Membership Upgrade

[#1]

Hello,

why does my Card buy connects but is declined when I try to upgrade to the Plus membership plan?

[#2]

Hi Muhammad,

I am sorry to hear about the issue upgrading your membership plan and the trouble you experienced while reaching our support team. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#3]

I purchased the Freelancer Plus subscription on September 1st, and the amount of 6,406.31 PKR was deducted from my bank account. However, my plan hasn't been updated and my profile still shows the Freelancer Basic plan.

[#4]

Hi Khaqan,

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#5]

I created my Freelance Basic account on Upwork two weeks ago, but I have not received any free connects. My account and payment methods are verified by Upwork. However, when I tried to purchase connects, my transactions were reversed four times using two different credit cards. These same credit cards are routinely used for monthly payments in USDs. Moreover, I have tried changing the subscription package to Freelance Plus, but the problem persists as the transaction is yet again reversed. The bank has not imposed any restrictions on these credit cards. Please assist me in resolving this issue at your earliest convenience.

[#6]

Hi Taimur,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#7]

Thanks, Luiggi. I really appreciate your prompt response. I would like to add that I tried getting a solution on a chatbot, but it was not fruitful. Moreover, I have contacted my bank regarding transaction. They have no restrictions on international / FC payments, and I have sufficient balance as well.

i would like to request the concerned support member to look into this matte personally and resolve at earliest.

[#8]

Hey we have this error:

Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support.

We tried different browser, a different member of our team invited on the team, same error.

please investigate.

[#9]

Hi Cynthia,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[#10]

Hello,

The problem is that I can't find any place where I can communicate with a human, I only have a chatbot that doesn't solve any problem, we'll go through another platform for now because you don't solve any problem.

Have a nice day!

[#11]

I am also frustrated by talking to that bot again and again. 🙂

[#12]

I am facing the same issue while updating my pricing plan to freelancer plus. Have been trying with multiple cards and for multiple days but no success. Need support ASAP.

[#13]

Hi Hur,

I am sorry to learn about the issue you experienced when trying to upgrade to a Freelancer Plus membership and the trouble you faced with the chatbot. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#14]

Hi, How are you?

I was going to purchase premium membership. So I have added my mastercard correctly. But it is failed to pay package. 

I had also tried to do this with visacard. It was also failed. 

Error message "Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help, contact support center"

I am not sure why this is happening. because I have added all the details correctly.

I hope you review my issue and let me know. 

Thanks

[#15]

Hi Oleksandr

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#16]

Dear Pardeep, morning greetings. Same has happened with me. I have
correctly input details of my Visa Card but the same error msg appears.
Astonishingly, same CC is regularly, on monthly basis used to pay online
free for LinkedIn & Google monthly payments so Y Upwork SW has a problem
with it.....

[#17]

Hi  Taimur,

We can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

[#18]

I have tried upgrading my account to a plus membership for the past 2 days. I've tried 4 different card and none of them are working. It's not a bank or funds issue becuase I'm using all of these cards for other things without issue.

It has been impossible to get in contact with someone from Upwork. 

I tried clearing cookies, different browsers and devices. MasterCards, Visas, etc etc.

Nothing is working and I keep getting charged so they CAN charge my card, but the error message keeps saying there was an issue with payment. 

[#19]

Hi Naomi,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[#20]

I could buy connects with my Payoneer card but could not upgrade my membership plan. But the amount is deducted from my payoneer balance. Please help me out.

[#21]

Hi Aditya,

Thank you for sharing your concern. I have shared your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

[#22]

Hello, i'm trying since hours to pay for subscription freelancer +, as long as buying connects. I tried with several payment methods, including my paypal company account, friend cards.. nothing worked. I tried to contact support by chat but it was a bot that couldn't helped at all. The error message is "Sorry, we couldn't charge the billing method you selected. "

Please help me ASAP,

Thank you

Anton

[#23]

Hi Anton,

I am sorry to hear about the issue while upgrading your membership plan and trouble reaching our support team for assistance. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#24]

I am a Business Manager and am associated with an agency, right now we are on agency basic and I want to switch to agency plus but unable to switch. The issue is when I activate agency plus through Upwork payment it shows the error "Your payment could not be processed. Please Choose an alternative payment methoud" or retry again later" in addition I have a balance on Upwork payment.

[#25]

Hi Shoaib,

Thank you for sharing your concern. I would like to let you know that this can typically happen when the bank is not accepting the charge or the transaction is declined. It would be best to contact your bank or card issuer to check this for you, or you may also try using an alternate billing method. If the issue persists, please let us know so I can check this further.

[#26]

hi ronnap , there is not issue from bank, I have confirmed,