Membership Upgrade

[#1]

Hello,

why does my Card buy connects but is declined when I try to upgrade to the Plus membership plan?

[#2]

Hello there, I have added a card on my Billing & payments page. Upwork sent me an email saying the card was added successfully. I got a message from the bank issuer saying the same. But on the Billing & payments page, I have gotten an error message that " We are unable to authorize your card as the billing details you entered do not match with your bank or credit card company. Please add another billing method or contact your issuing bank" and I can't see the card on the page. How to resolve this issue please?

[#3]

Hi Mohamed,

I'm sorry to hear you encountered this error. Can you please contact your card-issuing bank to ensure the billing details you entered match? You may also try adding a different billing method. Don't hesitate to let us know if the problem persists so we can assist you further.

[#4]

Hello Luiggi, Thanks for your reply, i have already did and they said its appears that it was added successfully on their end, please check the attached pic Thank you

[#5]

Thank you for clarifying, Mohamed. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#6]

Hello team,

I would like your valuable help on my this issue.

I am trying to add bank card details, but getting this error.

I had two accounts before and both were having same bank card details.

But due to some account issue, I had to close this account but forgot to remove bank details.

But now I am putting same bank details in this account and getting this error.

I don't have any other bank account.

So, please help me to in this isssue.

I have only this bank details to add.

[#7]

Hi Abhishek. It looks like your bank account is still associated with the accounts you added it to earlier. You should check the status of those accounts and probably raise this issue with upwork support. 

Have a good day. 

[#8]

Yes, I know this. I want to remove bank details from those account and to this account.

Whom to contact on this issue.

Who will raise ticket for me on this issue?

If anyone can guide me.

I want to add billing payment.

[#9]

Hi Abhishek,

I see that you already have a support ticket regarding your concern and the team responded to you with more information on what to do next. Kindly refer to your ticket on this page. 

[#10]

Hey all, I've been freelancing for years on the platform. I've worked with a variety of clients.

The issue I'm facing (please help me out if you have experienced this or have recommendations on how to fix it):
I can't buy the plus membership on Upwork nor buy any connects!

I've already deleted all my browsers cache, cookies, and history data, but I still face the same issue. 

I've been struggling all day today and yesterday and I still can't fix it. Please help. See attached
P.S. Please let me know how to contact Upwork support. I've tried almost all ways to fix this.

[#11]

Hi Luis,

 I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

[#12]

Hello team,

Good morning!

Hope you are are doing good.

My issue when I am trying to buying freelancer plus plan, I am getting error "Your payment could not be processed."

Even though my card has international transaction enabled still facing this issue.

Pfa screenshot and help me to buy freelancer plus plan.

Awaiting your valuable suggestion.

Thank you.

[#13]

Hi Abhishek,

 I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

[#14]

Thank you very much for this help Joanne.

I really appreciate your help in this.

[#15]

Hi All,

Can you please confirm , if we can add debit card as payment emthod ?

as payment for upgrade is in dollars ? how do we make payments from India ?

someone please guide to reolve .

Thanks ,

[#16]

Hi Siva,

Yes! There are several ways to purchase Connects or upgrade to a membership plan and a Debit Card is one of the options. We suggest you visit this help article for more information and detailed instructions about adding a billing method to your account.

[#17]

Thanks for the reply ! I tried all best possible means ! But unable to buy connects , it would be great if I can get some guidance !

[#18]

Hi Siva,

I'm sorry to hear that you are experiencing issues with purchasing Connects. Could you please confirm if you are getting an error message? If you can share a screenshot, that will also help us check. 

[#19]

Hi Team,

Thanks for quick reply , am getting error to choose different payment method .

I have choosen debot card add.

can we pay using INR ?

how  to process payment using Paypal or else?

thank you ,

[#20]

Hello Siva,

I'm sorry you're having trouble with this. As Arjay shared in his post above, you can use your PayPal account, a credit or debit card, or Upwork balance to pay for your Membership or buy Connects. If your current method is being declined, you may want to contact your card-issuing bank about the specific decline error. If the problem persists, let us know, and we'll be happy to assist you further. 

[#21]

i was able to buy some connect, but cant upgrade to freelancer plus, it said Your payment could not be processed. Please choose an alternate payment method or retry again later.  its such a confusing issue.

somebody please help me with this.

[#22]

Hi Yoga,

I checked, and it looks like the transaction has been declined. It would be best to contact your bank so that they can look into the specific decline error. 

[#23]

Hi joanne. I just checked on my bank, and they said that im all good. There is no problem with my debit card.

What am i supposed to do about this issue. Please help me

[#24]

Hi Yoga,

Thank you for checking with your bank. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#25]

Hi,

Can any one tell me I could not change my Upwork membership plan, trying from last few days.

Towhid

[#26]

Hello Towhidul,

I'm sorry to learn you're having trouble with this. Could you please contact your card-issuing bank about the specific decline error? You may also try adding a different billing method. If the problem persists, don't hesitate to let us know and we'll assist you further.