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e6c21087
Community Member

Maximum tries for ID

You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support.

 

I keep getting the above message.  I did have it showing thay my ID and payment method didnt match (my paypal was in my old last name).  I updated payment method. 

 

I no longer have the ID verfication in my settings. I cannot find anywhere to actually talke to customer support to get help.

3 REPLIES 3
NikolaS
Moderator
Moderator

Hi Lindsey,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Upwork
c_holmann
Community Member

Hello I have the same problem....please advice ~ thank you! 

Hi Carla,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you here with further assistance in completing your ID verification.

 

~ Arjay
Upwork
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