Locked email address

[1b78fec5]

Hi, I recently created an Upwork profile, but didn't remember that I'd already created one years ago. I found my old profile & I'm working to repurpose it, but I want to update it with my work email address. However, that is the email address I used to start the new profile. I deleted the new profile but when I try to add the work email address to the old account, it says the email address is being used by another account. Can't seem to speak to a human in chat supoort. Don't know what to do. Here's the breakdown:

New (deleted) Account:

• Is using new work email
• Can't use phone number because it's connected to the old account

Old Account (to be used):

• Is using personal email, needs to be switched to work email, but shows it's being used by another account
• Phone number is linked to this account

Any ideas?

[PradeepH]

Hi Joshua,

I see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further. You can also view and respond to the support ticket from the notification sent to your registered email address. 

- Pradeep