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acda4043
Community Member

Locked Private Profile

Hi there, My account was kept private please help me in making it public. thanks

ACCEPTED SOLUTION
AndreaG
Moderator
Moderator

Hi all,

 

If you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal, or you choose not to submit a proposal within your first 90 days, your profile will change to private. 

 

When your profile is set to private it is not shown in freelancer search results but rest assured, clients are still able to see your profile when you submit proposals!


You can request that your profile visibility is reset by clicking this link found in this help article.

 

 

Update: 

 

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you!

~Andrea
Upwork

View solution in original post

1,823 REPLIES 1,823

Yes, You can change it from home screen > Preferences > Profile Visibility

d130df47_0-1708461784903.png

 

cjb34
Community Member

I returned to Upwork Mid January of this year after 6+ years working fulltime for various agencies/companies. I have found the changes to the platform to be very unfriendly to freelancers; not only do freelances have to pay a 10% service fee to upwork on their rate but they must also pay to send in proposals-- considering most jobs request 16 connects to apply I have used over 130 connects at this point, only to apply to just eight jobs in less than a month; I have been very selective in which jobs I apply to to ensure I am a good fit and it's a good fit more me as well. However, most of the proposals were never seen by the client. 

I started to pick up some traction this past week by having two interviews - 1 that was not a good fit, and 1 I am still waiting to hear back from. However, I was notified today by Upwork that my profile will now be set to PRIVATE because I'm not "working." This is absolutely ridiculous. I have paid an extra 30+ dollars to buy more connects to be able to apply to roles. And I am now being punished because I haven't been able to secure a role yet? 

I was an avid user 6+ years ago and had a good rating (which you can still see!) and I at one time found the platform to be wonderful despite the fees. However, it has changed for the worse.

Hi Chelsea,

 

I'm sorry for any confusion and inconvenience this may have caused you. I've updated your profile visibility back to public. To clarify, your profile will automatically change to private if you're an established freelancer and haven't earned money on Upwork for two years or more. This helps reduce notifications you get from us if you're not active and keep the results relevant to clients. You can check this article to learn more. 

~ Luiggi
Upwork
37bbfb19
Community Member

Spoiler
37bbfb19_0-1708614089737.png

 

Hi Roshan,

 

I've reset your profile back to public as requested. Thank you for reaching out to us here in the Community.

 

~ Arjay
Upwork
37d0b57b
Community Member

Hey there!

Please update my profile from private to Public view. Thank you!
 
vineetjy
Community Member

Hi, 

 

The Profile Availability reset button is not working. Please help!

Hi Vineet,

 

Your profile visibility has been reset to public. Please log into your account to check. 

~ Joanne
Upwork
a69c383c
Community Member

Hi JoanneP my profile has been set to private can you assist me to set it to public...Thank you

digi_co
Community Member

Hi Upwork Support,

 

My name is Ali and I have not used Upwork for a long time my profile is set to private, I have tried submitting a ticket to get it back to public but there was an error saying, oops your ticket has not been submitted. Can you please help me with this, t

 

Thank you

Hi Hafiz,

 

Thanks for coming back to Upwork! I can see that your profile visibility isn't locked, so you should be able to change it. You can do this by visiting your Profile Settings page. Don't hesitate to let us know if you need further assistance. 

~ Luiggi
Upwork
34ce7559
Community Member

make my profile public 

Hi Zubair,

 

Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance.

~ Luiggi
Upwork
a69c383c
Community Member

hi ,my account has been set to private kindly assist me to reset to public,thanks

Hi Adams,

 

Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance.

~ Luiggi
Upwork
5d54092f
Community Member

I have been applying for jobs but my profile is still on locked profile.I have contacted support severally. Please help me in turning it to the public thank you.

A moment kindly and i will get back to you as soon aa possible..
5d54092f
Community Member

Hi,

I have been contacting support for my profile to be turned to public. I have also been applying for jobs.Please help turn my profile to public.

Hi Ruth,

 

I've reset your profile back to public as requested. However, you still need to update your profile picture to fully activate your profile. You may want to check this help article for more details and guidelines in choosing a good profile picture.

 

~ Arjay
Upwork
062065c5
Community Member

Hello!

 

This is the email I got:

 

We noticed you have not been working through Upwork lately.
To improve clients' search results, and show them more freelancers who are available, we have changed your profile to "private" until you are ready to start taking on new jobs. Your profile will not be seen by clients unless you submit proposals for their jobs.

 

I am available but I havent found a job yet.

Hello. 

You have two options to make your profile visible ( active) for the clients. 

1. Send proposals. 

2. Pay for Freelancer plus membership. 

 

They set your profile private because you didn't show up any activity for long time. 

Simply, Upwork need you to spend connects or money on platform if you want to have an active profile. 

 

 

ec013468
Community Member

Please help me set my locked private profile to public 

Hi Andrea,

 

Can I get my profile to public again? I was inactive for a while and it is private now.

Hi Edo,

 

I've reset your profile back to public as requested. Thank you for reaching out and enjoy the rest of the weekend!

 

~ Arjay
Upwork

Hello Arjay, my profile has also been locked, can you please help resolve my profile as well? I am interested in working on Upwork immediately!!

Hi Abdullah,

 

Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance.

~ Luiggi
Upwork
abdullahasim98
Community Member

I've been writing proposals for some time after my profile was verified. Lately I was not working on Upwork, but now I have decided to work on upwork! I see that my upwork profile is set to private locked. Could you please help me out and make it public? 

Have you tried going to Settings to change?

 

If so, click the above Support link.

37d0b57b
Community Member

Hello,
My account was set to private, please make it public. Thank you 

Hi Ali,

 

Thank you for your message. Your profile visibility is changed to Public now. 

 

- Pradeep

Upwork
ae256859
Community Member

Hi, My account was kept private please help me in making it public.... thanks

Hi Md M,

 

Thank you for your message. Your profile visibility is set to Public now,

 

- Pradeep

Upwork
67581bfd
Community Member

image_2024-02-26_13-47-58.pngHello!

My account is locked as private because I was not very active for the first 90 days. But now I have successfully closed the first contract and received positive feedback from the client, but for some reason my account has not yet become public.

Please open my profile.

Hi Bohdan,

 

Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance.

~ Luiggi
Upwork
riz604
Community Member

my profile has been set to private, please kindly make it public.

Hi Riaz,

 

Iโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Upwork
riz604
Community Member

thnx

saimamunawar
Community Member

my profile visibility has changed from public to private , please guide how to make it public

Hi Saima,

 

I see that you've raised a support ticket about your private profile concerns. I took the liberty of resetting it back to public as requested. Thank you for reaching out!

 

~ Arjay
Upwork
a08c2fc6
Community Member

Hello, unfortunately I have not been on upwork for about 2 weeks now but now I am going to be active again. Upwork has disabled my profile visibility though. Do I have to wait until I get a job or is there any way to do it so I can have it as soon as possible? Thank you for the reply.

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