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Afsana's avatar
Afsana K Community Member

Locked Private Profile

Hi there, My account was kept private please help me in making it public. thanks

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

If you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal, or you choose not to submit a proposal within your first 90 days, your profile will change to private. 

 

When your profile is set to private it is not shown in freelancer search results but rest assured, clients are still able to see your profile when you submit proposals!


You can request that your profile visibility is reset by clicking this link found in this help article.

 

 

Update: 

 

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you!

~Andrea

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1,823 REPLIES 1,823
Sonia's avatar
Sonia K Community Member

Hi, I am Sonia K. My profile was locked private because I was inactive due to my personal reasons. Now, I am active and started my freelance journey. Please make my profile public again, so that I will be able to work, earn my livelihood. Thanks

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Sonia,

 

Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance.

~ Luiggi
Jose Miguel's avatar
Jose Miguel S Community Member

Hi, my profile visibility is private. Please make it Public.

Charies's avatar
Charies M Community Member

Hi Upwork team
Please HELP me fix this error. Thank you.

e65d0ed4_0-1711101712933.png

https://www.upwork.com/freelancers/~01ab1f4d1aa8f69aa2 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Charies,

 

It looks like your profile visibility was automatically changed to private. I've updated your profile visibility. Let us know if you need further assistance. 

~ Luiggi
Roselyn's avatar
Roselyn A Community Member

Please I need help with changing my profile visibility to PUBLIC. I already tried, it didn't work.

Thank you

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Roselyn,

 

Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance

~ Luiggi
Enyew's avatar
Enyew A Community Member

My account visibility is currently locked as private, and I'm unable to change it to public. Can anyone assist me with this issue?

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Enyew,

 

Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance.

~ Luiggi
Jose Miguel's avatar
Jose Miguel S Community Member

Hello, my profile visibility is private. Please make it Public.

 

Thank you!

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Jose,

 

Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance.

~ Luiggi
Muhammad Zeeshan's avatar
Muhammad Zeeshan H Community Member

Please Help Me!!!

 

There is not showing option to do my profile visibility as public. 

There is not any option to do this as public.

On Profile Setting "Visibilty Private Locked"

 

Please Help me asap!!!!!!

Joanne's avatar
Joanne P Retired Team Member

Hi Zeeshan,

 

Your profile visibility has been reset. You may log into your account to check. 

~ Joanne
Upwork
Cherleza's avatar
Cherleza P Community Member

Hello,

My Upwork profile is LOCKED PRIVATE, how can I set it back to public? I understand that probably because I wasn't active in Upwork for some time. I would appreciate any kind of help or information on how to fix this.

Thank you so much.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Cherleza,

 

Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance

~ Luiggi
Iqra's avatar
Iqra Q Community Member

Hello Upwork Team, My profile is set to private. I am unable to make it public after 10 hours. I also click on change profile visibility but didn't get any email.
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Iqra,

 

Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance.

~ Luiggi
Musavir's avatar
Musavir A Community Member

Dear All,

 

i am trying to restore my profile from private locked but its not working as said method please guide me direct chat support centre.

 

Regards

 

Arjun's avatar
Arjun P Community Member

https://www.upwork.com/freelancers/settings/profile

 

Same issue. Any moderators in the house? Please change my profile to public and available. I can seem to do it from my end. Thanks!

Arjun's avatar
Arjun P Community Member

I meant I can't seem to be able yo do it from my side.

Joanne's avatar
Joanne P Retired Team Member

Hi Musavir,

 

Your profile visiblity has been reset. You may log into your account to check. 

~ Joanne
Upwork
Bukola's avatar
Bukola A Community Member

i need my account to chang from private too public. Thank you

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Bukola,

 

Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance.

~ Luiggi
Alex's avatar
Alex K Community Member

Hi,
My account has been locked because of 90 inactive days.
I did the reset profile visibility, UpWork says that I'm visible now, but I'm NOT.
Since then when I click the reset button, nothing has happened, the page just reloads without any confirmation form.
Can you help me to figure it out with this?
P.S. (Now I'm active and have income.)


thanks.

 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Alex,

 

Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance.

~ Luiggi