Nov 8, 2020 03:43:12 AM Edited Nov 8, 2020 03:44:32 AM by Innocent O
Hello,
why does my Card buy connects but is declined when I try to upgrade to the Plus membership plan?
Solved! Go to Solution.
Nov 8, 2020 10:14:06 AM Edited Jan 13, 2024 06:28:12 AM by Pradeep H
Hi Innocent,
Thank you for your message. I am sorry to hear about the trouble while upgrading your membership. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the 'Chat with Upwork' button on the Contact Support page.
May 22, 2021 11:57:43 AM by Luiggi R
Hi Stract,
I'd like to clarify that some card-issuing banks will restrict the use of debit cards on Upwork due to the payments being classified as 'recurring'. Please, make sure that you are filling all the required fields correctly and that your card-issuing bank allows recurring transactions. Alternatively, you may use any other of the available billing methods.
Thank you.
May 23, 2021 11:23:28 AM Edited May 23, 2021 12:26:55 PM by Luiggi R
Hi Upwork,
I created my freelancer account on upwork using this email address **Edited for Community Guidelines** I added my Visa debit card ending **Edited for Community Guidelines** as my payment mehtod. I tried to activate freelancer plus but it shows me that Your payment is declined. Can you please help me why upwork is not accepting my payment?
Thanks
May 23, 2021 12:26:26 PM by Luiggi R
Hi Muhammad,
I'd like to clarify that some card-issuing banks will restrict the use of debit cards on Upwork due to the payments being classified as 'recurring'. Please, make sure that you are filling all the required fields correctly and that your card-issuing bank allows recurring transactions. Alternatively, you may use any other of the available billing methods.
Thank you,
Jun 7, 2021 05:02:54 AM by Ashar M
hello there iam ashar, iam new at upwork as a freelancer , i attached my visa debit card to billing on upwork and then i went to connnects and membership section to buy membership but its not working its been 2 days iam trying again and again but still nothing is happening it just shows an error on top that we can proceed your request at the moment try later and all.
then i contacted to my bank is there any issue on there end but they checked and infromed that everything is fine on there end it must be something on upwork end and belive me im trying but i dont know why upwork dont have live chat with client so that i can resolve my issue.
kinldy team upwork help me in this i want to buy membership and connects
Jun 7, 2021 06:23:36 AM by Aleksandar D
Hi Ashar,
I'm sorry to hear about your troubles. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jun 7, 2021 11:21:28 PM by Ashar M
hi there i am having an issue in my billiing method i dont know why iam not able to pay through my visa debit card, any how my concern is that can i add credit card of my father or sibling as a billing method ?
and if i can use kindly guide me the proper format of that and let me know what name i would use my name or my father or sibling name if i use there credit card?
kindly reach out me as fast as possible
Jun 8, 2021 02:09:01 AM Edited Jun 8, 2021 02:09:13 AM by Aleksandar D
Hi Ashar,
You can use a billing method you are authorized to use. If any issues arise, the Upwork team will notify you directly. To learn more about our accepted billing methods, check out this help article.
Thank you.
Jun 8, 2021 09:12:47 PM by Hasan K
Hi,
I have decided to upgrade my account to freelancer plus again but I was unable to find the upgrade option from my account balance. Can anyone point me where I can find the option?
Respective screenshots:
With best regards.
Jun 8, 2021 11:02:38 PM by Joanne P
Hi Hasan,
To upgrade your membership or purchase Connects, you will need to add a billing method on file. This is because if you do not have enough Upwork balance, your billing method on file will be used to pay for the recurring payment. To learn more about adding a billing method, please check this help article.
Jun 8, 2021 10:17:08 PM by Albert G
I want to have a freelancer plus membership but this appears when I am putting my mastercard account that says: "We are unable to authorize your card. Please add another billing method or contact your issuing bank." Can someone help me with this problem?
Jun 8, 2021 11:29:18 PM by Joanne P
Hi Albert,
I checked and it looks like the rejection error was from your issuing bank. You might need to reach out to them so that they can check the specific decline error. You may also consider using another billing method. To check which ones are available in your location please go here.
Jun 12, 2021 02:59:41 AM by Atif M
I am unable to add a billing method. I am interested in upgrading my membership. But it gives an error that unable to authorize your card. I have checked with my bank they say no attempt has been made on this card. I am using Mastercard.
I have also tried through membership but the error is still the same.
Any help will be much appreciated.
Regards,
Atif
Jun 12, 2021 07:37:28 AM by Nikola S
Hi Atif,
I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.
Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.
Jun 19, 2021 09:16:43 AM by Hussain K
I have the same message while I tried to change my membership to Plus!
Jun 19, 2021 11:06:26 AM by Luiggi R
Hi Hosen,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Jun 22, 2021 03:33:22 AM Edited Jun 22, 2021 03:39:22 AM by Uchit M
Hi, I'm unable to pay for the membership fee from local bank account. It says " There was a problem with your request. Please try again in a few minutes. " . My debit card is enabled for international tracsations so I don't know what's happening here. Please help me out.
Attached a screenshot.
Thanks,
Uchit
Jun 22, 2021 04:58:44 AM by Aleksandar D
Hi Uchit,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Jun 26, 2021 10:57:11 AM by Sajib M
Hi,
Myself Sajib. I'm facing a problem upgrading freelancer plus membership. I have $17.01 in my Upwork account. Why I'm unable to use it to upgrade premium membership?
Thanks,
Sajib
Jun 26, 2021 11:59:28 AM by Luiggi R
Hi Sajib,
If you're moving from the Basic to the Plus plan, the first month's fee will be deducted from your billing method and not from your Upwork balance. Going forward, if you have sufficient funds, the membership fee will be deducted from your Upwork balance, otherwise, it will be charged to your primary billing method instead. You can check this help article to learn more.
Jun 27, 2021 08:38:54 AM by Ayoub A
Hello!
i want to upgrade the account membership plan via paypal but i meet this problem message ,
"Your payment could not be processed. Please choose an alternate payment method or retry again later. "
my paypal account is verified and linked with my card .
thankyou .
Jun 27, 2021 08:53:19 AM by Ritesh K
I purchased the plus Membership from my brother's Visa card and email address made payment of my upwork account but my membership does'nt upgraded, please help or give some suggestion to resolve this issue to get my Plus Membership.
Jun 27, 2021 10:28:57 AM Edited Jun 27, 2021 11:09:44 AM by Luiggi R
Jun 27, 2021 11:11:24 AM by Luiggi R
Hi Ritesh,
I can see that you're already in communication with the team via a support ticket regarding your situation and they should be getting back to you soon. Kindly continue to communicate through that same ticket if you have any questions so that the team can assist more effectively.
Thank you,