๐Ÿˆ
ยป Forums ยป Support ยป Re: Locked Private Profile
Page options
acda4043
Community Member

Locked Private Profile

Hi there, My account was kept private please help me in making it public. thanks

ACCEPTED SOLUTION
AndreaG
Community Manager
Community Manager

Hi all,

 

If you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal, or you choose not to submit a proposal within your first 90 days, your profile will change to private. 

 

When your profile is set to private it is not shown in freelancer search results but rest assured, clients are still able to see your profile when you submit proposals!


You can request that your profile visibility is reset by clicking this link found in this help article.

 

 

Update: 

 

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you!

~Andrea
Upwork

View solution in original post

1,823 REPLIES 1,823

Hi Jose,

 

Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance.

~ Luiggi
Upwork
a3547582
Community Member

Please Help Me!!!

 

There is not showing option to do my profile visibility as public. 

There is not any option to do this as public.

On Profile Setting "Visibilty Private Locked"

 

Please Help me asap!!!!!!

Hi Zeeshan,

 

Your profile visibility has been reset. You may log into your account to check. 

~ Joanne
Upwork
cherleza
Community Member

Hello,

My Upwork profile is LOCKED PRIVATE, how can I set it back to public? I understand that probably because I wasn't active in Upwork for some time. I would appreciate any kind of help or information on how to fix this.

Thank you so much.

Hi Cherleza,

 

Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance

~ Luiggi
Upwork
isdzignz
Community Member

Hello Upwork Team, My profile is set to private. I am unable to make it public after 10 hours. I also click on change profile visibility but didn't get any email.

Hi Iqra,

 

Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance.

~ Luiggi
Upwork
musavirali
Community Member

Dear All,

 

i am trying to restore my profile from private locked but its not working as said method please guide me direct chat support centre.

 

Regards

 

https://www.upwork.com/freelancers/settings/profile

 

Same issue. Any moderators in the house? Please change my profile to public and available. I can seem to do it from my end. Thanks!

I meant I can't seem to be able yo do it from my side.

Hi Musavir,

 

Your profile visiblity has been reset. You may log into your account to check. 

~ Joanne
Upwork
61fd054d
Community Member

i need my account to chang from private too public. Thank you

Hi Bukola,

 

Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance.

~ Luiggi
Upwork
bae36b30
Community Member

Hi,
My account has been locked because of 90 inactive days.
I did the reset profile visibility, UpWork says that I'm visible now, but I'm NOT.
Since then when I click the reset button, nothing has happened, the page just reloads without any confirmation form.
Can you help me to figure it out with this?
P.S. (Now I'm active and have income.)


thanks.

 

Hi Alex,

 

Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance.

~ Luiggi
Upwork
mykytaageyev
Community Member

Hi, I haven't been active on Upwork for a while and I noticed that my profile has become locked to private. 

I'm ready to start taking on new jobs on the platform, that's why I'd highly appreciate it if you could change my profile visibility to public.

Hi Mykyta,

 

I can confirm that the same request via a support ticket has been processed. Your profile has been set back to public as requested. Thank you for reaching out!

 

~ Arjay
Upwork
16432f95
Community Member

i wants my account to set to public, it's currently in locked private 

5aaa3c2e
Community Member

Hello please my profile is currently locked private, can you help fix that

 

Hi Eguavoen,

 

Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance

~ Luiggi
Upwork
shamim_waqar
Community Member

Hello! My profile is private locked please make it public.

Hi Waqar,

 

Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance

~ Luiggi
Upwork
c8d49513
Community Member

Hello upwork community and experts here, am just gething to know that my account is been set to private  not only private but BLOCKED PRIVATE and am unable to reset it, i would love to be helped out of this situation.

Thank.

Contact Upwork Support: Reach out to Upwork support immediately to report the issue. You can contact them directly through their

Hi Onah,

 

Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance

~ Luiggi
Upwork
c0f2efdf
Community Member

Hello! My profile is private, please make it public.

Thanks

ArjayM
Community Member

Your profile has been set back to public as requested, Francesco. You're all set. Thank you for reaching out!

 

~ Arjay
Upwork
8e9c184a
Community Member

I have tried changing my account's visibility back to public for days now, but nothing seems to be working. I have tried clicking on the link provided by the chatbot but still no change. Is there any other way to rectify this?

Hi Joshua,

 

Your profile visibility has been reset. You may log into your account to check. 

~ Joanne
Upwork
03c4161b
Community Member

Hi, 

 

I notice that my profile is been turn off or not in public. How can I put my it on Availability "ON"

Can one of the moderators please assist above concern by Andrian B.? He already requested this before and was informed that he needs to submit proposals so that his account will be active which he did but it's still showing private and not visible to clients. His settings on visibility is grayed out and can't be changed. Kindly assist and message him. Thank you. 

Hi Andrian,

 

Your profile visibility has been reset. You may log into your account to check. 

~ Joanne
Upwork
8d6ed0f7
Community Member

I had 2 jobs done in last 2 weeks and get paid, but I can't switch my profile to visible.

 

Also, I have 6 jobs done and 5 of them are successfull, but in my profile I have only 5 jobs and 75% success rate? 

 

How could I fix it?

 

Thx 

Hi Kiril,

 

Your profile visibility has been reset to public. You may log into your account to check. As for your completed job, please allow it to be updated; it may have been just delayed. Many factors go into your JSS calculation, including public and private feedback given when the contract is closed, the weight of the contract, etc. We won't be able to share information about any specific feedback, but you can check the explanation of how your score is calculated here. If you still prefer to request feedback removal, you can read this help article for more information. 

~ Joanne
Upwork
a19f9b70
Community Member

Kindly somone assist me how to change my profile setting from privte to public 

Contact the support team and they will successfully help you.

Hi Muhammad,

 

Thank you for your message. Your profile visibility is set to Public already.

 

- Pradeep

Upwork
elechiverri
Community Member

Hi! Iยดve been away for a long time and just discovered that my profile was set to private. Iยดve been trying to set it to public through the link you provided but it doesnยดt seem to work. Please help me to reset to public. Thanks!

Hi Elaine,

 

Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance

~ Luiggi
Upwork
a2d90181
Community Member

Can't reset profile visibility. Tried ~month ago and today lo of times. Tried with different devices/browsers/mobile app/ip addresses, nothing happens after pressing button "reset visibility". I even can't see my request in requests tab.

Latest Articles
Featured Topics
Learning Paths