Membership Upgrade

[thewas]

Hello,

why does my Card buy connects but is declined when I try to upgrade to the Plus membership plan?

[82d36ab0]

Hi , I am not able to add billing method in upwork via paypal. When I am trying it's authenticating succesful then it's asking to add card why ?? In my paypal card is already added why it's not picking up that card directly?

[PradeepH]

Hi Mithilesh,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

[a56f4afd]

l have a problem with my billing account when l put my card details they decline but get notified that my card has been added when its being declined please help.

what could be the reson

[JoanneP]

Hi Rutendo,

We checked your account but were not able to see a card added as your billing method.

To add a new billing method to your account:

1. Go to Settings > Billing & Payments
2. Choose the Add a New Billing Method button
3. Enter your billing information

You can check this help article for more information. 

[ff31819a]

Hello, I have been trying to hire a Freelander with my Payoneer card attached as the billing method but it doesn't go through.

What should I do here, please?

[LuiggiR]

Hi Ijeoma,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[a2263023]

Hi

I am not able to buy connects . It keeps throwing error - Something went wrong on our end , refresh and try again. If issue persist, contact customer support.I am not finding any option to raise request. I have bought connects few days back with same billing method using master card. Screensht of error attached.

[NikolaS]

Hi Madhu,

I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[c210e6f6]

I'm new to Upwork, but I'm facing problem to add Paypal as my payment method when I want to create contract.
Just now I already verify my paypal, but it still can't make payment
may I know why is this problem?

[PradeepH]

Hi Sarah,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

[ab0df063]

"We are unable to authorize your card as the billing details you entered does not match with your bank or credit card company. Please add another billing method or contact your issuing bank."

I have already called my bank and everything is cleared on their end. In addition, I see that this is a common problem for other users. Please advise. Thanks!

[JoanneP]

Hi John,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[e77c11be]

Hi 

I am unable to buy connect through my Indian Debit Card or Paypal account

Could you please suggest the best method 

[IvygailJ]

Hello Mohd Wasi,

I am sorry to hear about the trouble you encountered in pursuing Connects. I have checked and it looks like you need to update your billing method. Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.

Additionally, when you are adding PayPal account as your billing method, it must be verified and a credit card needs to be added as a backup billing method. You can learn more here.

If the issue persists, please follow up with us so we can assist you further.

[9ea44ae2]

I keep getting this notification even though I have update my billing.

"We found a problem with your primary billing method and to put it on hold. Update it now."

Can someone assist?

[JoanneP]

Hi Md Noor,

I can see that someone from the team already assisted you over the phone regarding this issue. If you need further assistance, please let us know. 

[6fdd34ba]

Hello Upwork Support Team,

I hope this message finds you well.

I am writing to report an issue regarding the upgrade of my membership to the Freelancer Plus plan. I attempted to upgrade my membership and pay the $20 subscription fee using my Visa card. However, I encountered an error message stating that there was a problem charging my billing method and that I needed to enter a new billing method.

Despite this message, I was surprised to find that the amount was deducted from my Visa card. However, I have not received the benefits of the Freelancer Plus plan yet.

I suspect there might be an issue with my account that is preventing the successful upgrade. Attached to this message is a screenshot showing the error message I encountered. I kindly request that you look into this issue and resolve it as soon as possible, as I need to take advantage of the benefits provided by the Freelancer Plus plan to support my work on Upwork.

Thank you for your understanding and cooperation. I look forward to your prompt resolution of this matter.

Best regards,
Youssef

[PradeepH]

Hi Youssef,

I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[6fdd34ba]

Hello PradeepH,

Thank you for your prompt response and for clarifying the situation regarding the $20 deduction.

Best regards,
Youssef

[06bd8d84]

Dear Pradeep,

Thank you for your email

Thanks & best regards,
Mydeen

## Please type your reply above this line.

[16ac00eb]

hey, I have been trying to upgrade freelancer plus plan, but every time it shows error (Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support.) 

Please look into the matter and resolve it as soon as possible.

[JoanneP]

Hi Mansi,

I checked and saw that the transaction was declined. For declined transactions, it's best to contact your card-issuing bank so that they can look into the specific error. If you still need assistance after confirming, please let us know. We are here to help!

[hafizshoaibali]

I am attempting to purchase the Premium package for a month using my local bank card, but I am encountering the following error message.

Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support.

[IvygailJ]

Hello Hafiz,

I am sorry to hear about this. I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding. Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards, as Upwork payments are classified as ‘recurring.’

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the 'Chat with Upwork' button on the Contact Support page.

[f13f4622]

why is my Card declined when I try to upgrade to the Plus membership plan it keeps reproducing the error "Sorry, something went wrong on our end. please refresh the age and try again...."?

[LuiggiR]

Hi Arisqi,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[preetkamal1792]

I tried to attach my MasterCard to the payment method but it showed unable to authorize your card again and again.
How can I resolve this issue?

please help me with this.

[JoanneP]

Hi Kamalpreet,

I checked and it looks like the transaction has been declined. Please contact your card-issuing bank so that they can look into the specific decline error. 

[16fe799c]

When ı click Upgrade and pay button this error occur : 

Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer suppor

[JoanneP]

Hi Azat,

I checked and saw that the transaction had been declined. Please reach out to your card-issuing bank to confirm the decline error. 

[166e9e2b]

I am trying to Purchase Connects from my master card but its not working and it says "We are unable to authorize your card. Please add another billing method or contact your issuing bank."

can you please sort it out?

[JoanneP]

Hi Mohammad,

I checked your account, but you've removed your billing method on file. Can you please try adding it again after you contact your card-issuing bank to verify the specific decline error? 

[271a3b83]

My credit card works everywhere else. I'm trying to use it to upgrade to Freelancer Plus. Please advise.

Error message:

"We are unable to authorize your card as the billing details you entered does not match with your bank or credit card company. Please add another billing method or contact your issuing bank."

[LuiggiR]

Hi Andrew,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[f291c3d3]

Hello,

I've been trying to upgrade from "Free" plan "Frelancer Plus", but all the payement are failing.

I've been trying wiht paypal and two differents Visa. None worked.

Everytime i get the same message "

Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support."

Amount due is charged from my Paypal and instantly returned with the message: Message from Upwork: Escrow Inc. the payment is rejected

Why would the payment be rejected?

[IvygailJ]

Hi Anthony,

I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[dfa7cec1]

My country doesnot support any papal and international card transfer. I am asking for their bank account so that i can directly do account deposit but they are not giving me any details so can you please tell me the other payment methods so that I can buy connects.

[IvygailJ]

Hello Dhiraj,

I am sorry to learn that your country does not support PayPal and international card transfers. When buying Connects, we always try to use any earnings balance you have in your Upwork account first. If the balance isn't enough to cover the full cost, we'll charge your billing method on file for the entire amount due. Therefore, you'll need to set up a billing method. Since you mentioned that PayPal and international card transfers are unavailable in your location, you can try adding a credit or prepaid card. For more details on adding a billing method, you can refer to this link.

[a1aad36b]

Hi

am facing same problem, unable to authorize your card.The bank officer said that everything is ok.Need help!

[PradeepH]

Hi Rana,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep