Jul 9, 2024 01:08:49 PM Edited Jul 16, 2024 08:41:49 PM by Luiggi R
Hi Team,
Please help me. My profile has been locked and private and dont know how and now i cant make it public.
Solved! Go to Solution.
Jul 9, 2024 01:56:21 PM Edited Jul 16, 2024 08:40:46 PM by Luiggi R
Hi all,
If you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal, or you choose not to submit a proposal within your first 90 days, your profile will change to private.
When your profile is set to private it is not shown in freelancer search results but rest assured, clients are still able to see your profile when you submit proposals!
You can switch it back to public by simply logging out and back into your Upwork account again. Note: Your profile will be automatically reset to the visibility option you had. (The options are public, only to other Upwork users, or private.)
Aug 13, 2024 12:08:13 PM by Pradeep H
Hi Lachezar,
Thank you for your message. Your profile visibility is set to Public now.
- Pradeep
Aug 18, 2024 07:57:21 AM by Waqas A
i have been struggling for months to change my profie visibility status from private to public but no mattter what i do, i can't seem to change the status. i don't see any scroll down menu to change the profiel visbility to public. i submitted a request here at the forum and some how miraculously, the profile status did change to public, but within 24 horus and after consuing at least 28 connects, the profile went to privat eagain, i reach out to the automated AI chat support and they say , submit a ticket direclty to support team and i have no way of reaching out to the support team,
it's so frustrating.
can any one please help me ?"
Aug 18, 2024 09:30:14 AM by Ronna P
Hi Waqas,
I’m sorry to learn about the issue you've experienced with updating your profile visibility and you weren’t able to contact the Upwork Support Team directly. I'm happy to help. To update your profile visibility to public, you can take these steps:
For further guidance, you can visit this helpful article.
In case you need to access our support services in the future, it would be best to follow the steps below:
We strongly encourage everyone to engage with the chatbot to access the available support options. Asking for assistance directly may not provide sufficient information for the chatbot to be able to assist you appropriately - for example, creating a ticket for you with the right team according to your concern.
Aug 19, 2024 11:17:30 AM Edited Aug 19, 2024 12:14:26 PM by Pradeep H
This is not helpful.
you are giving me the same information that i already shared.
the profile setting doesn't give me a scroll down menu to select public
from private .
the chat bot is dead and doesn't know **Edited for Community Guidelines**!
it keeps telling me to contact support but never shows me how to get in
touch with the support team since the only after i have avaialble is a
stupid chat bot.
and i can't even submit a ticket,
so unless you can help me fix this, i am really frustrating and lost as to
how to solve this.
thank you
Aug 19, 2024 12:22:16 PM by Pradeep H
Hi Waqas,
I am sorry to hear that the troubleshooting steps did not help and that you experienced the issue while reaching our support team. I will be happy to look into this for you.
I checked your account and it appears that your profile is set as an Exclusive agency member. In this case, you will need to switch to your agency account and go to Find Work > Agency Roster to edit your profile visibility.
For now, I have changed your profile visibility to Public. You can try the above steps to see if you are able to change your profile visibility yourself. Feel free to message us if you need further assistance.
- Pradeep
Aug 26, 2024 12:47:15 AM by Joverly Ann L
Hi there,
My account was kept private, please help me in making it public.
Thank you,
J
Aug 26, 2024 02:24:28 AM by Joanne P
Hi Joverlyn,
I can confirm that your profile is available to view publicly. Please try again after clearing your cache and cookies or using a different browser.
Sep 9, 2024 08:16:51 AM by Yzabel O
Hi! I tried logging out and then back in, but my profile is still set to private. Would it be alright if you guys changed it so public? Thanks 🙂
Sep 9, 2024 12:25:55 PM by Pradeep H
Hi Yzabel,
I have changed your profile visibility to Public now.
- Pradeep
Sep 25, 2024 02:16:05 AM by Haris T
Hi there,
My account was set to private. Could you please assist me in making it public?
Thanks!
Sep 25, 2024 03:46:52 AM by Pradeep H
Hi Haris,
I have changed your profile visibility to Public now.
- Pradeep
Sep 25, 2024 02:17:52 AM by Haris T
Hi there,
My account was set to private. Could you please assist me in making it public?
Thanks!
Jul 9, 2024 06:56:52 PM by Omar M
Hello,
My profile's visibility is also set to private and I can't change it, I also don't seem to be able to change my hourly rate
Jul 9, 2024 07:13:19 PM by Ivygail J
Hello Omar,
Thank you for reaching out to us. It looks like you are an exclusive agency member and that your agency has set your profile visibility to private.
I’d recommend discussing this with your agency owner or agency administrator as they can reset your profile visibility to “Public” from their end. You may also share this helpful link for more details about how to Manage the Agency Roster and Visibility.
Jul 11, 2024 02:44:12 PM by Luiggi R
Hi Oyedele,
Thank you for bringing this to our attention. Your profile visibility has been updated. Don’t hesitate to let us know if you need further assistance
Jul 18, 2024 07:08:22 AM by Khalid H
Hi there, My account was kept private please help me in making it public. thanks
Jul 16, 2024 06:11:40 PM by Danyal A
I have tried different solutions provided at the forum but they are not working.
again the problem is coming
You can't turn on this badge because your profile is set to private or unavailable.
Kindly set it to public
Jul 16, 2024 09:22:28 PM by Ivygail J
Hello Danyal,
Thank you for reaching out to us. It looks like your profile has been updated and is now set to public. Please check this help article to learn more about how you can avoid having your profile automatically set to private.
Jul 16, 2024 08:43:13 PM by Saloni L
My profile is set to private. please make it public i have to resume working and i will be more active on the platform.
https://www.upwork.com/freelancers/~01d26067c868fbe1d7?viewMode=1
Jul 16, 2024 10:50:15 PM by Ivygail J
Hello Saloni,
I checked your account and it looks like your profile is already set to public. Please check this helpful article to learn more about how you can avoid having your profile automatically set to private.
Jul 17, 2024 07:43:11 AM Edited Jul 17, 2024 07:44:13 AM by Raheel B
my profile is automaticaly set to private please help to public it
Jul 17, 2024 08:25:54 AM by Cyrus G
Hi Raheel! Log in to your Upwork account then click your profile, go to settings then find profile settings, once u find it click it then turn the visibility to public or upwork users if you want. that's all
Jul 18, 2024 12:05:39 PM by Bakhtiyor S
Hi team,
I want to use availability badge but it says: "You can't turn on this badge because your profile is set to private or unavailable."
Can you help me to make my profile visible and turn on Availablity badge?
Best regards
Bakhtiyor