Moderator
Hi all,
If you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal, or you choose not to submit a proposal within your first 90 days, your profile will change to private.
When your profile is set to private it is not shown in freelancer search results but rest assured, clients are still able to see your profile when you submit proposals!
You can switch it back to public by simply logging out and back into your Upwork account again. Note: Your profile will be automatically reset to the visibility option you had. (The options are public, only to other Upwork users, or private.)
Moderator
Hi Lachezar,
Thank you for your message. Your profile visibility is set to Public now.
- Pradeep
Moderator
Hi Waqas,
I’m sorry to learn about the issue you've experienced with updating your profile visibility and you weren’t able to contact the Upwork Support Team directly. I'm happy to help. To update your profile visibility to public, you can take these steps:
- Select Profile > Profile Settings
- Choose a visibility option from the dropdown menu
For further guidance, you can visit this helpful article.
In case you need to access our support services in the future, it would be best to follow the steps below:
- Navigate to the Help Center’s navigation bar and select the “Contact Support” option.
- Choose the “Chat with Upwork” option to initiate a conversation with our chatbot.
- Type in a question or topic and click “Send.” The chatbot will provide relevant articles related to your question.
We strongly encourage everyone to engage with the chatbot to access the available support options. Asking for assistance directly may not provide sufficient information for the chatbot to be able to assist you appropriately - for example, creating a ticket for you with the right team according to your concern.
Moderator
Hi Waqas,
I am sorry to hear that the troubleshooting steps did not help and that you experienced the issue while reaching our support team. I will be happy to look into this for you.
I checked your account and it appears that your profile is set as an Exclusive agency member. In this case, you will need to switch to your agency account and go to Find Work > Agency Roster to edit your profile visibility.
For now, I have changed your profile visibility to Public. You can try the above steps to see if you are able to change your profile visibility yourself. Feel free to message us if you need further assistance.
- Pradeep
Moderator
Hi Joverlyn,
I can confirm that your profile is available to view publicly. Please try again after clearing your cache and cookies or using a different browser.
Hi there,
My account was set to private. Could you please assist me in making it public?
Thanks!
Moderator
Hello Omar,
Thank you for reaching out to us. It looks like you are an exclusive agency member and that your agency has set your profile visibility to private.
I’d recommend discussing this with your agency owner or agency administrator as they can reset your profile visibility to “Public” from their end. You may also share this helpful link for more details about how to Manage the Agency Roster and Visibility.
Moderator
Hi Oyedele,
Thank you for bringing this to our attention. Your profile visibility has been updated. Don’t hesitate to let us know if you need further assistance
Moderator
Hello Danyal,
Thank you for reaching out to us. It looks like your profile has been updated and is now set to public. Please check this help article to learn more about how you can avoid having your profile automatically set to private.
Moderator
Hello Saloni,
I checked your account and it looks like your profile is already set to public. Please check this helpful article to learn more about how you can avoid having your profile automatically set to private.
