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acda4043
Community Member

Locked Private Profile

Hi there, My account was kept private please help me in making it public. thanks

ACCEPTED SOLUTION
AndreaG
Moderator
Moderator

Hi all,

 

If you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal, or you choose not to submit a proposal within your first 90 days, your profile will change to private. 

 

When your profile is set to private it is not shown in freelancer search results but rest assured, clients are still able to see your profile when you submit proposals!


You can request that your profile visibility is reset by clicking this link found in this help article.

 

~Andrea
Upwork

View solution in original post

1,476 REPLIES 1,476

Hi Rasool,

 

Your profile visibility has been reset.

~ Luiggi
Upwork
2240201a
Community Member

Hello! I just wanted to know if anyone here can reset my profile visibility from Private to Public. I have been earning recently but I still can't change my profile.

 

If anyone here know how, please let me know. Thank you!

Hi Ej,

 

Your profile visibility has been reset.

~ Luiggi
Upwork
0294a33d
Community Member

 

Hi Alec,

 

Your profile visibility has been reset. Feel free to check this page to learn why it can go private.

~ Luiggi
Upwork
07cbb94d
Community Member

We set your profile to private because you haven't earned in a while. To reactivate your profile, apply to jobs and start earning.

Go to the customer support and ask them to set it to public.

Use upwork support center. type a message in help center and they will public your profile within 4 hours

Hi Munazza,

 

I've set your profile back to public as requested. Best of luck!

 

~ Arjay
Upwork
0cc4ed1c
Community Member

My account was set to be private,plaease help me to unlock public .

Hi Nelum,

 

Thanks for reaching out. I can see that your profile visibility is already set to public. Please check this help article to learn more about how you can avoid having your profile automatically set to private.


~ AJ
Upwork
fa5f253d
Community Member

Hi there, 
My profile was set to locked private. There is no option to change.
I'm ready to do lots of work now. Can you please unlock it? 

Also... Is this a bug or did someone write this code to punish people? 

Thanks in advance, 

Emmet 

To solve the issue, go to the Upwork footer menu and click on "HELP & SUPPORT" then scroll down, and you will see the options I attached in that images. Click on reset profile to public and wait for 24 hrs. 

 

UPWORK 1.PNG

Thanks Owolabi. I appreciate your response.
All is OK now. 

Hi Emmet,

 

Thanks for reaching out. I can see that your profile visibility is already set to public. Please check this help article to learn more about how you can avoid having your profile automatically set to private.


~ AJ
Upwork

Thanks Annie Jane for the response and the article, and thanks to the person that fixed the issue. 

Emmet

 

elfredaneemene
Community Member

Hello upwork team, I haven't been active on upwork for a long while, and now my profile is set to private. How can I switch it to public?

Hi Elfreda,

 

Your profile visibility has been updated. Please check this help article to learn more about how you can avoid having your profile automatically set to private.

~ Nikola
Upwork
93967965
Community Member

Hi, Can you please set my profile to public?

Hi Dhara,

 

Your profile visibility has been updated. Please check this help article to learn more about how you can avoid having your profile automatically set to private.


~ AJ
Upwork
dd81aa7a
Community Member

Hello, my profile has be set to private, please reset my profile. Thank you!

It's done, Michael!

 

Your profile has been set back to public as you requested. Best of luck!

 

~ Arjay
Upwork
15f42a73
Community Member

Hi Afsana,  could you please reset my profile to public? Thank you.

Hi Erica,

 

I've reset your profile back to public as requested. 

~ Arjay
Upwork
e7631def
Community Member

My account has been locked as private for a while now, and despite all my efforts changing it from private to public, its still in private. Upwork community kindly help me with this

Hi Emmanuel,

 

Your profile visibility has been changed to Public now. Please check this help article to learn more about how you can avoid having your profile automatically set to private.

 

- Pradeep

Upwork
mtotomzuri83
Community Member

Hi am trying to boost my profile but its refusing saying Account locked to private ,How do i undo this as i can see an option on setting. TIA

Hi Edith,

 

Your profile visibility has been reset. You can check this article to learn why it can be automatically switched to private.

~ Luiggi
Upwork

Oh thanks , that was fast.!!

joaikhena
Community Member

Hi there, My account was kept private please help me in making it public. thanks

joaikhena
Community Member

Hi there, My account was kept private please help me in making it public. I tried resetting it but it did not work thanks

better_preneur
Community Member

I have been on Upwork for several months and have earned money on the platform. However, my profile is always set to private. This means that clients cannot find me when they search for freelancers.

Can anyone please help me understand why my profile is always set to private and how I can change it?

Hi Ben,

 

I can confirm that your request to set your profile back to public has been completed. Please remember that if you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal, or you choose not to submit a proposal within your first 90 days, your profile will change to private. 

 

Please check this help article to learn more about how you can avoid having your profile automatically set to private. Best of luck! 

 

~ Arjay
Upwork
danishfarooq83
Community Member

Can anyone please help me in this and turn it back to public ?




Thank you in advance

Hi Cr,

 

I've set your profile back to public as requested. Best of luck!

 

~ Arjay
Upwork
e7631def
Community Member

Please help me too, I have the same problem and I've been changing it to public but it is still in private

Hi Emmanuel,

 

Your profile is no longer private. My colleague assisted you here previously and confirmed your visibility was reset.

~ Luiggi
Upwork
hussain_munawar
Community Member

my profile visibility has changed in to private how to make it public

Hi Munawar,

 

Thank you for reaching out to us here in the Community. I have set your profile back to public as requested.

 

~ Arjay
Upwork
smrizvi12
Community Member

Hi,

 

Can you please turn my profile back to public. I am willing to be active again but cannot switch my profile back to public.

 

Thanks

 

Mohsin

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