Locked Private Profile

[a8042492]

Hi Team,

Please help me. My profile has been locked and private and dont know how and now i cant make it public.

[NikolaS · Accepted solution]

Hi all,

If you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal, or you choose not to submit a proposal within your first 90 days, your profile will change to private. 

When your profile is set to private it is not shown in freelancer search results but rest assured, clients are still able to see your profile when you submit proposals!

You can switch it back to public by simply logging out and back into your Upwork account again. Note: Your profile will be automatically reset to the visibility option you had. (The options are public, only to other Upwork users, or private.) 

[573e0775]

Hi there, My account was kept private please help me in making it public. thanks

[RonnaP]

Hi Basharat,

Thank you for reaching out to us. Your profile visibility has been updated to public. If you need to adjust it again in the future, you can check out this helpful article for guidance.

[efd702d6]

Hi, I have the same issue, my account shows a private profile and I cannot see any option to make it public again.
Perhaps I at least open my profile 2-3 times a week and I submitted 2 proposals in the last 4 days but they still locked my profile, I don't know why.

[IvygailJ]

Hello Ahmad Sheraz,

Thank you for reaching out to us. Your profile visibility has been updated. Don’t hesitate to let us know if you need further assistance

[clemmie]

Hello! Please kindly set my profile to public, since it has been private and I need to be searchable for clients. Thanks in advance

[PradeepH]

Hi Klym,

Your profile visibility is set to Public now.

- Pradeep

[selhot]

Dear RonnaP, could you please help with the visibility of my profile, I want to change it from private to public, thanks in advance!

[NikolaS]

Hi Mykyta, 

Thank you for reaching out to us. I checked, and it looks like you are an exclusive member of an agency. If you want to change visibly, you need to reach out to your agency owner. You may share this help article with them for reference. 

[2edaa0d8]

Hi Nikola. I'm unable to log in to my account. Due to some technical issues, I'm unable to open my profile.

[PradeepH]

Hi Mehak,

I am sorry to hear about the trouble logging into your Upwork account. Could you please tell us more about the error you get while trying to access your account? 

- Pradeep

[517bc8f9]

Hi there, My account was kept private please help me in making it public. thanks

[PradeepH]

Hi Khalid,

Your profile visibility is set to Public now. 

- Pradeep

[887a0d53]

Hi, I have the same issue, my account shows a private profile and I cannot see any option to make it public again. If I make the change from one option showing me the issue. The issue is attached. Perhaps I at least opened my profile and I submitted 2 proposals today but they still locked my profile, I don't know why.

[NikolaS]

Hi Adnan, 

Thank you for reaching out to us. Your profile visibility is now updated as per your request. Additionally, please note that your profile must represent you as an individual and that all the information in your profile including your profile photo needs to be accurate, truthful, and verifiable. Your profile photo should be a clear, headshot-style photo of you which is cropped from the top of your head, and just below your shoulders, and -

• you are not wearing sunglasses in the photo;

• it is not a logo or clip-art;

• it is not a group photo; 

• the photo was not digitally-altered 

Please check this help article for more information on how to update your profile photo.

[9c980c0c]

Hi Nikola.

I have been loggin in and out of my Upwork profile and it still visible as private.

I been reading and looking for ways to change it but it has been imposible.

Is there somewhere a direct email or contact information that I could use to please ask upwork to change my profile to public?

Thanks.

[LuiggiR]

Hi Jesus,

I can confirm that your profile visibility is set to public and it's visible. Here's how I can see it.

[umairahmedtoor]

Hey, same issue, kindly unlock my profil

[umairahmedtoor]

Kindly unlock my profile

[9c970171]

Hi, I cannot switch back to a Public profile. An Error appears:

"There was an error loading this page: error [8b2741ddd82b0c73-SOF, 8b2741ddd82b0c73-SOF]. Please contact customer support for assistance: support.upwork.com"

[PradeepH]

Hi Lachezar,

Thank you for your message. Your profile visibility is set to Public now. 

- Pradeep

[watraders]

i have been struggling for months to change my profie visibility status from private to public but no mattter what i do, i can't seem to change the status. i don't see any scroll down menu to change the profiel visbility to public. i submitted a request here at the forum and some how miraculously, the profile status did change to public, but within 24 horus and after consuing at least 28 connects, the profile went to privat eagain, i reach out to the automated AI chat support and they say , submit a ticket direclty to support team and i have no way of reaching out to the support team, 

it's so frustrating. 

can any one please help me ?"

[RonnaP]

Hi Waqas,

I’m sorry to learn about the issue you've experienced with updating your profile visibility and you weren’t able to contact the Upwork Support Team directly. I'm happy to help. To update your profile visibility to public, you can take these steps:

1. Select Profile > Profile Settings
2. Choose a visibility option from the dropdown menu

For further guidance, you can visit this helpful article.  

In case you need to access our support services in the future, it would be best to follow the steps below:

1. Navigate to the Help Center’s navigation bar and select the “Contact Support” option.
2. Choose the “Chat with Upwork” option to initiate a conversation with our chatbot.
3. Type in a question or topic and click “Send.” The chatbot will provide relevant articles related to your question.

We strongly encourage everyone to engage with the chatbot to access the available support options. Asking for assistance directly may not provide sufficient information for the chatbot to be able to assist you appropriately - for example, creating a ticket for you with the right team according to your concern.

[watraders]

This is not helpful.

you are giving me the same information that i already shared.

the profile setting doesn't give me a scroll down menu to select public
from private .

the chat bot is dead and doesn't know **Edited for Community Guidelines**!

it keeps telling me to contact support but never shows me how to get in
touch with the support team since the only after i have avaialble is a
stupid chat bot.

and i can't even submit a ticket,

so unless you can help me fix this, i am really frustrating and lost as to
how to solve this.

thank you

[PradeepH]

Hi Waqas,

I am sorry to hear that the troubleshooting steps did not help and that you experienced the issue while reaching our support team. I will be happy to look into this for you. 

I checked your account and it appears that your profile is set as an Exclusive agency member. In this case, you will need to switch to your agency account and go to Find Work > Agency Roster to edit your profile visibility. 

For now, I have changed your profile visibility to Public. You can try the above steps to see if you are able to change your profile visibility yourself. Feel free to message us if you need further assistance.

- Pradeep

[joverlyannlopez]

Hi there,

My account was kept private, please help me in making it public.

Thank you,

J

[JoanneP]

Hi Joverlyn,

I can confirm that your profile is available to view publicly. Please try again after clearing your cache and cookies or using a different browser. 

[7992f4e5]

This didn't work for me 😞

[2c09cbcc]

Hello,

My profile's visibility is also set to private and I can't change it, I also don't seem to be able to change my hourly rate

[IvygailJ]

Hello Omar,

Thank you for reaching out to us. It looks like you are an exclusive agency member and that your agency has set your profile visibility to private.

I’d recommend discussing this with your agency owner or agency administrator as they can reset your profile visibility to “Public” from their end. You may also share this helpful link for more details about how to Manage the Agency Roster and Visibility.

[d031e0d1]

my profile is set to private i want it to tun to visible

[LuiggiR]

Hi Oyedele,

Thank you for bringing this to our attention. Your profile visibility has been updated. Don’t hesitate to let us know if you need further assistance

[517bc8f9]

Hi there, My account was kept private please help me in making it public. thanks

[danyalpl]

I have tried different solutions provided at the forum but they are not working. 
again the problem is coming
You can't turn on this badge because your profile is set to private or unavailable.
Kindly set it to public

[IvygailJ]

Hello Danyal,

Thank you for reaching out to us. It looks like your profile has been updated and is now set to public. Please check this help article to learn more about how you can avoid having your profile automatically set to private.

[9fe07d71]

My profile is set to private. please make it public i have to resume working and i will be more active on the platform.
https://www.upwork.com/freelancers/~01d26067c868fbe1d7?viewMode=1

[IvygailJ]

Hello Saloni,

I checked your account and it looks like your profile is already set to public. Please check this helpful article to learn more about how you can avoid having your profile automatically set to private.

[4ff28b36]

 my profile is automaticaly set to private please help to public it

[3ec2361e]

Hi Raheel! Log in to your Upwork account then click your profile, go to settings then find profile settings, once u find it click it then turn the visibility to public or upwork users if you want. that's all