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Innocent's avatar
Innocent O Community Member

Membership Upgrade

Hello,

 

why does my Card buy connects but is declined when I try to upgrade to the Plus membership plan?

ACCEPTED SOLUTION
Nikola's avatar
Nikola S Retiring Moderator

Hi Innocent,

 

Thank you for your message. I am sorry to hear about the trouble while upgrading your membership. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the 'Chat with Upwork' button on the Contact Support page.

 

~ Nikola

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453 REPLIES 453
Andrea's avatar
Andrea G Community Manager

Hi Arpan,

 

I checked and it looks like you were able to upgrade your membership! If you need any further assistance please let us know.

 

Thanks!

~Andrea
Timothy's avatar
Timothy D Community Member

The "Add Bank Account" page is stuck loading whenever I attempt to add a new bank account. I've tried clearing the UpWork cache and it still doesn't work. Please help.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Timothy,

 

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.


Thank you.

~ Luiggi
Zulqarnain's avatar
Zulqarnain M Community Member

Hi 

I want to upgrade to freelancer plus, but when I open that link and try to insert my card details it doesn't allow me to insert my details, how may I add my details? 

Andrea's avatar
Andrea G Community Manager

Hi Zulqarnain,

 

Before purchasing Connects or a membership plan, you’ll need to add a Billing Method to your account. Could you please try following the instructions here? Let us know if you experience any issues.

 

Thanks!

~Andrea
Zulqarnain's avatar
Zulqarnain M Community Member

Hi
after clicking add method it shows a below-mentioned message
refreshed multiple times but couldn't resolve the issue

*Sorry, a critical component of this page failed to load. Please reload the
page.*
Joanne's avatar
Joanne P Retired Team Member

Hi Zulqarnin,

 

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
Chellapandi's avatar
Chellapandi M Community Member

I can't change basic membership to plus membership.

 

Showing a message like this when I try to change : (There was a problem with your request. Please try again in a few minutes.)

 

Nikola's avatar
Nikola S Retiring Moderator

Hi Chellapandi,

 

Thank you for reaching out to us. I checked and it looks like you were able to update your membership plan to the Freelancer Plus plan. Could you please clear your cache and cookies or log in with another browser to check if you are able to see it on your end? Let us know if you need further assistance. 

 

~ Nikola
Chellapandi's avatar
Chellapandi M Community Member

Hi Nikola,

 

Thanks for your support and time

Sunny's avatar
Sunny S Community Member

Hi,
Upwork support.
I going to buy Freelancer plus memebership. buteverytime show this massage

 

There was a problem with your request. Please try again in a few minutes.

 

I try to 10 times with Using Debait card and paypal both payment methods. Please solve this error on my profile. I`m very tired to this error. I clear brower cashe,cookies and history everyting. Please help me. so i can buy plus memebership.
Thanks and regards
sunny s.

 

**Edited for Community Guidelines**

Aleksandar's avatar
Aleksandar D Community Manager

Hi Sunny,

 

I'm sorry to hear about that. One of our team members will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Upwork
Shanthi's avatar
Shanthi B Community Member

I am also getting this issue.

 

Thanks,

Shanthi B

Nikola's avatar
Nikola S Retiring Moderator

Hi Shanthi,

 

In order to use Paypal as a billing method on Upwork, your Paypal account must have a linked credit or debit card for recurring payments (for example, for membership fees). For cases like this, a funding source is required to add Paypal as a billing method. You can also check the options available to you and learn more about acceptable billing methods

 

You can find more information about using PayPal as a billing method here

 

~ Nikola
Manish's avatar
Manish k Community Member

I am from india.Can i get the membership Via Upi, Gpay, Phonepe or Bank Deposit ?I have Visa Card too but not Credit Card.So I can not pay Billing System.I can only deposit.

Aleksandar's avatar
Aleksandar D Community Manager

Hi Manish,

 

Before purchasing Connects or a membership plan, you’ll need to add a Billing Method to your account. Upwork accepts Visa, Discover, Diners Club, Diners Club International, Mastercard, and American Express. We also accept prepaid cards. You can also use your account balance to purchase Connects or upgrade your membership. I suggest that you check this help article for more information on acceptable billing methods and this one for the Freelancer Plus membership.

 

Thank you.

~ Aleksandar
Upwork
Manish's avatar
Manish k Community Member

I have no Credit card or any billing payment system.So i would like to suggest you that add the other payment deposit system.which will comfortable for indian artist.

 

Thanks

Goran's avatar
Goran V Retired Team Member

Hi Manish,

 

Thank you for your feedback, I will share it with our team. 

I would also like to clarify that you can use your available earnings on Upwork to purchase Connects or upgrade to our Plus plan.

~ Goran
Upwork
Ahmed's avatar
Ahmed Y Community Member

I see this: 

Payment Card
Sorry, a critical component of this page failed to load. Please reload the page
I can't add payment method in billing method, please share 
Pradeep's avatar
Pradeep H Retired Team Member

Hello Ahmad,

 

I'm sorry to hear about the issue while adding your billing method. Could you please try again after clearing the cookies and cache on your browser or try using a different browser? Feel free to message us if problem persists.

 

Thank you

Pradeep H.

Muhammad's avatar
Muhammad A Community Member

Hi Upwork Mods!

Upwork is not saving my visa card details to upgrade my membership. Why?

Joanne's avatar
Joanne P Retired Team Member

Hi Muhammad,

 

Could you please try to clear your cache and cookies or use a different browser? You may also consider adding a different billing method. You can check which ones are available to you by going here

~ Joanne
Upwork
Stract's avatar
Stract C Community Member

Hello, I'm trying to upgrade my membership. I was able to add my card but unable to pay using it. I received an SMS on my phone saying International payments can't be done. I use a domestic bank account so is there a way for me to upgrade my membership? Please help me upgrade my membership using a domestic bank account. BTW I'm from India

Stract's avatar
Stract C Community Member

Hello I'm Raghu from India. I'm trying to upgrade my membership but I'm unable to add my debit card or even pay with Paypal. I don't have a credit card to add. What else could I do to upgrade my membership. Can I use Indian payment methods like UPI? or can I fund my wallet first with a debit card and then upgrade my membership? How can I add my Debit card. I added all the details and when I click save nothing happens, no error, no success message anywhere. 

 

Please help me resolve these issues. 

Thank you,

-Raghu 

Stract's avatar
Stract C Community Member

same problem. Tried this, but still it doesn't save my card