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Afsana's avatar
Afsana K Community Member

Locked Private Profile

Hi there, My account was kept private please help me in making it public. thanks

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

If you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal, or you choose not to submit a proposal within your first 90 days, your profile will change to private. 

 

When your profile is set to private it is not shown in freelancer search results but rest assured, clients are still able to see your profile when you submit proposals!


You can request that your profile visibility is reset by clicking this link found in this help article.

 

 

Update: 

 

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you!

~Andrea

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1,823 REPLIES 1,823
Mykyta's avatar
Mykyta A Community Member

Hi, I haven't been active on Upwork for a while and I noticed that my profile has become locked to private. 

I'm ready to start taking on new jobs on the platform, that's why I'd highly appreciate it if you could change my profile visibility to public.

Arjay's avatar
Arjay M Retired Team Member

Hi Mykyta,

 

I can confirm that the same request via a support ticket has been processed. Your profile has been set back to public as requested. Thank you for reaching out!

 

~ Arjay
Upwork
Akano's avatar
Akano S Community Member

i wants my account to set to public, it's currently in locked private 

Eguavoen's avatar
Eguavoen N Community Member

Hello please my profile is currently locked private, can you help fix that

 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Eguavoen,

 

Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance

~ Luiggi
Waqar's avatar
Waqar S Community Member

Hello! My profile is private locked please make it public.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Waqar,

 

Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance

~ Luiggi
Onah's avatar
Onah J Community Member

Hello upwork community and experts here, am just gething to know that my account is been set to private  not only private but BLOCKED PRIVATE and am unable to reset it, i would love to be helped out of this situation.

Thank.

MD FOZOL's avatar
MD FOZOL A Community Member

Contact Upwork Support: Reach out to Upwork support immediately to report the issue. You can contact them directly through their

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Onah,

 

Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance

~ Luiggi
Francesco's avatar
Francesco G Community Member

Hello! My profile is private, please make it public.

Thanks

Arjay's avatar
Arjay M Retired Team Member

Your profile has been set back to public as requested, Francesco. You're all set. Thank you for reaching out!

 

~ Arjay
Upwork
Joshua's avatar
Joshua Community Member

I have tried changing my account's visibility back to public for days now, but nothing seems to be working. I have tried clicking on the link provided by the chatbot but still no change. Is there any other way to rectify this?

Joanne's avatar
Joanne P Retired Team Member

Hi Joshua,

 

Your profile visibility has been reset. You may log into your account to check. 

~ Joanne
Upwork
Andrian's avatar
Andrian B Community Member

Hi, 

 

I notice that my profile is been turn off or not in public. How can I put my it on Availability "ON"

Micah Janine's avatar
Micah Janine I Community Member

Can one of the moderators please assist above concern by Andrian B.? He already requested this before and was informed that he needs to submit proposals so that his account will be active which he did but it's still showing private and not visible to clients. His settings on visibility is grayed out and can't be changed. Kindly assist and message him. Thank you. 

Joanne's avatar
Joanne P Retired Team Member

Hi Andrian,

 

Your profile visibility has been reset. You may log into your account to check. 

~ Joanne
Upwork
Kiril's avatar
Kiril R Community Member

I had 2 jobs done in last 2 weeks and get paid, but I can't switch my profile to visible.

 

Also, I have 6 jobs done and 5 of them are successfull, but in my profile I have only 5 jobs and 75% success rate? 

 

How could I fix it?

 

Thx 

Joanne's avatar
Joanne P Retired Team Member

Hi Kiril,

 

Your profile visibility has been reset to public. You may log into your account to check. As for your completed job, please allow it to be updated; it may have been just delayed. Many factors go into your JSS calculation, including public and private feedback given when the contract is closed, the weight of the contract, etc. We won't be able to share information about any specific feedback, but you can check the explanation of how your score is calculated here. If you still prefer to request feedback removal, you can read this help article for more information. 

~ Joanne
Upwork
Muhammad's avatar
Muhammad S Community Member

Kindly somone assist me how to change my profile setting from privte to public 

Euphemia's avatar
Euphemia S Community Member

Contact the support team and they will successfully help you.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Muhammad,

 

Thank you for your message. Your profile visibility is set to Public already.

 

- Pradeep

elaine dinah's avatar
elaine dinah e Community Member

Hi! I´ve been away for a long time and just discovered that my profile was set to private. I´ve been trying to set it to public through the link you provided but it doesn´t seem to work. Please help me to reset to public. Thanks!

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Elaine,

 

Thank you for reaching out to us. Your profile visibility has been updated. Let us know if you need further assistance

~ Luiggi
Valentina's avatar
Valentina R Community Member

Can't reset profile visibility. Tried ~month ago and today lo of times. Tried with different devices/browsers/mobile app/ip addresses, nothing happens after pressing button "reset visibility". I even can't see my request in requests tab.