Membership Upgrade

[#1]

Hello,

why does my Card buy connects but is declined when I try to upgrade to the Plus membership plan?

[#2]

Hello fam!!

Whenever i am trying to upgrade my plan to freelancer plus, it's giving me this error

-I am not in my billing Cycle
-I have tried multiple bank accounts
-There's enough money in my bank for payment
-Tried customer support as well and still no solution.

[#3]

Hi Zainab,

I'm sorry to hear about the error you received upon upgrading your membership plan. I'm happy to help. I have shared your post with the handling team to check this further. Our team will reach out to you on this support ticket to assist accordingly. 

[#4]

Three days ago, I decided to buy a Freelancer Plus subscription for $19.99 + $3.6. I put exactly $ 23.59 on my card, after which I tried to make a payment, the site gave an error something like "an error occurred due to our fault, refresh the page and try again." After that, I tried several more times, but the exact same error came out on the site, however, money was debited from my card, exactly in the amount of $ 23.59 and the debit came from UpWork. I wrote in those.I was contacted three days after the write-off, but they didn't really answer me. I can't get to a real person in any way. Please help me what can be done in this situation.

[#5]

Hi Aleksei,

I’m sorry to hear about the issue you've experienced when trying to upgrade your membership. I have shared your issue with the handling team to look into this for you. One of our agents will reach out to you on your support ticket to assist accordingly. 

[#6]

i want to upgrade my account to plus. But it shows some issues all the time.

[#7]

Hi Musa,

I checked, and it looks like the transaction was declined. Please get in touch with your card-issuing bank so that they can look into the specific decline error. 

[#8]

Firstly the transaction proceeds but after a while it is voided why?

[#9]

Hi Musa,

Thank you for following-up. I have shared your post to a support ticket to check this further. One of our agents will be reaching out to you to assist accordingly. 

[#10]

I want to upgrade my account to freelance plus but it always show some issues, when i wanna buy some connects it also show same issues.

[#11]

"Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening" it showa this,

[#12]

I have tried with multiple bank accounts, have verified from the banks too. Not an isssue from the bank's side. I get this error 

Right after I get this error (attached), payment gets reversed. Initally, it goes through.  

Tried contacting support, no real agent connected, it were bot replies, unable to find an option to open a support ticket. What can I do?

[#13]

Hi Abdulkarim,

I see that you have already upgraded to a Freelancer Plus plan from our iOS app. If you have any further questions or concerns, feel free to reply to this message.

- Pradeep

[#14]

how long does it take to activate membership plus account because i already paid for the membership but it seems i dont get the connect and the membership
please help

[#15]

Hi Muh,

Usually, your membership plan is activated immediately after your transaction is successful. I checked your account and it appears that your transaction to upgrade your membership was not successful. 

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#16]

Hello team,

I am facing issue while buying freelancer plus plan.

I use to buy same plan few months ago too from same bank account visa debit card.

But this time I am facing issue.

Error it shows is 

**Edited for Community Guidelines**

And message on my mobile is insufficient balance but I have sufficient balance. I tried different card but same issue on that card too.

There is no support contact for creating ticket on this issue.

I would request everyone to help me on this issue so that I can buy freelancer plus membership to continue this.

Thank you.

[#17]

Hello Abhishek.

I am sorry to hear about the trouble you experienced while upgrading your membership. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#18]

I failed to complete the transaction with my card. I'm not sure what went wrong, as there is enough balance to cover the payment.

Can someone please take a look at this issue?

[#19]

Hi Heinrich,

Thank you for sharing your concern. I checked and see that you currently have an open support ticket with the handling team. Feel free to follow up with our team directly on your ticket if you have further questions, and they will be happy to assist you.

[#20]

Hi, My client account not paying to freelancers which we hired unless My payment method added successfully. 

Pls help to release payment toy hired free Lancers.

Thanks, 

Amit

[#21]

Hi Amit,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#22]

While purchasing an Upwork membership plan, my payment was charged to my account, but I have neither received the membership nor a refund for my payment.

How to get back refund or membership plan

[#23]

Hi Musharaf,

I have shared your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

[#24]

Hi 👋, I am unable to upgrade from freelancer basic to plus for literally two days now.

I just keep getting this message ( sorry something went wrong on our end . Please refresh & try again.) I tried almost 20 times doing  that. 

Can you help me solve that! I will appreciate so much.

[#25]

Hi Suad,

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#26]

I recently upgraded to a Freelancer Plus account and attempted the payment with two different cards. Unfortunately, both transactions were declined by Upwork. I kindly request your assistance in resolving this issue. I've tried creating a support ticket, but the chatbot is not directing me to the appropriate ticket submission page. I have already contacted my bank, and they confirmed that there are no issues on their end. The credit card provider advised that I need to reach out to Upwork directly. Your prompt attention to this matter would be greatly appreciated. Thank you.