Membership Upgrade

[#1]

Hello,

why does my Card buy connects but is declined when I try to upgrade to the Plus membership plan?

[#2]

when i am trying to add my debit card to upwork it is showing me "We are unable to authorize your card. Please add another billing method or contact your issuing bank."

This thing happens when i am trying to upgrade my freelance membership and is cannot charge my card i also add paypal but it aslo didn't charge frok paypal too please help

[#3]

Hi Haidar,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[#4]

 HELLO,

"You have exceeded the maximum number of attempts to add a credit card." I am facing this issue need help .This happened while I was purchasing freelancer plus on upwork and my card was not working and I had to then contact by bank about this and they said that it was on there side now that they have opened by transactions I am getting this Error . Please help me asap as I am also out of connects .

THANKS

[#5]

Hi Syed,

Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[#6]

Hi there,
Whenever I try to buy a Freelancer Plus membership I get this-"The request could not be completed. Please try again. If the issue persists, please contact Customer Support."

I have tried to clear the browser's cookies and tried with different browsers.
Still getting the error. What should I do?

Kind Regards.

[#7]

Hi Bimo,

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

Thank you,

Pradeep

[#8]

Thank you for your support.
I really hope to be able to upgrade my membership soon.

[#9]

I am receiving the following error when attempting to buy Connects and/or upgrade membership: "The request could not be completed. Please try again. If the issue persists, please contact Customer Support."

[#10]

Hi Aryan,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#11]

Hello,
I added payment methods and tried to upgrade for premiums, Upwork said Payment failed to try another payment method, but in fact, it was already charged.
Can anyone advise me on how I get a refund? or at least get the Premium membership activated? Will my bank receipt help me here?

Thanks in advance

Omer.

[#12]

Hi Omer,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#13]

Many thanks Nikola,
Best.

[#14]

Hello Nikola,
Unfortunately, the issue wasn't solved. I think it is from the bank issuer.. I'll inform you with the details ASAP

Best,

[#15]

I have my payment method added & was having no problem with the autorenewal of my membership. But this month even after 3 days my account has not been renewed automatically with plus membership. Can anyone please help?

[#16]

Hi Subhajit,

Thank you for your message. I see that your membership is already renewed. Feel free to message us if you need further assistance.

Thank you,

Pradeep

[#17]

I'm trying to use my PayPal account to upgrade my membership, but It keeps asking me for credit card information. I don't want to use a credit card. I want to use my Paypal Account.

Thank yo for your help!

[#18]

Hi Jose,

Thank you for reaching out to us. I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[#19]

I am trying to upgrade my membership from Free to Plus since last 4 days I am getting the following message.

Your payment could not be processed. Please choose an alternate payment method or retry again later.

Earlier it was working fine, i have renewed my membership  many times using this billing method still it gives me this error.

please solve it at the earliest.

[#20]

Hi Varsha,

Thank you for reaching out to us. I checked your account and it seems like the bank has not authorized the transaction. Kindly check with your bank to know more information and to resolve the issue.

Once they confirm that they approve the transaction and you still get the same error messagee, please let us know so we can further assist you.

[#21]

Hello,

Thank you for the quick response.

I already contacted the bank regarding this issue, they says everything is okay from bank side there is no issue from their side. Because earlier I  used this card for membership renewal and it worked perfactely. please check from your side and tell me what is the issue.

Thanks

[#22]

Hi Varsha,

Thank you for following up. I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[#23]

**Edited for Community Guidelines**

[#24]

Hi Abhijeet,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[#25]

Hi there. I am from Pakistan. I am unable to upgrade my agency plan. I have tried multiple credit cards and none of them is able to pay for the membership plan. Kindly look into it

[#26]

Hi Zakrya,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.