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acda4043
Community Member

Locked Private Profile

Hi there, My account was kept private please help me in making it public. thanks

ACCEPTED SOLUTION
andregutierrez22
Moderator
Moderator

Hi all,

 

If you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal, or you choose not to submit a proposal within your first 90 days, your profile will change to private. 

 

When your profile is set to private it is not shown in freelancer search results but rest assured, clients are still able to see your profile when you submit proposals!


You can request that your profile visibility is reset by clicking this link found in this help article.

 

~Andrea
Upwork

View solution in original post

792 REPLIES 792
55ac5a5b
Community Member

Hello, my account has been kept private, please help me to make it public. thank you

Hi Leidy Johanna,

 

I've reset your profile back to public as requested. 

 

~ Arjay
Upwork
dc26fc36
Community Member

I'm still trying to find my way around Upwork, i i realized my profile is set private. I need help to get my profile public.

Hi Rahimah,

 

Your profile visibility has been reset. You can check this help article to learn why it can be changed to private. 

~ Luiggi
Upwork
d0babb84
Community Member

Since I was not active on upwork, my profile visibility has been changed to private, And now I am all set to work on upwork with my new skills, I request you to change my profile vivibility. Thank You

Hi Amenallah,

 

Your profile visibility has been reset. 

~ Luiggi
Upwork
ee5fa381
Community Member

Hello, It appears that my account has been closed by your service. Could you please re-open it ?  Thank you. Ludi

Hi Ludi,

 

I am sorry to hear about your account. I checked and I see that your account has been temporarily restricted due to inactive billing details. To restore your account, please remove the inactive billing details and add an active card.

 

- Pradeep

Upwork
ahlamahmed
Community Member

Hello,

 

I have not used my account aince long time, today I bought 200 connects but my account is lockedprivate. please assist.

Hi Ahlam,

 

I see that your request to set your profile back to public has been completed. You're all set! Best of luck!

 

~ Arjay
Upwork
omario2
Community Member

Hello, Supporters in Upwork,
My profile is locked private, please set it to public
 

Hi Omer, 

 

Your profile visibility has been reset.

~ Luiggi
Upwork
8d96b0d7
Community Member

My profile has been set to private too. Please set it to public.

Hi Md Jasim,

 

Thank you for your message. Your profile visibility is already set to Public.

 

- Pradeep

Upwork

Hi Pradeep,

Thank you for your reply! ๐Ÿ™‚

But still, I see this "Private to you" notice (screenshot attached). Why? 

I think, my profile is still private.
private to you.JPG

 

Hi Md Jasim,

 

Thanks for reaching out. Based on the screenshot you shared, this is only a notification and an ad to sign up for Freelancer Plus. I checked your account too and just as Pradeep said, your account is already set to public.


~ AJ
Upwork

Thank you, Annie! ๐Ÿ™‚

4e8173ae
Community Member

hi 

my account got private or unavailable because I didn't use it for a while for some reason. After logging in now I found it private or unavailable. After doing some research I got to know about support.upwork.com where I applied but the reply was "your ticket was not submitted". I have attached the screenshot as well.

Kindly response to this message as a I am an aspirant and new freelancer willing to continue my freelance journey through upwork.

Looking forward to hear from your.

Thanks

Hi Naveed,

 

Thank you for reaching out to us here in the Community. If you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal, or you choose not to submit a proposal within your first 90 days, your profile will change to private. Nothing to worry; when your profile is set to private, it is not shown in freelancer search results but rest assured, clients can still see your profile when you submit proposals!

 

I've reset your profile back to public as requested. Best of luck!

 

~ Arjay
Upwork
abez18co
Community Member

Please I need help making my profile public.

Hi Abel Iheanyichukwu,

 

I've reset your profile back to public as requested. Best of luck!

 

~ Arjay
Upwork

Thank you

Hello

My account has been kept private, please help me to make it public.

Thank you

kamalhussain00
Community Member

Hi there, My account was kept private please help me in making it public. thanks

Hi Kamal,

 

Your profile visibility has been reset. 

~ Luiggi
Upwork
ecfd90d6
Community Member

If you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal, or you choose not to submit a proposal within your first 90 days, your profile will change to private. 

 

When your profile is set to private it is not shown in freelancer search results but rest assured, clients are still able to see your profile when you submit proposals!

so when you will start earning your profile change to public automatically.

6059d321
Community Member

hello there my account is been set to private kindly make it public

Hello Ali,

If you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal, or you choose not to submit a proposal within your first 90 days, your profile will change to private. 

 

When your profile is set to private it is not shown in freelancer search results but rest assured, clients are still able to see your profile when you submit proposals!


You can request that your profile visibility is reset by clicking this link found in this help article.


~ Muhammad
7800be44
Community Member

hello there,
my account has been set to private kindly make it public thankyou in advance.

Sirshar,

 

Go to Settings to update to Public, and if that doesn't work, click the Support link on the top of this page for help. Thanks!

Hi Sirshar,

 

I took the liberty of resetting your profile back to public as requested.

 

~ Arjay
Upwork
8d50a456
Community Member

Hello, Upwork community!

My Upwork profile has been set to private. Please assist me in making it public.

 

Thank you!

bkvrma
Community Member

Dear Farooq L,

for making public your profile please follow this link https://support.upwork.com/hc/en-us/articles/115003975967

Hi Farooq,

 

Thank you for your message. I am pleased to inform you that your profile visibility is set to Public now.

 

- Pradeep

Upwork
99cc6671
Community Member

 

Hello, Please my profile has been locked from public to private, I would like to know what can be done to fix that, thanks. 

Hi Omolade, 

 

I appreciate you reaching out to us for help. I've escalated your post to a support ticket. One of our specialists will contact you as soon as possible and help you with your concern. Thank you for posting in the Upwork community.


For reference, you may check your ticket here.


~ Matt E
db1f557c
Community Member

Good day!

My upwork profile is on private status. Please make it to public.

Looking forward hearing it from you.

 

Regards,

Shara

Hi Shara,

 

To switch your profile visibility to Public, click the arrow on the Preferences on your homepage > click the pencil icon on the Profile Visibility and choose Public.

 

You can also check this article for more information:

 

Set Your Profile Visibility

 

I hope this helps.


~ Kristina
c3852839
Community Member

How to unlock private to public profiles?

Experts need help.

Hi Masum,

 

I've reset your profile back to public as requested. Let us know if you have some general questions about using Upwork or are looking for advice, feel free to post here in the Community.

 

~ Arjay
Upwork
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