Membership Upgrade

[#1]

Hello,

why does my Card buy connects but is declined when I try to upgrade to the Plus membership plan?

[#2]

Dear Upwork Compliance Team,

I hope this message finds you well.

I am writing to inform you that I encountered an issue while attempting to purchase a membership on your platform. Specifically, when adding a billing method, the system displayed the following message: "We are unable to authorize your card. Please add another billing method or contact your issuing bank."

After speaking with my bank, they confirmed that everything is in order on their end. As such, I kindly request that you review this issue on your side and provide clarification on why the payment is being declined. I am eager to complete the membership purchase but am unable to proceed due to this error.

Your prompt assistance in resolving this matter would be greatly appreciated. If further information is needed from my side, please feel free to let me know.

Thank you for your time and support.

Best regards,
Soumya Singh

[#3]

Hi Soumya,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#4]

i have been using my account from 2022; it was on membership plan but when i want to renew, it shows that when my profile will be approved, then i can renew it plus it stays on private even when i change it to public.

[#5]

Hi Abdul,

If you are having trouble switching your membership plan from Basic to Freelancer Plus, that's because today is the last day of your current billing cycle, and you won't be able to make changes to it until it's renewed.

Please allow 24 hours for the billing cycle to renew. Once it does, you can upgrade your membership plan.

[#6]

Hi There, 

I am not able to add payment card to upgrade my account or to buy connects. 
I have already tried about 100 times. But no luck. 
I am always getting following messages: 
"Your bank was unable to verify your information. Please contact them and try again".
I reached out to the bank and they told me there are no issues on their end. 
The card is working on other different platform for the online payment.
Why is upwork making it so difficult? 
Can someone help me please? 

[#7]

Hi Manohar,

I'm sorry to hear about your experience. I have shared your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

[#8]

Hello, Upwork Support team.
I signed up for Upwork a few days ago.
I successfully purchased connections when I created my account.
But now I can't purchase connections and memberships.
I'm getting this error:
"Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support."
Please help me resolve this issue as soon as possible.
I look forward to working with you on Upwork.
Hope you can help.

[#9]

Hi Upwork support team,

I'm trying to avail Freelancer Plus Monthly membership plan for the first time. Had been trying with both my Visa and Master cards. But I'm getting the same error response "Sorry, something went wrong on our end. Please refresh the page and try again". My current billing cycle is Sep 18, 2024 — Oct 17, 2024. Is this has to do anything with the membership recharge.

[#10]

Hi Rahul,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[#11]

I use 2 cards, one is master and second is a visa and they both have more than sufficient balance but I am getting the same error every time "our payment could not be processed. Please choose an alternate payment method or retry again later." and my both cards are from different banks and i talk to both of them there is no issue from there side.

Please solve this issue ASAP. I want to buy connects and upgrade my account to premium.

[#12]

Hi Hamza,

I can see that our team already assisted you with your concern. If you need further assistance, please feel free to update the ticket, and our team will be happy to assist you further. 

[#13]

Dear Joanne,

can you guide please , as there is no problem from bank end ! how to upgrade the membership plan !

same problem like Hamza .

kindly guide to upgrade !

[#14]

Hi there! I am having a problem while buy connects. When I add the card details it's giving and error which is  "We are unable to authorize your card. Please add another billing method or contact your issuing bank".

I already checked with my bank, everything is OK. So please help me to fix it to buy connects. Thank you so much!

[#15]

Hi Shilpa,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#16]

actually yes - i have also faced this issue .

[#17]

I am getting this Error:
We are unable to authorize your card as the billing details you entered does not match with your bank or credit card company. Please add another billing method or contact your issuing bank.

I checked with my bank, they said everything is ok. I got even message in the app in the detail of the transaction that upwork checked my card and now the card can be used. From upwork I recieved confirmation email that my card was added, but when i look at my payment method there is no card added.

So i try to add my card again and then it doest let me and sais the same message again..

I went throug 6 pages here and havent found a working solution.

Please help. 
What could be the causes and how to solve them? 

[#18]

Hi Simon,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#19]

Hi team,

I am trying to add a card in my Upwork account, but fails to get added and errors out with the message "We are unable to authorize your card as the billing details you entered does not match with your bank or credit card company. Please add another billing method or contact your issuing bank."

It is worth mentioning that in my email, I am getting the emails that this card has been added into my Upwork account, but in frontend I am getting the above error.

And it is the card I am using in at least 3 other big platforms successfully.

Can you help?

Thanks

[#20]

Hi Hammad,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#21]

Hi Upwork team! I am having a problem while buy membership plus or buy connects. When I want to pay with my current billing method that I paid with it 2 months ago , the error which is  "Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help, contact customer support .".

I already checked all things with my bank, everything is OK. So please help me to fix it to upgrade membership.

Thank you 

[#22]

Hi Hassan,

I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.