Aug 1, 2023 05:24:26 AM Edited Aug 11, 2023 01:15:36 PM by Andrea G
Hi there, My account was kept private please help me in making it public. thanks
Solved! Go to Solution.
Aug 11, 2023 01:14:13 PM Edited Apr 2, 2024 03:18:54 PM by Andrea G
Hi all,
If you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal, or you choose not to submit a proposal within your first 90 days, your profile will change to private.
When your profile is set to private it is not shown in freelancer search results but rest assured, clients are still able to see your profile when you submit proposals!
You can request that your profile visibility is reset by clicking this link found in this help article.
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Mar 29, 2024 03:45:15 AM by Valentina R
Please help, I found this on my mail. I applied to a few jobs, but nothing happened. Tried to reset via reset button, still the same. #Moderator
Resume earning to reset your profile |
Hi, |
We noticed you have not been working through Upwork lately. |
To improve clients' search results, and show them more freelancers who are available, we have changed your profile to "private" until you are ready to start taking on new jobs. Your profile will not be seen by clients unless you submit proposals for their jobs. |
It will automatically become public again when you resume earning through Upwork. You can also contact Upwork Support for help. |
Mar 29, 2024 05:04:51 AM by NikolaS N
Hi Valentina,
I would be happy to help, I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 28, 2024 11:24:34 PM by Meranda C
I'm stuck in a loop. My profile is locked private and when I click the link in the support center, it just reroutes me to how to make a profile public. Every link I click just reroutes, there's no submitting a ticket or chatting with a 'bot' for help. If my profile is private, I feel like that's hindering my ability to be found and make money here. How can I connect with a person who can unlock my profile?
Mar 28, 2024 11:57:24 PM by Euphemia S
I had the same problem. I contacted Upwork and they made my account Public.
Mar 29, 2024 01:02:34 AM by Pradeep H
Hi Meranda,
I am sorry to hear about the trouble reaching our support team. Your profile visibility is set to Public now.
- Pradeep
Mar 29, 2024 02:42:08 AM by Edo F
Please friend, my profile is changed to private, please help me make it public
Mar 29, 2024 03:57:54 AM by Pradeep H
Hi Edo,
Thank you for your message. Your profile visibility is set to Public now.
- Pradeep
Mar 29, 2024 04:45:32 AM by Oleg F
Hi ,my account has been set to private kindly assist me to reset to public,thanks.
Reset Profile Visibility not working
Mar 29, 2024 04:56:08 AM by Usama A
https://support.upwork.com/hc/en-us/articles/115003975967-Profile-Changed-to-Private
Try this link. Click on "Reset My Profile Visibility"
Your profile will be back to Public in the next 4 hours after the profile visibility has been reset.
You can ping me anytime with any query.
Best Of Luck.
Mar 29, 2024 04:59:01 AM by Oleg F
Good afternoon, I already tried, it did not help. The post does not come, and the profile does not reset
Mar 29, 2024 05:03:15 AM Edited Mar 29, 2024 05:38:30 AM by Usama A
Please do it again and let me know after 4 Hours.
Mar 29, 2024 06:24:33 AM by Oleg F
Thank you, I was unlocked. Tell me why I myself could not lose visibility?
Mar 29, 2024 05:29:13 AM by NikolaS N
Hi Oleg,
I would be happy to help. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 30, 2024 10:39:55 AM by Walid M
Hello, Upwork community,
I have trouble with turning my profile visibility to public, I don't have unfortunately access to turn it back on and I don't find a direct way to communicate with the support team. Could someone help me turn my profile visibility to public again?
Thank you in advance.
Sincerely yours
Walid M.
Mar 30, 2024 12:30:31 PM by Joanne P
Hi Walid,
Your profile visibility has been reset. You may log into your account to check.
Mar 31, 2024 02:36:54 AM by Pradeep H
Hi Mahmoud,
Thank you for your message. Your profile visibility is set to Public now.
- Pradeep
Mar 31, 2024 06:19:28 AM by Joanne P
Hi Harsh,
Your profile visibility has been reset. Please log into your account to check.
Mar 31, 2024 11:02:45 AM by Adam B
My profile is on locked private for some reason and I see no way to change it myself. Can someone from Upwork please make it public for me?
Mar 31, 2024 12:18:50 PM by Joanne P
Hi Adam,
Your profile visibility has been reset. You may log into your account to check.
Mar 31, 2024 01:13:34 PM by Ali J
Hey there!
My profile was set to private. could you please make it public?
Thank you!
Mar 31, 2024 02:30:48 PM by NikolaS N
Hi Ali,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.