Membership Upgrade

[thewas]

Hello,

why does my Card buy connects but is declined when I try to upgrade to the Plus membership plan?

[LuiggiR]

Thank you for letting us know, Shoaib. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[d9cd2929]

Hi, I wanted to buy Connects by subscribing to the Freelancer Plus membership.
I am using my sister's credit card (Mastercard), and we made sure the card had sufficient funds.

After filling in the information and confirming, I received a notification telling me that there was an issue with the payment, and on my billing methods page it is showing "Recent charge failed".
My sister received an SMS from the bank notifying her that the amount was deducted from the card but the payment was reversed back to her card again.
What is happening here and how can I use this card on Upwork?

[RonnaP]

Hi Sherif,

Thank you for sharing your concern. I have escalated your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

[alisubhan786]

Hi Ronna,

I tried to buy Upwork connects using my brother's Visa card, and now Upwork is asking for verification. Since the cardholder’s name is my brother, it's requesting his verification instead of mine. My concern is that my brother also has an Upwork account, and using his verification might affect his account. What’s the best solution for this?

Thanks,

[817292cd]

Hi,

I am encountering a problem while connecting my Visa Debit card with my Upwork billing account. I am using a savings account , is that may be a problem ? I contacted my bank and everything is fine with their end. My Card is also enabled with International transactions. What should I do ? My account is also suspended due to this issue . 

[PradeepH]

Hi Vineeth,

I am sorry to hear about the trouble you faced while adding a card. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[4a92e458]

I purchased freelancer plus membership yesterday and i didn't receive the benefits on upwork. The app kerps redirecting me to restore purchase page and fails to restore everytime.

[PradeepH]

Hi Omer,

I am sorry to hear about the trouble upgrading your membership. I checked your account and it appears that your upgrade was no processed successfully. You can try purchasing the membership directly from Upwork if you are unable to upgrade from Apple store. If you have any further questions or concerns, feel free to reply to this message.

- Pradeep

[4a92e458]

Hi Pradeep.

Apple already deducted the amount from my account. What do i do now?

[LuiggiR]

Thanks for clarifying, Omer. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[zara_punzalan22]

Hello, community, 

I'm trying to upgrade my agency to Agency Plus, but it shows an error message that my payment cannot proceed. My account was deducted $19.99 but it doesn't reflect on my agency. What can I do?

[IvygailJ]

Hello Annalyn,

I am sorry to hear about the issue you experienced when upgrading to Agency Plus membership. I checked and see that you are already in correspondence with our team on your support ticket. If you need furter assistance, I encourage you to follow up with our team on your ticket so that they can assist you. You can access your ticket on this page.

[hhamzaahmad]

I use 2 cards, one is master and second is a visa and they both have more than sufficient balance but I am getting the same error every time "our payment could not be processed. Please choose an alternate payment method or retry again later." and my both cards are from different banks and i talk to both of them there is no issue from there side.

Please solve this issue ASAP. I want to buy connects and upgrade my account to premium.

[JoanneP]

Hi Hamza,

I can see that our team already assisted you with your concern. If you need further assistance, please feel free to update the ticket, and our team will be happy to assist you further. 

[b0bbad78]

Dear Joanne,

can you guide please , as there is no problem from bank end ! how to upgrade the membership plan !

same problem like Hamza .

kindly guide to upgrade !

[shilpa26v]

Hi there! I am having a problem while buy connects. When I add the card details it's giving and error which is  "We are unable to authorize your card. Please add another billing method or contact your issuing bank".

I already checked with my bank, everything is OK. So please help me to fix it to buy connects. Thank you so much!

[759e32fa]

Hi Shilpa,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[b0bbad78]

actually yes - i have also faced this issue .

[8e3ab690]

I am getting this Error:
We are unable to authorize your card as the billing details you entered does not match with your bank or credit card company. Please add another billing method or contact your issuing bank.

I checked with my bank, they said everything is ok. I got even message in the app in the detail of the transaction that upwork checked my card and now the card can be used. From upwork I recieved confirmation email that my card was added, but when i look at my payment method there is no card added.

So i try to add my card again and then it doest let me and sais the same message again..

I went throug 6 pages here and havent found a working solution.

Please help. 
What could be the causes and how to solve them? 

[LuiggiR]

Hi Simon,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[hamma11]

Hi team,

I am trying to add a card in my Upwork account, but fails to get added and errors out with the message "We are unable to authorize your card as the billing details you entered does not match with your bank or credit card company. Please add another billing method or contact your issuing bank."

It is worth mentioning that in my email, I am getting the emails that this card has been added into my Upwork account, but in frontend I am getting the above error.

And it is the card I am using in at least 3 other big platforms successfully.

Can you help?

Thanks

[LuiggiR]

Hi Hammad,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[6346879d]

Hi Upwork team! I am having a problem while buy membership plus or buy connects. When I want to pay with my current billing method that I paid with it 2 months ago , the error which is  "Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help, contact customer support .".

I already checked all things with my bank, everything is OK. So please help me to fix it to upgrade membership.

Thank you 

[LuiggiR]

Hi Hassan,

I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.