Membership Upgrade

[#1]

Hello,

why does my Card buy connects but is declined when I try to upgrade to the Plus membership plan?

[#2]

hey, I have been trying to upgrade freelancer plus plan, but every time it shows error (Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support.) 

Please look into the matter and resolve it as soon as possible.

[#3]

Hi Mansi,

I checked and saw that the transaction was declined. For declined transactions, it's best to contact your card-issuing bank so that they can look into the specific error. If you still need assistance after confirming, please let us know. We are here to help!

[#4]

I am attempting to purchase the Premium package for a month using my local bank card, but I am encountering the following error message.

Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support.

[#5]

Hello Hafiz,

I am sorry to hear about this. I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding. Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards, as Upwork payments are classified as ‘recurring.’

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the 'Chat with Upwork' button on the Contact Support page.

[#6]

why is my Card declined when I try to upgrade to the Plus membership plan it keeps reproducing the error "Sorry, something went wrong on our end. please refresh the age and try again...."?

[#7]

Hi Arisqi,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#8]

I tried to attach my MasterCard to the payment method but it showed unable to authorize your card again and again.
How can I resolve this issue?

please help me with this.

[#9]

Hi Kamalpreet,

I checked and it looks like the transaction has been declined. Please contact your card-issuing bank so that they can look into the specific decline error. 

[#10]

When ı click Upgrade and pay button this error occur : 

Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer suppor

[#11]

Hi Azat,

I checked and saw that the transaction had been declined. Please reach out to your card-issuing bank to confirm the decline error. 

[#12]

I am trying to Purchase Connects from my master card but its not working and it says "We are unable to authorize your card. Please add another billing method or contact your issuing bank."

can you please sort it out?

[#13]

Hi Mohammad,

I checked your account, but you've removed your billing method on file. Can you please try adding it again after you contact your card-issuing bank to verify the specific decline error? 

[#14]

My credit card works everywhere else. I'm trying to use it to upgrade to Freelancer Plus. Please advise.

Error message:

"We are unable to authorize your card as the billing details you entered does not match with your bank or credit card company. Please add another billing method or contact your issuing bank."

[#15]

Hi Andrew,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#16]

Hello,

I've been trying to upgrade from "Free" plan "Frelancer Plus", but all the payement are failing.

I've been trying wiht paypal and two differents Visa. None worked.

Everytime i get the same message "

Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support."

Amount due is charged from my Paypal and instantly returned with the message: Message from Upwork: Escrow Inc. the payment is rejected

Why would the payment be rejected?

[#17]

Hi Anthony,

I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#18]

My country doesnot support any papal and international card transfer. I am asking for their bank account so that i can directly do account deposit but they are not giving me any details so can you please tell me the other payment methods so that I can buy connects.

[#19]

Hello Dhiraj,

I am sorry to learn that your country does not support PayPal and international card transfers. When buying Connects, we always try to use any earnings balance you have in your Upwork account first. If the balance isn't enough to cover the full cost, we'll charge your billing method on file for the entire amount due. Therefore, you'll need to set up a billing method. Since you mentioned that PayPal and international card transfers are unavailable in your location, you can try adding a credit or prepaid card. For more details on adding a billing method, you can refer to this link.

[#20]

Hi

am facing same problem, unable to authorize your card.The bank officer said that everything is ok.Need help!

[#21]

Hi Rana,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#22]

There is some issue when trying to pay for the membership upgrade. My card is succefully added but when trying to do the payment getting message 

Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support.

[#23]

Hi Khagendra,

I’m sorry to hear about the issue you’ve experienced when upgrading your membership. I would like to let you know that this can typically happen when the bank is not accepting the charge or the transaction is declined. It would be best to contact your bank or card issuer to check this for you. If the issue persists, you can reach out to our support team directly by clicking the ‘Chat with Support’ button on the Contact Support page for additional assistance.

[#24]

Hello,

I tried to buy connects. It said it didn't work. I then tried to get a monthly membership. It also said it didn't work. I went to my credit card, however, and it said I was charged four times. I thought this would be an easy issue to solve. I would just phone someone at your company and we would figure out what was going on. To my dismay, this is impossible. You have no phone number and no email address to contact a human. Instead you have a webpage that brings me in an endless circle and a chatbot that also sends me in an endless loop.

So, I phoned my bank. Fortunately, there are humans I can speak to at my bank. That is why I like my bank. That is why I do not like Upwork. I wanted to cancel the payments from their end. They explained, however, that overall nothing has been charged. Since one was a payment and one a reversal of a payment, even though it doesn't say that on the screen of my bank webpage. But at least a human can explain that to me.

I am a new would-be freelancer. I have never used Upwork before. This was my first experience with Upwork and I am not impressed. If you handle payments on a regular basis, there are going to be times every now and then, hopefully not often, but there will be, when things don't work as expected. At that point, it is necessary that your customers (those giving you money) be able to phone a human who can look at their accounts and figure out what is going on. A chatbot that sends people in endless infuriating loops is not the same, and not helpful. 

Given that you don't have humans to resolve such issues, I have come to the conclusion that you are an untrustworthy and unreliable company, and no one should trust you with their money. 

I am leaving my account open long enough to verify in fact that I have not been charged any money at all. I do not want to be charged any money at all. Then I will cancel my account, and never, ever, ever, ever do business with Upwork again, as long as I live, as either a client or a freelancer. I am deeply unimpressed with you. Shame on you Upwork.

I also see other people have had the same issues and posted on your community forums. You tell them, anonymously, that their issues are resolved, but then they post again, demonstrating their issues are not resolved. It is not good to treat paying customers in this way. I am not impressed Upwork, deeply, deeply unimpressed, in fact.

Sincerely,

Thomas Brown

[#25]

Hi Thomas,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[#26]

I've been trying to buy connects or membership via Payoneer card but keep failing. It says "Something went wrong. Please refresh the page and try again". I tried to refresh and delete cookies and sessions, use incognito browser, disconnect the card and connect it again etc. But still can't solve this problem.

With this card, I already buy connects once before. But I'm stucked on this problem now. I've checked my payoneer account to confirm if it has enough balance to buy connects.
I'm not sure what the problem is and how long it lasts.

If anyone could help me, I'd be very appreciate it.