works.
Hi Good day!
My profile has been set to Private for a time now because I haven't been active in a while. But recently, I've been attempting to get things rolling by submitting proposals. I've been attempting to convert this back to "Public".Please fix this problem.
Hoping for your kind consideration.
Thanks in advance!
My profile has been set to Private for a time now even though I have been active infact this is happening for the second time and I am worried as to why this happens to me always. I've been attempting to convert this back to "Public".Please fix this problem.
Thanks in advance!
Your profile visibility has been updated and set back to public as requested. Please check this help article to learn more about how you can avoid having your profile automatically set to private.
Thank you for reaching out. I see that you already have a ticket open. I also checked and see your profile is now set to public.
You may check the status on your preference. See here.
Hi Upwork family, I have recently completed a gig and it's not visible on my profile page. I can see it in contracts, in earnings, but not on my profile page in work history and completed jobs. I tried all recommendations above. Didn't work out. What went wrong?
Appreciate your help.