๐Ÿˆ
ยป Forums ยป Support ยป Locked Private Profile
Page options
acda4043
Community Member

Locked Private Profile

Hi there, My account was kept private please help me in making it public. thanks

ACCEPTED SOLUTION
AndreaG
Community Manager
Community Manager

Hi all,

 

If you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal, or you choose not to submit a proposal within your first 90 days, your profile will change to private. 

 

When your profile is set to private it is not shown in freelancer search results but rest assured, clients are still able to see your profile when you submit proposals!


You can request that your profile visibility is reset by clicking this link found in this help article.

 

 

Update: 

 

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you!

~Andrea
Upwork

View solution in original post

1,823 REPLIES 1,823
e87bb6b4
Community Member

My profile is set to private because I did not submit proposals on Upwork. However, I now have an active client on Upwork, but my profile is still set to private. Can anyone help me resolve this issue?

Hi Hassan,

 

Your profile visibiltiy has been reset. You may log into your account to check. 

~ Joanne
Upwork
sami4ev3r
Community Member

Hi,

 

I have been inactive on Upwork for a long time. But recently I am sending proposals and want my profile visible to all clients. But my profile is set to 'Locked Private' and I have no option to change it to 'Public' in settings.

 

I tried contacting support, but the support option does not work for me. It just sends me in a click loop with no option to create any tickets.

 

I also tried the link to 'Reset my profile visibility' via this link

But again, this sends me in a click loop and gets me redirected to the same page.

 

I will appreciate any solution for this, as I want to boost the visibilty of my profile also the availablity badge is inactive as my profile is locked.

 

Thank you

Hi MD Samiul,

 

Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance.

~ Luiggi
Upwork
mohamedrashid72
Community Member

Hi team,

 

My profile visibility was locked due to inactivity and I opened a request to reset it about 10 hours ago. On the request ticket, it specified to contact back if its been more than 4 hours. 

Its been 10 hours and my pofile visibility is still locked. I can't seem to even reply or comment on the request ticket. Apologoes if the answer to this is evdent or this has been answered before but found that opening a question on here is the next best option.

 

Looking forward to a response from the help team.

 

Thanks,
Mohamed

Hi Mohamed,

 

Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance.

 

~ Luiggi
Upwork
ee403628
Community Member

my profile is still private, please help me make it public.

HI Yuahanezu,

 

Your profile visibility has been reset to public. You may log into your account to check. 

~ Joanne
Upwork
dd0a3580
Community Member

Hi Team,

 

Please  my account was locked from public to private. Please help me change and unlock it from private to unlock.

 

Thanks, Emmanuel 

Hi Ugochukwu,

 

Thank you for your message. Your profile visibility is already set to Public now. 

 

- Pradeep

Upwork
heatseeker
Community Member

My profile's availability badge is locked to private.
I tried the link: https://support.upwork.com/hc/en-us/articles/115003975967-Profile-Changed-to-Private
Same page is loading again.
Tried contacting support: failed, page is not loading.

Please fix my availability badge to public.
Thanks!

Hi Chandima,

 

I've reset your profile back to public as requested. Thank you for reaching out!

 

~ Arjay
Upwork
visdesign
Community Member

Why is my account set to privat as I just finished project? 

I can't switch it manually , how so? 

In Upwork rules I read that if you had no projects last 90 days you account may be set to Privat, so How so if I finished project 2 weeks ago, my account set up to Privat almost imidiatelly I ended the contract? 
How you decide it with the profiles? Why I can't swch it manually? 

 

Good Morning Olena
I Am Mazin From Egypt

Thats A Common Proplem You Can Follow This And Soon As They Can It Will Be Solved:

Help Center > I Am A FreeLance > Reset Profile Visibilty , They Will In Touch With You As Soon As They Can.

Hi Olena,

 

Thank you for reaching out to us. Your profile visibility has been updated. You can visit this page to learn why it can be changed to private. Let us know if you need further assistance.

~ Luiggi
Upwork
8e2bdf30
Community Member

Hi. My profile is set to private. Could you please set it back to public? Is that still possible?

Hi Oleg,

 

I would be happy to help. Iโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Upwork
ab659807
Community Member

so i've been working lately on upwork then i noticed that my profile went private and there's no option to change it back to public when i  checked on the help center found this button that says switch to public account but, when i click on it nothing changes and nothing pops up to my screen meaning that the button isn't working at all. any help regarding this issue i'd appreciate that.

I have the same problem, please if you find the reason let me know.

i'll be sure to update you, no worries!

 

AndreaG
Community Manager
Community Manager

Hi Domenica,

 

Your profile visibility has been set back to public.

 

~Andrea
Upwork
AndreaG
Community Manager
Community Manager

Hi Ilyass,

 

It looks like you need to update your profile picture in order for your profile to be allowed to be public again. Please, make sure that it's a clear photo of yourself, not a long shot, that your face is visible, and that the following requirements are met:

 

- You are not wearing sunglasses in the photo

- It is not a logo or clip-art

- It is not a group photo

- The picture was not digitally-altered

- The maximum size is 5 MB

 

Note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. Please check this help article for more information about profile pictures and tips on choosing an excellent profile photo.

~Andrea
Upwork
cf939385
Community Member

Hi Andrea,
Can you please change my profile Visibility from private to public?

AndreaG
Community Manager
Community Manager

Hi Muhammad,

 

It looks like your profile is already public! If you need any further assistance please let us know.

 

~Andrea
Upwork
mostafizrahman15
Community Member

Hello! dear members of this vibrant community. Upwork has made my profile private. I can't set available badge on my profile right now. Please help me how I can solve this problem. 

Hi Md Mostafizur,

 

Your account visibility has been set back to public.

 

~Andrea
Upwork
suhaib48
Community Member

Hello,
My Upwork account has been kept private help me to make it visible again.


Thanks

d6a8cc36
Community Member

Hello All, I was inactive on upwork for long time now my account is showing private. Can you please help me to set it back to visible. Thanks in advance

Hi Muaviya,

 

Your profile visibility has been reset. You may log into your account to check.

~ Joanne
Upwork
webmaster_1985
Community Member

.

2d536b7d
Community Member

Hi, I am Sonia K. My profile was locked private because I was inactive due to my personal reasons. Now, I am active and started my freelance journey. Please make my profile public again, so that I will be able to work, earn my livelihood. Thanks

Hi Sonia,

 

Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance.

~ Luiggi
Upwork
7a512811
Community Member

Hi, my profile visibility is private. Please make it Public.

e65d0ed4
Community Member

Hi Upwork team
Please HELP me fix this error. Thank you.

e65d0ed4_0-1711101712933.png

https://www.upwork.com/freelancers/~01ab1f4d1aa8f69aa2 

Hi Charies,

 

It looks like your profile visibility was automatically changed to private. I've updated your profile visibility. Let us know if you need further assistance. 

~ Luiggi
Upwork
10c21fbe
Community Member

Please I need help with changing my profile visibility to PUBLIC. I already tried, it didn't work.

Thank you

Hi Roselyn,

 

Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance

~ Luiggi
Upwork
3b1c3812
Community Member

My account visibility is currently locked as private, and I'm unable to change it to public. Can anyone assist me with this issue?

Hi Enyew,

 

Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance.

~ Luiggi
Upwork
7a512811
Community Member

Hello, my profile visibility is private. Please make it Public.

 

Thank you!

Latest Articles
Featured Topics
Learning Paths