Nov 8, 2020 03:43:12 AM Edited Nov 8, 2020 03:44:32 AM by Innocent O
Hello,
why does my Card buy connects but is declined when I try to upgrade to the Plus membership plan?
Solved! Go to Solution.
Nov 8, 2020 10:14:06 AM Edited Jan 13, 2024 06:28:12 AM by Pradeep H
Hi Innocent,
Thank you for your message. I am sorry to hear about the trouble while upgrading your membership. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the 'Chat with Upwork' button on the Contact Support page.
Apr 14, 2021 08:35:50 AM by Andrea G
Hi Arpan,
I checked and it looks like you were able to upgrade your membership! If you need any further assistance please let us know.
Thanks!
Apr 18, 2021 01:39:10 PM by Timothy D
The "Add Bank Account" page is stuck loading whenever I attempt to add a new bank account. I've tried clearing the UpWork cache and it still doesn't work. Please help.
Apr 18, 2021 03:53:23 PM by Luiggi R
Hi Timothy,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Apr 27, 2021 02:14:56 PM by Zulqarnain M
Hi
I want to upgrade to freelancer plus, but when I open that link and try to insert my card details it doesn't allow me to insert my details, how may I add my details?
Apr 27, 2021 03:08:02 PM by Andrea G
Hi Zulqarnain,
Before purchasing Connects or a membership plan, you’ll need to add a Billing Method to your account. Could you please try following the instructions here? Let us know if you experience any issues.
Thanks!
Apr 27, 2021 04:43:09 PM by Zulqarnain M
Apr 27, 2021 06:36:22 PM by Joanne P
Hi Zulqarnin,
I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.
May 2, 2021 03:42:56 AM Edited May 2, 2021 03:44:50 AM by Chellapandi M
I can't change basic membership to plus membership.
Showing a message like this when I try to change : (There was a problem with your request. Please try again in a few minutes.)
May 2, 2021 04:47:52 AM by NikolaS N
Hi Chellapandi,
Thank you for reaching out to us. I checked and it looks like you were able to update your membership plan to the Freelancer Plus plan. Could you please clear your cache and cookies or log in with another browser to check if you are able to see it on your end? Let us know if you need further assistance.
May 24, 2021 12:14:01 AM Edited May 24, 2021 01:47:30 AM by Aleksandar D
Hi,
Upwork support.
I going to buy Freelancer plus memebership. buteverytime show this massage
There was a problem with your request. Please try again in a few minutes.
I try to 10 times with Using Debait card and paypal both payment methods. Please solve this error on my profile. I`m very tired to this error. I clear brower cashe,cookies and history everyting. Please help me. so i can buy plus memebership.
Thanks and regards
sunny s.
**Edited for Community Guidelines**
May 24, 2021 01:47:17 AM by Aleksandar D
Hi Sunny,
I'm sorry to hear about that. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jun 26, 2021 07:07:11 AM by NikolaS N
Hi Shanthi,
In order to use Paypal as a billing method on Upwork, your Paypal account must have a linked credit or debit card for recurring payments (for example, for membership fees). For cases like this, a funding source is required to add Paypal as a billing method. You can also check the options available to you and learn more about acceptable billing methods.
You can find more information about using PayPal as a billing method here.
May 13, 2021 01:42:35 AM by Manish k
I am from india.Can i get the membership Via Upi, Gpay, Phonepe or Bank Deposit ?I have Visa Card too but not Credit Card.So I can not pay Billing System.I can only deposit.
May 13, 2021 03:12:19 AM by Aleksandar D
Hi Manish,
Before purchasing Connects or a membership plan, you’ll need to add a Billing Method to your account. Upwork accepts Visa, Discover, Diners Club, Diners Club International, Mastercard, and American Express. We also accept prepaid cards. You can also use your account balance to purchase Connects or upgrade your membership. I suggest that you check this help article for more information on acceptable billing methods and this one for the Freelancer Plus membership.
Thank you.
May 13, 2021 11:52:26 PM by Manish k
I have no Credit card or any billing payment system.So i would like to suggest you that add the other payment deposit system.which will comfortable for indian artist.
Thanks
May 14, 2021 12:01:45 AM by Goran V
Hi Manish,
Thank you for your feedback, I will share it with our team.
I would also like to clarify that you can use your available earnings on Upwork to purchase Connects or upgrade to our Plus plan.
May 15, 2021 05:48:43 PM by Ahmed Y
I see this:
May 15, 2021 07:42:05 PM by Pradeep H
Hello Ahmad,
I'm sorry to hear about the issue while adding your billing method. Could you please try again after clearing the cookies and cache on your browser or try using a different browser? Feel free to message us if problem persists.
Thank you
Pradeep H.
May 19, 2021 02:54:28 PM by Muhammad A
Hi Upwork Mods!
Upwork is not saving my visa card details to upgrade my membership. Why?
May 22, 2021 10:51:31 AM by Stract C
Hello, I'm trying to upgrade my membership. I was able to add my card but unable to pay using it. I received an SMS on my phone saying International payments can't be done. I use a domestic bank account so is there a way for me to upgrade my membership? Please help me upgrade my membership using a domestic bank account. BTW I'm from India
May 22, 2021 10:31:25 AM by Stract C
Hello I'm Raghu from India. I'm trying to upgrade my membership but I'm unable to add my debit card or even pay with Paypal. I don't have a credit card to add. What else could I do to upgrade my membership. Can I use Indian payment methods like UPI? or can I fund my wallet first with a debit card and then upgrade my membership? How can I add my Debit card. I added all the details and when I click save nothing happens, no error, no success message anywhere.
Please help me resolve these issues.
Thank you,
-Raghu
May 22, 2021 10:32:39 AM Edited May 22, 2021 10:33:30 AM by Stract C
same problem. Tried this, but still it doesn't save my card