Jul 9, 2024 06:08:49 AM Edited Jul 16, 2024 01:41:49 PM by Luiggi R
Hi Team,
Please help me. My profile has been locked and private and dont know how and now i cant make it public.
Solved! Go to Solution.
Jul 9, 2024 06:56:21 AM Edited Jul 16, 2024 01:40:46 PM by Luiggi R
Hi all,
If you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal, or you choose not to submit a proposal within your first 90 days, your profile will change to private.
When your profile is set to private it is not shown in freelancer search results but rest assured, clients are still able to see your profile when you submit proposals!
You can switch it back to public by simply logging out and back into your Upwork account again. Note: Your profile will be automatically reset to the visibility option you had. (The options are public, only to other Upwork users, or private.)
Aug 3, 2024 03:13:49 PM by Kosovtsova D
Hi Team,
Please help me. My profile has been locked and private and dont know how and now i cant make it public.
Aug 3, 2024 06:09:19 PM by Joanne P
Hi Kosovtsova,
I can confirm that your profile visibility is set to public. You may log into your account to check.
Aug 4, 2024 07:06:56 AM by Pradeep H
Hi Anil,
Thank you for your message. I am pleased to inform you that your profile visibility has been changed to Public now.
- Pradeep
Aug 5, 2024 10:08:11 PM by Muzanfar A
I want to make my Upwork profile public, but I encounter two error notifications when trying to do so. The error messages are: "There was an error loading this page: error [8aec62aecabc411e-ISB, 8aec62aecabc411e-ISB]. Please contact customer support for assistance: support.upwork.com." I need assistance with resolving these errors to change my profile visibility settings. Any help or guidance from the community would be greatly appreciated.
Aug 6, 2024 01:09:27 AM by Joanne P
Hi Muzanfar,
Your profile visibility has been reset. Please log into your account to check.
Aug 6, 2024 06:59:07 AM by Ronna P
Hi Nata,
Thank you for reaching out to us about your profile visibility. I checked and see that it has been updated. Let us know if you need further assistance.
Aug 6, 2024 04:07:59 PM by Ivygail J
Hello Gustavo,
Thank you for reaching out to us. I have checked your account and I see here that you are an exclusive agency member and that your agency has set your profile visibility to private.
I’d recommend discussing this with your agency owner or agency administrator as they can reset your profile visibility to “Public” from their end. You may also share this helpful link for more details about how to Manage the Agency Roster and Visibility.
Aug 7, 2024 09:49:32 PM by Yuk Ho W
Hello,
Received an email that my account is turned private, I try to turn it public. However, there is an error message. Let me know how to turn public again.
Andrew
Aug 8, 2024 12:18:52 AM by Pradeep H
Hi Yuk,
I am pleased to inform you that your profile visibility is set to Public now.
- Pradeep
Aug 8, 2024 03:53:29 AM by Shaurya S
My profile has been set to private, can you please change it back to public? Thanks.
Aug 8, 2024 05:41:17 AM by Joanne P
Hi Shaurya,
I can confirm that your profile is already set to public. You can log into your account to check.
Aug 8, 2024 01:35:53 PM by Taylor A
Hey Clark,
My first time using this Forum as I noticed there is NO customer service. After reading through, I realize that this is a common issue in 2024, and that MANY people aren't recieving views after sending multiple proposals.
Aug 8, 2024 01:58:30 PM by Clark S
Support with a human is almost nonexistent these days. You either have to deal with Upwork's chatbot-- which will take you on a roller coaster ride you won't believe--or you can post a message in the Support Forum and a moderator will eventually get to you and assist.
Moderators monitor the Freelancers' forum too, but the Support Forum is designated for support issues, so it gets a little more attention.
Aug 8, 2024 04:46:16 PM by Ivygail J
Hello Taylor,
I saw your post in the community and I'd love to further assist you with your profile visibility concern. Your profile visibility has been updated to the public. If you need to adjust it again in the future, you can check out this helpful article for guidance.
Moreover, we strongly encourage everyone to engage with the chatbot to access the available support options. Asking for assistance directly may not provide sufficient information for the chatbot to be able to assist you appropriately - for example, creating a ticket for you with the right team according to your concern.
Aug 8, 2024 01:38:40 PM by Courtney J
I believe my profile has been set to private, it wasn't before, but now I can't find it when I search. I'll reach out to the Support Forum.
Aug 8, 2024 04:50:06 PM by Ivygail J
Hello Courtney,
I can confirm that your profile visibility is set to public and it's visible. Here's how I can see it. Let us know if you need further assistance.
Aug 9, 2024 03:58:14 AM by Muhammad E
Hi Upwork Community,
I hope you’re doing well. I’m currently facing an issue with my Upwork profile. Every time I try to make my profile public, it automatically switches back to private after a short period. I understand that profiles may be set to private if there’s a period of inactivity, but I have been actively applying to jobs and maintaining my profile.
Could you please assist me in resolving this issue? I want to ensure that my profile remains public so that potential clients can view my work and reach out to me for opportunities.
I appreciate your help and guidance in this matter.
Thank you!
Best regards,
Muhammad Eiliyeen
Aug 9, 2024 04:50:33 AM by Joanne P
Hi Muhammad,
Your profile visibility has been reset. You may log into your account to check.
Aug 9, 2024 04:26:33 AM by Francisco C
cant change my visibility from private to public due to an error on the platform. See image attached.
Thanks