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acda4043
Community Member

Locked Private Profile

Hi there, My account was kept private please help me in making it public. thanks

ACCEPTED SOLUTION
AndreaG
Moderator
Moderator

Hi all,

 

If you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal, or you choose not to submit a proposal within your first 90 days, your profile will change to private. 

 

When your profile is set to private it is not shown in freelancer search results but rest assured, clients are still able to see your profile when you submit proposals!


You can request that your profile visibility is reset by clicking this link found in this help article.

 

 

Update: 

 

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you!

~Andrea
Upwork

View solution in original post

1,823 REPLIES 1,823
shpak_anna
Community Member

Hi. Visibility of my profile is private. Could you please change it on public? Because instructions by support is not working. 

Hi Anna,

 

I see that your request via our support ticket to reset your profile back to public has been completed. You're all set! Thank you for reaching out.

 

~ Arjay
Upwork
82366624
Community Member

Hi, my profile visibility is locked private, please help me change it to public.

 

Thank you 

Please spend some $$$ to change subscription plan. Premium membership plan will make your profile public.

Hi Emeh,

Please go to the link below and click on "Reset my profile visibility" to ask support to reset the visibility - 
https://support.upwork.com/hc/en-us/articles/115003975967-Profile-Changed-to-Private

Also please go through the above article to understand why your account was set to private.

You can also avoid this by upgrading to freelancer plus plan which costs $20 a month. 

Hi Emeh Glory,

 

Your profile visibility has been reset to public. You may log into your account to check. 

~ Joanne
Upwork
3bfb007b
Community Member

Can you tell that how can I set my profile visibility from private to public ??

Hi AI,

 

I can confirm that your request via support ticket has been completed. Your profile is back to public now. Thank you for reaching out.

 

~ Arjay
Upwork
farrukhfarru7
Community Member

Hello, 

My profile is locked, I want to change to public.

 

Thanks

Hi Farrukh,

 

I see that you've submitted several requests to reset your profile back to public via a support ticket. I can confirm that it's been completed and it's now public. Thank you for reaching out!

 

~ Arjay
Upwork
7d6dc798
Community Member

Hi,


My profile was set to "Locked private", I request you to please set it to public

Thanks

Hi Mallikarjuna,

 

Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance.

 

 

~ Luiggi
Upwork
jawadhussain47
Community Member

Locked Private Profile
Hi there, My account was kept Locked private please help me in making it public. thanks

Hi Jawad,

 

Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance.

~ Luiggi
Upwork
756d3a59
Community Member

Hello, 
My account is private, please make it publice.
Thank you.

Hi Mickeyas,

 

I can confirm that your request via a support ticket has been completed. Your profile has been reset back to public. Thank you for reaching out! Enjoy the weekend!

 

~ Arjay
Upwork
4593acb9
Community Member

Hi Joanne,

 

Trust you are well.

Kindly assist reset my profile to public as it recently went back to private.

Thank you.

 

Amarachi

Hi Amarachi,

 

Your profile visibility has already been set to public. You may log into your account to check. Please let us know if you need further assistance. 

~ Joanne
Upwork
756d3a59
Community Member

Hi there, My account was kept private please help me in making it public. thanks

Hi Mikeyas,

 

I checked, and it looks like your profile is already set to public. 

~ Joanne
Upwork
bebe51d0
Community Member

Can you please change my profile to "public"?

Hi Sarina,

 

Your profile visibility is changed to Public now.

 

- Pradeep

Upwork
joemicky_designs
Community Member

Hello, have been away on upwork for a while my profile was  set to private and have been trying to set my profile to public but it's not working out i need help on this have been on this for days now 

Hi Joseph,

 

Your profile visibility has been reset to public. You may log into  your account to check. 

~ Joanne
Upwork

Thanks so much i really appericate

4ac9f7b9
Community Member

My upwork profile is set to private even though I've been earning. Please can it be resolved?

lecypemat-olga
Community Member

My profile was changed to locked private. Can someone make it visibility to public, please?  

Hi Olga,

 

I've reset your profile back to public as requested. Thank you for reaching out!

 

~ Arjay
Upwork
63a8f967
Community Member

Hi,

 

My profile was locked from public to private and now Im trying to make it public using the link here https://support.upwork.com/hc/en-us/articles/115003975967?request=t_private_profile.

I have tried it a few times but still no luck. How can I make it public?

 

Thanks

Hi Sudheesh,

 

Your profile has been reset back to Public as requested. For future reference, you can request for your profile visibility to be reset by clicking this link found in this help article. 

 

~ Arjay
Upwork
owolabiom
Community Member

Hello, 

 

My profile's visibilty is set to private. I've looked around my dashboard but can't figure out how to make it public. Can you help me out please?

Hi Abraham,

 

Your profile visibility has been reset to public. You may log into your account to check. 

~ Joanne
Upwork
d_horbachov
Community Member

Hello there! 
My profile was changed to Locked Private and I can't change it. The link you've provided doesn't work and my profile still Locked Private. 
Could you please make it Public again?

Hi Dmytro,

 

Iโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Upwork
bukhari-syeda_aa
Community Member

Hi, 
My account is private, please make it public. Also, I have updated my profile picture wearing a mask. I don't want to show my face due to religious and personal reasons. Kindly approve it.
Thank you

Hi Syeda,

 

Thank you for reaching out to us. Your profile visibility has been updated. Regarding your profile photo, I see that you've already raised a support ticket and the relevant team is assisting you. Kindly allow more time for them to get back to you

~ Luiggi
Upwork
a6c05ec5
Community Member

Hi, guys.

 

The solution provided here didn't work for me. 

Is there any way to "fix" my profile? I already requested several times for reset during the week, but it is still locked. 

 

Thank you.

Hi Artem,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with further assistance.

 

~ Arjay
Upwork
4ac9f7b9
Community Member

I've been trying yo change my profile from locked private to public with the link in the support article that was referred to here to no avail. Can you please look into it and change it back to public?

ammarahshaheen
Community Member

Hi, My profile was locked private. I've been away from Upwork for some time. Can you please change it back to public?

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