Lost password and email

[6e4ab4fa]

Hello,

My name is Ana Virginia Alberici Giordani Bertolini. I created this new profile because I am having trouble accessing my original freelancer account. I forgot my password and the email associated with the account is no longer valid.

Could you please assist me in regaining access to my account?

Thank you for your help.

Best regards,
Ana Virginia Alberici Giordani Bertolini

[LuiggiR]

Hi Ana,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[6e4ab4fa]

Thank you!

[sonaresandeep]

To regain access to your original freelancer account, please follow these steps:

1. Contact Support : Reach out to the platform’s support team directly. Use the support email or live chat if available.

2. Provide Verification : Be ready to provide any verification details they might need, such as your full name, account username, any previous email addresses, and proof of identity if requested.

3. Explain the Issue : Clearly explain that you’ve forgotten your password and that the associated email is no longer valid.

4. Follow Instructions : Follow any instructions given by the support team to recover your account.