Solved: Locked Private Profile - Page 3

e188e515 · ‎09-01-2022

Hi there,
My account was kept private because of not earning until now. please help me in making it public.

thanks

ArjayM · ‎09-01-2022

Hi Jean Peter,

If you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal, or you choose not to submit a proposal within your first 90 days, your profile will change to private.

When your profile is set to private it is not shown in freelancer search results but rest assured, clients are still able to see your profile when you submit proposals!

You can request that your profile visibility is reset by clicking this link found in this help article.

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

Thank you!

~ Arjay

View solution in original post

87e0b6f0 · ‎09-06-2022

Please I need immediate resolution. My profile has been locked to private. Please resolve immediately. Thank you.

JoanneP · ‎09-07-2022

Hi Nwaolisa,

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne

amenaakhterchy · ‎09-07-2022

Hello Joanne,

I am having the same issue as Nwaolisa. I have been reported this issue twice over the period of last 2 weeks probably. But now I cant report it anymore. Can you please take a look at this one as well?

Thanks
Amena

P.S. I am a member of and agency and I apply for jobs in through both of the my agency and my personal profiles.

amenaakhterchy · ‎09-07-2022

Just revisited the support.upwork link and another appication has been submitted to make my profile public.
Case ID #36809464

759e32fa · ‎09-07-2022

Hi Amena,

Thank you for reaching out to us. I've successfully set your profile visibility to public. To manage your profile visibility in the future, you may follow the steps in this article, or click the "Reset My Profile Visibility" on this page.

~ AJ

amenaakhterchy · ‎09-07-2022

Thank you AJ, really appreaciate your help.

a4ea0d97 · ‎09-08-2022

My Upwork profile is unavailable.

How can I get my Upwork profile available for Clients.

My profile view is nill since 5 months.

AndreaG · ‎09-08-2022

Hi Arif,

Your profile visibility has been set back to public.

~Andrea

aaaaa9d3 · ‎09-08-2022

Hello
I am MD Ekramul Islam from Bangladseh. I start my career on Upwork.
But a Few days ago, I saw my profile is private. I want to public it and my career.

Please give me a suggestion
how can I public it and continue my career?

I am waiting for your support or response and also the solution.
Best Regards

MD EKRAMUL ISLAM

AndreaG · ‎09-08-2022

Hi Ekramul,

I checked and it looks like your profile is currently public!

~Andrea

ravilodhi2018 · ‎09-08-2022

Hello Team,
My profile is set to Private, kindly help me to make it Public.
Thanks in advance,
Mayur.

AndreaG · ‎09-08-2022

Hi Mayur,

I checked and your profile is set to public already!

~Andrea

19546b0d · ‎09-08-2022

How to my account public?

266ba391 · ‎09-08-2022

Your account is already Public view when you are on the seller mod.

PradeepH · ‎09-09-2022

Hi Md Fyzur,

Thank you for your message. Your profile is set to Public now.

Thank you,

Pradeep

349e77ec · ‎09-09-2022

Hi! My profile still set to private. I made request to support approx 2 week ago, and it show status "solved" but profile still set to private .Have recently completed 1 job and one project ongoing.

Thanks in advanced.

AndreaG · ‎09-09-2022

Hi Ahanaf,

Your profile visibility has been set back to public.

~Andrea

kttchathuranga · ‎09-09-2022

How can I contact Upwork? Because my Profile Visibility is private. Can not change that. I have requested to profile be changed from private to public. But no response.

AndreaG · ‎09-09-2022

Hi Tharindu,

Your profile visibility has been set back to public.

~Andrea

kttchathuranga · ‎09-09-2022

Thank you very much..!

braj76 · ‎09-09-2022

I am new and constantly applying for jobs but my profile is private, so please make it visible to all.

thanks in advance

ArjayM · ‎09-09-2022

Hi Babar,

If you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal, or you choose not to submit a proposal within your first 90 days, your profile will change to private. When your profile is set to private it is not shown in freelancer search results but rest assured, clients are still able to see your profile when you submit proposals!

I took the liberty of resetting your profile visibility back to public status. For future reference, you can request for your profile visibility to be reset by clicking this link found in this help article.

~ Arjay

dopefahad · ‎09-09-2022

Hello,

My profile visibility is set to locked. I've applied multiple times to set the visibility to public but it's of no use. I'm unable to invite my non upwork clients that way. Any help?

ArjayM · ‎09-09-2022

Hi Fahad,

When your profile is set to private it is not shown in freelancer search results but rest assured, clients are still able to see your profile when you submit proposals! I took the liberty of resetting your profile visibility back to public status. To manage your profile visibility in the future, you may follow the steps in this article, or click the "Reset My Profile Visibility" on this page.

A gentle reminder, please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. Thank you!

~ Arjay

eb7560f5 · ‎09-09-2022

I saw that my freelancer profile was set to "locked private," so I followed the instructions on the help article and submit a request to have it unlocked. After doing so, the confirmation page stated that it could take "up to 4 hours." Eight hours later, it was still set to "locked private," so I attempted to chat in to obtain support, but was only able to open up a ticket.

Now, almost 24 hours since requesting my profile be unlocked, it is still set to "locked private."

If Upwork cannot meet the obligations they set forth, they should remove the language that states it could take "up to 4 hours." This is a terrible failure in customer service.

I'm prepared to close my Freelancer and Agency accounts and begin a dispute with my credit card company for the most recent subscription charge if this issue is not addressed within the next few hours.

Absolutely unacceptable, Upwork. Do better.

ArjayM · ‎09-09-2022

Hi Will,

We certainly understand your concern and I can also confirm that your request has been forwarded to the appropriate team. We apologize for not being able to get back to you sooner. I took the liberty of resetting your profile visibility back to public status. You're all set now. Let me know if you need further assistance.

~ Arjay

jmrtb · ‎09-09-2022

I have setup a New Project, But its also approved from Upwork team. But I am gettign below error, Could someone , Please help what exactly is this.

Sorry, you cannot purchase projects in Project Catalog using this account.

pudingstudio · ‎09-09-2022

Raveesha B wrote:

I have setup a New Project, But its also approved from Upwork team. But I am gettign below error, Could someone , Please help what exactly is this.
Sorry, you cannot purchase projects in Project Catalog using this account.

Because YOU can't. Why would YOU?

I can (purchase from you). Other clients can (purchase from you). But, YOU can't buy your own services, that wouldn't make sense.

In other words - all is good. Don't worry about that message.

jmrtb · ‎09-10-2022

Thank you.

I have another concern regarding my profile. I cannot switch my account to public. It is always in private mode.

LuiggiR · ‎09-10-2022

Hi Raveesha,

Your profile visibility has been reset. Don't hesitate to let us know if you need further assistance.

~ Luiggi

jmrtb · ‎09-10-2022

Thank you for your kind cooperation

0f3db8ac · ‎09-10-2022

Hello,

I am new here and haven't gotten any project/work (since June 2022).

I noticed that my profile is locked to 'Private'. I sent 3 requests for 'reset to public', but nothing happens.

Is this possible? Or this depends whether you get work first?

Thank you.

759e32fa · ‎09-10-2022

Hi Juds,

Thank you for reaching out to us. I've successfully set your profile visibility to public. To manage your profile visibility in the future, you may follow the steps in this article, or click the "Reset My Profile Visibility" on this page.

~ AJ

0f3db8ac · ‎09-10-2022

Thank you, AJ.

f87101a6 · ‎09-10-2022

Hi, I have the same problem as others here. I tried many times to click Reset Profile Visibility but to no avail. Also, I want to ask where is now my free 10 connects that Upwork is willing to give every month, in order for me to send a proposal to a client. What is left for me now is only 2 connections which are not enough to send a proposal. I hope you could reset my profile visibiity and receiving 10 free connects. Thank you.

759e32fa · ‎09-10-2022

Hi Noel,

Thank you for reaching out to us. I've successfully set your profile visibility to public. To manage your profile visibility in the future, you may follow the steps in this article, or click the "Reset My Profile Visibility" on this page.

~ AJ

f87101a6 · ‎09-11-2022

Thank you for your timely response and result provuded.

f87101a6 · ‎09-11-2022

Hi AJ, when I checked my profile this morning, it is still locked to private. Thank you.

PradeepH · ‎09-11-2022

Hi Noel,

Your profile visibility is already set to Public now. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

Thank you,

Pradeep

cruz-sir_daniel · ‎09-10-2022

Hi. i have requested several times to reset my profile visibility. I already have earnings now and currently has a client. Please set my profile back to public.