Membership Upgrade

[#1]

Hello,

why does my Card buy connects but is declined when I try to upgrade to the Plus membership plan?

[#2]

Thank you for letting us know, Shoaib. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#3]

Hi, I wanted to buy Connects by subscribing to the Freelancer Plus membership.
I am using my sister's credit card (Mastercard), and we made sure the card had sufficient funds.

After filling in the information and confirming, I received a notification telling me that there was an issue with the payment, and on my billing methods page it is showing "Recent charge failed".
My sister received an SMS from the bank notifying her that the amount was deducted from the card but the payment was reversed back to her card again.
What is happening here and how can I use this card on Upwork?

[#4]

Hi Sherif,

Thank you for sharing your concern. I have escalated your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

[#5]

Hi Ronna,

I tried to buy Upwork connects using my brother's Visa card, and now Upwork is asking for verification. Since the cardholder’s name is my brother, it's requesting his verification instead of mine. My concern is that my brother also has an Upwork account, and using his verification might affect his account. What’s the best solution for this?

Thanks,

[#6]

Hi,

I am encountering a problem while connecting my Visa Debit card with my Upwork billing account. I am using a savings account , is that may be a problem ? I contacted my bank and everything is fine with their end. My Card is also enabled with International transactions. What should I do ? My account is also suspended due to this issue . 

[#7]

Hi Vineeth,

I am sorry to hear about the trouble you faced while adding a card. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#8]

I purchased freelancer plus membership yesterday and i didn't receive the benefits on upwork. The app kerps redirecting me to restore purchase page and fails to restore everytime.

[#9]

Hi Omer,

I am sorry to hear about the trouble upgrading your membership. I checked your account and it appears that your upgrade was no processed successfully. You can try purchasing the membership directly from Upwork if you are unable to upgrade from Apple store. If you have any further questions or concerns, feel free to reply to this message.

- Pradeep

[#10]

Hi Pradeep.

Apple already deducted the amount from my account. What do i do now?

[#11]

Thanks for clarifying, Omer. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#12]

Hello, community, 

I'm trying to upgrade my agency to Agency Plus, but it shows an error message that my payment cannot proceed. My account was deducted $19.99 but it doesn't reflect on my agency. What can I do?

[#13]

Hello Annalyn,

I am sorry to hear about the issue you experienced when upgrading to Agency Plus membership. I checked and see that you are already in correspondence with our team on your support ticket. If you need furter assistance, I encourage you to follow up with our team on your ticket so that they can assist you. You can access your ticket on this page.

[#14]

Hi ,

I am having issues adding my UK bank card to upgrade to the freelancer premium plus. I only get the details entered is incorrect. I have double checked with the banking information but there are no discrepancies. I have also spoken to the bank and they have said the issue is with the merchant and to contact the support. 

I have tried to get support through the support page but the bot just seems to be looping and am unable to refer this to a team or give me the optiion to raise a support ticket to get the issue investigated. I cannot even raise a ticket under the support menu option.

Does anyone know how to raise a support ticket ?

[#15]

Hi Bianca,

I am sorry to hear about the issue you faced while adding a card and reaching our support team. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#16]

Hello,

I tried 3 times to upgrade my membership free to plus. But everytime I get the message as- -"Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact costomer support"

My billing method is working when I buy the connects. Only issue in upgrading. Please solve the issue. 

Thank you,

Jayaram Navada

[#17]

Hello Jayaram,

Thank you for reaching out! I'm sorry to learn that you're having trouble upgrading your membership. This usually happens when the bank declines your card transactions. It would be a great idea to check in with your card-issuing bank for more details about the specific charge decline.

If you still have issues after chatting with your bank, you can easily contact our support team by clicking the 'Chat with Upwork' button on the Contact Support page. We're here to help!

[#18]

I was working on a Freelancer Plus Membership last year. After a few months I could not work due to sickness so I switched back to Membership Basic and turned off the availability badge for more sickness. Now I want to work and tried to update my membership with a VISA credit card but it's not upgrading. Please help how to upgrade to Freelancer Plus.

Below is the Upwork message.

"There was a problem charging your billing method. Please enter a new billing method and try again"

[#19]

Hi Md Jasim,

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#20]

Unable to buy connects

Hi, Its been 15 days since I am not able to buy a connect due to this error:

[#21]

Hi Amit,

I checked and I see that you have already upgraded to the Freelancer Plus membership plan. If you have any further questions or concerns, feel free to reply to this message.

- Pradeep

[#22]

I'm new to the site. I have enough balance in my paypal account to pay one month of the subscription but I don't have a verified card on it. Is there a way I can use that to pay my membership?

[#23]

Him

[#24]

Use your bank account instead. or just simply use paypal no need any other

[#25]

The money is already on the paypal balance.At the moment that´s the only way I can pay but when I try to pay it complains that paypal doesn´t have a verified card

[#26]

Hi Myriam, 

Thank you for sharing your concern. You can use other billing methods available to you to upgrade your membership. You can visit this helpful article to learn more.