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Innocent's avatar
Innocent O Community Member

Membership Upgrade

Hello,

 

why does my Card buy connects but is declined when I try to upgrade to the Plus membership plan?

ACCEPTED SOLUTION
Nikola's avatar
Nikola S Retiring Moderator

Hi Innocent,

 

Thank you for your message. I am sorry to hear about the trouble while upgrading your membership. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the 'Chat with Upwork' button on the Contact Support page.

 

~ Nikola

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453 REPLIES 453
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Stract,

 

I'd like to clarify that some card-issuing banks will restrict the use of debit cards on Upwork due to the payments being classified as 'recurring'. Please, make sure that you are filling all the required fields correctly and that your card-issuing bank allows recurring transactions. Alternatively, you may use any other of the available billing methods.

 

Thank you.

~ Luiggi
Waqas's avatar
Waqas S Community Member

Hi Upwork,

I created my freelancer account on upwork using this email address **Edited for Community Guidelines** I added my Visa debit card ending  **Edited for Community Guidelines** as my payment mehtod. I tried to activate freelancer plus but it shows me that Your payment is declined. Can you please help me why upwork is not accepting my payment?

Thanks

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Muhammad,

 

I'd like to clarify that some card-issuing banks will restrict the use of debit cards on Upwork due to the payments being classified as 'recurring'. Please, make sure that you are filling all the required fields correctly and that your card-issuing bank allows recurring transactions. Alternatively, you may use any other of the available billing methods.

 

Thank you,

~ Luiggi
Ashar's avatar
Ashar M Community Member

hello there iam ashar, iam new at upwork as a freelancer , i attached my visa debit card to billing on upwork and then i went to connnects and membership section to buy membership but its not working its been 2 days iam trying again and again but still nothing is happening it just shows an error on top that we can proceed your request at the moment try later and all.

 

then i contacted to my bank is there any issue on there end but they checked and infromed that everything is fine on there end it must be something on upwork end and belive me im trying but i dont know why upwork dont have live chat with client so that i can resolve my issue.

 

kinldy team upwork help me in this i want to buy membership and connects  Smiley Sad

 

Aleksandar's avatar
Aleksandar D Community Manager

Hi Ashar,

 

I'm sorry to hear about your troubles. One of our team members will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Upwork
Ashar's avatar
Ashar M Community Member

hi there i am having an issue in my billiing method i dont know why iam not able to pay through my visa debit card, any how my concern is that can i add credit card of my father or sibling as a billing method ?

 

and if i can use kindly guide me the proper format of that and let me know what name i would use my name or my father or sibling name if i use there credit card?

kindly reach out me as fast as possible

 

Aleksandar's avatar
Aleksandar D Community Manager

Hi Ashar,

 

You can use a billing method you are authorized to use. If any issues arise, the Upwork team will notify you directly. To learn more about our accepted billing methods, check out this help article.

 

Thank you.

~ Aleksandar
Upwork
Hasan's avatar
Hasan K Community Member

Hi,
I have decided to upgrade my account to freelancer plus again but I was unable to find the upgrade option from my account balance. Can anyone point me where I can find the option?
Respective screenshots:

account balanceaccount balancestep 1step 1step 2step 2step 3step 3With best regards.

Joanne's avatar
Joanne P Retired Team Member

Hi Hasan,

 

To upgrade your membership or purchase Connects, you will need to add a billing method on file. This is because if you do not have enough Upwork balance, your billing method on file will be used to pay for the recurring payment. To learn more about adding a billing method, please check this help article

~ Joanne
Upwork
Albert's avatar
Albert G Community Member

I want to have a freelancer plus membership but this appears when I am putting my mastercard account that says: "We are unable to authorize your card. Please add another billing method or contact your issuing bank." Can someone help me with this problem?

Joanne's avatar
Joanne P Retired Team Member

Hi Albert,

 

I checked and it looks like the rejection error was from your issuing bank. You might need to reach out to them so that they can check the specific decline error. You may also consider using another billing method. To check which ones are available in your location please go here.

~ Joanne
Upwork
Atif's avatar
Atif M Community Member

I am unable to add a billing method. I am interested in upgrading my membership. But it gives an error that unable to authorize your card. I have checked with my bank they say no attempt has been made on this card. I am using Mastercard.

 

I have also tried through membership but the error is still the same. 

 

Any help will be much appreciated. 

 

Regards,

Atif

Nikola's avatar
Nikola S Retiring Moderator

Hi Atif,

 

I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.

Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.

 

~ Nikola
Hussain's avatar
Hussain K Community Member

I have the same message while I tried to change my membership to Plus!

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Hosen,

 

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

~ Luiggi
Uchit's avatar
Uchit M Community Member

Hi, I'm unable to pay for the membership fee from local bank account. It says " There was a problem with your request. Please try again in a few minutes. " . My debit card is enabled for international tracsations so I don't know what's happening here. Please help me out. 

 

Attached a screenshot.

 

Thanks,
Uchit

Aleksandar's avatar
Aleksandar D Community Manager

Hi Uchit,

 

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Upwork
Sajib's avatar
Sajib M Community Member

Hi,

Myself Sajib. I'm facing a problem upgrading freelancer plus membership. I have $17.01 in my Upwork account. Why I'm unable to use it to upgrade premium membership?

 

Thanks,

Sajib

Luiggi's avatar
Luiggi R Retiring Moderator

Hi  Sajib,

 

If you're moving from the Basic to the Plus plan, the first month's fee will be deducted from your billing method and not from your Upwork balance. Going forward, if you have sufficient funds, the membership fee will be deducted from your Upwork balance, otherwise, it will be charged to your primary billing method instead. You can check this help article to learn more.

 

 

~ Luiggi
Ayoub's avatar
Ayoub A Community Member

Hello!

 

i want to upgrade the account membership plan via paypal  but i meet this problem message ,

"Your payment could not be processed. Please choose an alternate payment method or retry again later.

my paypal account is verified and linked with my card . 

 

thankyou .

 

Nikola's avatar
Nikola S Retiring Moderator

Hi Ayoub,

 

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola
Ritesh's avatar
Ritesh K Community Member

I purchased the plus Membership from my brother's Visa card and email address made payment of my upwork account but my membership does'nt upgraded, please help or give some suggestion to resolve this issue to get my Plus Membership.

Nikola's avatar
Nikola S Retiring Moderator

Hi Ritesh,

 

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Ritesh's avatar
Ritesh K Community Member

Hey! Please See these Images which i attached, they clearly shows that payment successfully paid and subscription starts but my Upwork account doesn't show that please help me from this issue and my money is also deducted from my Bank account.
 
**Edited for Community Guidelines**

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Ritesh, 

 

I can see that you're already in communication with the team via a support ticket regarding your situation and they should be getting back to you soon. Kindly continue to communicate through that same ticket if you have any questions so that the team can assist more effectively.

 

Thank you,

~ Luiggi