Membership Plan

[#1]

Hello, 

on Mart 27 I renewed my Membership Plus Plan, but I just got the email from Upwork today that it failed and that they switched my plan to basic, but when I go to settings and check it looks like it is still Plus Plan. What should I do? I attached some screenshots I took just before writing here.

Many thanks,

Ana

**Edited for Community Guidelines**

[#2]

Hi Ana,

Thank you for reaching out to us. I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.