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Harmeet's avatar
Harmeet S Community Member

Locked Private Profile

Hi Team,

Please help me. My profile has been locked and private and dont know how and now i cant make it public.

ACCEPTED SOLUTION
Nikola's avatar
Nikola S Retiring Moderator

Hi all,

 

If you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal, or you choose not to submit a proposal within your first 90 days, your profile will change to private. 

 

When your profile is set to private it is not shown in freelancer search results but rest assured, clients are still able to see your profile when you submit proposals!

 

You can switch it back to public by simply logging out and back into your Upwork account again. Note: Your profile will be automatically reset to the visibility option you had. (The options are public, only to other Upwork users, or private.) 

~ Nikola

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270 REPLIES 270
Sramana's avatar
Sramana K Community Member

Dear Team,

I am not able to update my profile. Please help me.

Thanks,

Sramana

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Sramana,

 

Could you please clarify your concern? If you're having trouble completing your profile, you may want to try clearing your browser's cache and cookies or using a different browser.

~ Luiggi
Sramana's avatar
Sramana K Community Member

Hi,

Clearing the browser actually helped me. Now I am able to update my profile. I have a question, I did not receive my free connects yet. Please help me on that.

Thanks,

Sramana

Joanne's avatar
Joanne P Retired Team Member

Hi Ghanshyam,

 

I checked and can confirm that your profile is not set to private. You may log into your account to check. 

~ Joanne
Upwork
Aylar's avatar
Aylar N Community Member

Hello! Please open my availability icon, ican't take orders, i can't write to castomers!

Pradeep's avatar
Pradeep H Retired Team Member

Hi Aylar,

 

I checked your account and I can confirm that your profile visibility is already set to Public. It looks like you are trying to turn on your Availability badge but you do not have sufficient Connects on your Upwork account. 

 

As a new freelancer on Upwork, you need to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.

 

- Pradeep

Sameh's avatar
Sameh R Community Member

Hi, 
My upwork account has been Locked Private. Kindly make it public

Sameh's avatar
Sameh R Community Member

I have been trying to move my account to public and yet i'm unable to move it 

Please help me to move it to public 

thx

Muhammad's avatar
Muhammad Y Community Member

Can you please make my profile public?

Joanne's avatar
Joanne P Retired Team Member

Hi Muhammad,

 

I can confirm that your profile is public; it's not locked to private.

~ Joanne
Upwork
Haseeb's avatar
Haseeb F Community Member

Hi please help me to update my profile private to public and the option is also locked.

Rethabile's avatar
Rethabile M Community Member

The support team can unlock it for you

Pradeep's avatar
Pradeep H Retired Team Member

Hi Haseeb,

 

I checked your account and I am pleased to inform you that your profile visibility has been reset to Public now. 

 

- Pradeep

Avo's avatar
Avo A Community Member

Hey Upwork Support,

I'm trying to change my profile visibility but I'm encountering several errors. Could you please switch it to 'public' on your end?

Best regards

Gail's avatar
Gail M Community Member

Hello!

To change your Upwork profile visibility to ‘public’, log in to your account, go to your profile, click ‘Edit Profile’, find the ‘Visibility’ section, select ‘Public’, and save the changes. If your profile is locked to private, contact Upwork support through their customer service page for assistance.

 

Best Regards,

TheDisneyHub

Joanne's avatar
Joanne P Retired Team Member

Hi Avo,

 

Your profile visibility has been reset. You may log into your account to check. 

~ Joanne
Upwork
Mayuri's avatar
Mayuri P Community Member

Hey,

My profile is set to private , Would you please help me to make it public?

Thanks

Ivygail's avatar
Ivygail J Retired Team Member

Hello Mayuri, 

 

It looks like your profile has been updated and is now set to public. Please check this helpful article to learn more about how you can avoid having your profile automatically set to private.

 

~Ivy
Munawar's avatar
Munawar I Community Member

Dear Upwork Team,

 
I received an email from upwork that my profile has become private due to not working. I want to bring to your kind notice that I am trying to find a client and I have also updated my profile to meet buyer needs and most of the time remain online to respond to customers if I receive any message.. Kindly mark my profile again publicly so the client can find me easily and I start work
Ivygail's avatar
Ivygail J Retired Team Member

Hello Munawar,

 

Your profile visibility has been updated. If you need to adjust it again in the future, you can check out this helpful article for guidance. Don’t hesitate to let us know if you need further assistance.

 

~Ivy
Ssemugabi's avatar
Ssemugabi J Community Member

Hello . My profile has been kept private and does not appear in client searches

Sreejanya's avatar
Sreejanya V Community Member

Here’s how you can do that:

1: login

2: go to profile settings

3:click on profile visibility 

4:change privacy settings 

5: save changes

6:update profile 

7.click profile status 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Ssemugabi,

 

Your profile visibility is set to Public now.

 

- Pradeep

Hanzish's avatar
Hanzish R Community Member

Hi,

 

I am trying to change the visibility , which is private at the moment. I want to change it to  public, but there is no option to edit. Somebody help 

Anthony's avatar
Anthony H Community Member

I'm not the one to ask. But it should be very simple. There must be a selection somewhere that is difficult to see.

 

Good luck.