Aug 1, 2023 05:24:26 AM Edited Aug 11, 2023 01:15:36 PM by Andrea G
Hi there, My account was kept private please help me in making it public. thanks
Solved! Go to Solution.
Aug 11, 2023 01:14:13 PM Edited Apr 2, 2024 03:18:54 PM by Andrea G
Hi all,
If you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal, or you choose not to submit a proposal within your first 90 days, your profile will change to private.
When your profile is set to private it is not shown in freelancer search results but rest assured, clients are still able to see your profile when you submit proposals!
You can request that your profile visibility is reset by clicking this link found in this help article.
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Dec 15, 2023 07:24:24 AM by Ankit S
Team,
Clients cannot view my profile because it is set to private, and I am not receiving any orders. Please share your ideas.
Dec 15, 2023 07:59:19 AM by Luiggi R
Hi Ankit,
Your profile visibility has been reset. It should now be public.
Dec 16, 2023 04:35:35 AM by Ali H
Hi, I also have the problem of Locked Private Profile Visibility. Requesting Upwork team to fix it for me so that i may start working! Thanks!
Dec 17, 2023 01:38:50 AM by Preeti A
Please help and make my profile public I have requested and re-set my profile too but after 24 hours still there is no update on this.
Dec 17, 2023 03:34:49 AM by Luiggi R
Hi Preeti,
Your profile visibility has been reset. It should now be public.
Dec 17, 2023 02:38:01 PM by Shady E
Hi Luiggi R,
I have requested as well & I have an ongoing contract with active earnings & still my profile is Locked Private while I need it to be public, kindly make my visibility back to public & thank you in advance.
Dec 17, 2023 05:35:22 PM by Annie Jane B
Hi Shady,
Your profile visibility has been set to public. Please check this help article to learn more about how you can avoid having your profile automatically set to private.
Dec 18, 2023 12:45:55 AM by Zahra A
Hi,
I have clicked on the reset locked profile button but it's been now almost 2 days and my issue is not yet resolved. Kindly assist.
Regards,
Zahra
Dec 18, 2023 01:45:00 AM by Pradeep H
Hi Zahra,
Thank you for your message. Your profile visibility is changed to Public now.
- Pradeep
Dec 18, 2023 03:16:40 AM by Umme Aeiman N
Hi, My profile is locked private. Please change it to public ?
Dec 18, 2023 03:33:44 AM by Luiggi R
Hi Umme,
Your profile visibility has been reset. It should now be public.
Dec 18, 2023 08:41:08 AM by Umme Aeiman N
Dec 18, 2023 11:20:29 AM by Arjay M
Hi Umme Aeiman,
As Andrea mentioned in this thread's solution, your profile will change to private if you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal or choose not to submit a proposal within your first 90 days.
Feel free to check this help article for more information.
Dec 18, 2023 10:38:12 AM Edited Dec 18, 2023 10:38:58 AM by Shubham D
Dec 18, 2023 02:40:24 PM by Arjay M
Hi Shybham,
I took the liberty of resetting your profile back to public. For future reference, you can request that your profile visibility be reset by clicking this link found in this help article.
Dec 18, 2023 02:29:11 PM by Yurii A
Hello Upwork support team,
I have been trying to make my profile visible for a while now, but it is still private. I have contacted support several times in the past, but the issue has not been resolved. The last time I contacted support was 6 months ago. Could you please help me make my profile visible? I would appreciate it if you could investigate this issue and get back to me as soon as possible.
Thank you for your help!
Dec 19, 2023 01:30:45 PM by Alexander W
Hi, i've searched the forums everywhere about locked private account. Everytime I click the reset button on the help section to make my account public it still shows as locked private. How do I make it public?
Dec 21, 2023 04:38:47 AM by Wilma C
Hi Alexander,
Go to this page, hit the green button, wait a day or two
https://support.upwork.com/hc/en-us/articles/115003975967-Profile-Changed-to-Private-
Dec 21, 2023 04:38:59 AM Edited Dec 21, 2023 04:39:31 AM by Wilma C
Hi Alexander,
Go to this page, hit the green button, wait a day or two
https://support.upwork.com/hc/en-us/articles/115003975967-Profile-Changed-to-Private-
Good luck!
Dec 20, 2023 02:43:00 AM by Ameer H
My profile is currently locked, and I require assistance to unlock it and set it to public.
Dec 20, 2023 02:50:12 AM by Mariella R
Hello, I have the same problem. Could you help me please ? Thank you.
Dec 20, 2023 03:25:14 AM by Luiggi R
Hi Mariella,
I have also reset your profile's visibility and it should now be public.
Dec 20, 2023 03:23:16 AM by Luiggi R
Hi Ameer,
Your profile visibility has been reset. It should now be public.
Dec 20, 2023 03:28:46 AM by Maksym T
Hi! My profile is set to locked private, I've tried submitting the button on the https://support.upwork.com/hc/en-us/articles/115003975967 article, though it just redirects me to the support main page and nothing happens. I've been trying to do that for several days. Could you please help me to change my profile visibility to public?
Thanks in advance