Solved: Re: Locked Private Profile - Page 44

Andrea G · ‎08-01-2023

Hi there, My account was kept private please help me in making it public. thanks

Andrea G · ‎08-11-2023

Hi all,

If you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal, or you choose not to submit a proposal within your first 90 days, your profile will change to private.

When your profile is set to private it is not shown in freelancer search results but rest assured, clients are still able to see your profile when you submit proposals!

You can request that your profile visibility is reset by clicking this link found in this help article.

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

Thank you!

~Andrea

View solution in original post

Ankit S · ‎12-15-2023

Team,

Clients cannot view my profile because it is set to private, and I am not receiving any orders. Please share your ideas.

Luiggi R · ‎12-15-2023

Hi Ankit,

Your profile visibility has been reset. It should now be public.

~ Luiggi

Ali H · ‎12-16-2023

Hi, I also have the problem of Locked Private Profile Visibility. Requesting Upwork team to fix it for me so that i may start working! Thanks!

Preeti A · ‎12-17-2023

Please help and make my profile public I have requested and re-set my profile too but after 24 hours still there is no update on this.

Luiggi R · ‎12-17-2023

Hi Preeti,

Your profile visibility has been reset. It should now be public.

~ Luiggi

Shady E · ‎12-17-2023

Hi Luiggi R,

I have requested as well & I have an ongoing contract with active earnings & still my profile is Locked Private while I need it to be public, kindly make my visibility back to public & thank you in advance.

Annie Jane B · ‎12-17-2023

Hi Shady,

Your profile visibility has been set to public. Please check this help article to learn more about how you can avoid having your profile automatically set to private.

~ AJ

Zahra A · ‎12-18-2023

Hi,

I have clicked on the reset locked profile button but it's been now almost 2 days and my issue is not yet resolved. Kindly assist.

Regards,

Zahra

Pradeep H · ‎12-18-2023

Hi Zahra,

Thank you for your message. Your profile visibility is changed to Public now.

- Pradeep

Umme Aeiman N · ‎12-18-2023

Hi, My profile is locked private. Please change it to public ?

Luiggi R · ‎12-18-2023

Hi Umme,

Your profile visibility has been reset. It should now be public.

~ Luiggi

Umme Aeiman N · ‎12-18-2023

Yes, it is public now, but don't know the reason why it set locked private.?

##type your reply above this line -##

Arjay M · ‎12-18-2023

Hi Umme Aeiman,

As Andrea mentioned in this thread's solution, your profile will change to private if you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal or choose not to submit a proposal within your first 90 days.

Feel free to check this help article for more information.

~ Arjay

Shubham D · ‎12-18-2023

My profile visibility has changes as private and multiple times I have tried to make it plublic, I have tried all the methods but neither receiving any mails nor any notification.
Please guide me or provide me any contact where I can ask support to provide me solution & resolve it.

Arjay M · ‎12-18-2023

Hi Shybham,

I took the liberty of resetting your profile back to public. For future reference, you can request that your profile visibility be reset by clicking this link found in this help article.

~ Arjay

Yurii A · ‎12-18-2023

Hello Upwork support team,

I have been trying to make my profile visible for a while now, but it is still private. I have contacted support several times in the past, but the issue has not been resolved. The last time I contacted support was 6 months ago. Could you please help me make my profile visible? I would appreciate it if you could investigate this issue and get back to me as soon as possible.

Thank you for your help!

Joanne P · ‎12-18-2023

Hi Yurii,

Your profile visibility has been reset.

~ Joanne

Alexander W · ‎12-19-2023

Hi, i've searched the forums everywhere about locked private account. Everytime I click the reset button on the help section to make my account public it still shows as locked private. How do I make it public?

Wilma C · ‎12-21-2023

Hi Alexander,

Go to this page, hit the green button, wait a day or two

https://support.upwork.com/hc/en-us/articles/115003975967-Profile-Changed-to-Private-

Wilma C · ‎12-21-2023

Hi Alexander,

Go to this page, hit the green button, wait a day or two

https://support.upwork.com/hc/en-us/articles/115003975967-Profile-Changed-to-Private-

Good luck!

Ameer H · ‎12-20-2023

My profile is currently locked, and I require assistance to unlock it and set it to public.

Mariella R · ‎12-20-2023

Hello, I have the same problem. Could you help me please ? Thank you.

Luiggi R · ‎12-20-2023

Hi Mariella,

I have also reset your profile's visibility and it should now be public.

~ Luiggi

Luiggi R · ‎12-20-2023

Hi Ameer,

Your profile visibility has been reset. It should now be public.

~ Luiggi

Maksym T · ‎12-20-2023

Hi! My profile is set to locked private, I've tried submitting the button on the https://support.upwork.com/hc/en-us/articles/115003975967 article, though it just redirects me to the support main page and nothing happens. I've been trying to do that for several days. Could you please help me to change my profile visibility to public?

Thanks in advance