Membership Upgrade

[#1]

Hello,

why does my Card buy connects but is declined when I try to upgrade to the Plus membership plan?

[#2]

Hello Goran,

I am trying to upgrade my membership from free to plus membership. i have added a payment method and tried to upgrade but it keeps telling me "We are in process of subscription renewals and upgrades are not possible during that period. Please come back later."...

pls what can i do about this?

[#3]

Hi Emmanuel,

Could you try to clear your cache and cookies or log in via another browser to upgrade your plan? If you're still experiencing the same problem after this, let me know here. Thank you.

[#4]

Hi Goran, thanks a lot for your reply. I tried all those and I am still experiencing the same problem.

[#5]

Hi Emmanuel,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your membership plan. Thank you.

[#6]

Thank you. I look forward to it.

[#7]

Hi there I am also facing the issue regarding this. I have tried my both Mastercard and vvisa card but I am not able to upgrade myself to freelancer plus

[#8]

Hi Hasnain, 

It looks like the charge on your card keeps getting declined. Don't hesitate to contact your card-issuing bank for more information about the specific charge decline. Confirm if they allow recurring transactions on their cards as Upwork payments are classified as 'recurring.'

Meantime, you can add an alternative billing method to your account's billing methods.

[#9]

I tried to Buy Membership from  my mastercard in payment method but its showing unable to authorize your card.
How can I resolve this issue

[#10]

Hi Sajjad,

It looks like the charge on your card is getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

[#11]

I need help with my billing method. I have an active card with sufficient balance to pay for my transaction I am trying to upgrade my account to premium but is giving me a charge fail error every time.

 

[#12]

Hi Hamza,

It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline. Meantime, you can add an alternative billing method in your account payment options.

Thank you! 

[#13]

Hi Bojan S,

I use 2 cards, one is master and second is a visa and they both have more than sufficient balance but I am getting the same error every time "our payment could not be processed. Please choose an alternate payment method or retry again later." and my both cards are from different banks and i talk to both of them there is no issue from there side.

Please solve this issue ASAP. I want to buy connects and upgrade my account to premium.

[#14]

None of the payment methods are working for renewing the agency plus membership. I can buy connects but can't renew the membership. Anyone can help?

[#15]

Hi Mrityunjay,

It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

[#16]

I'm getting error "We are in process of subscription renewals and upgrades are not possible during that period. Please come back later." and can't click button when try upgrade my account 

[#17]

Hi Kim,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[#18]

Facing this issue

We are unable to authorize your card. Please add another billing method or contact your issuing bank.

I checked with my bank everything is perfect, my card is valid for international payment still upwork giving me an error. 

Please help urgently.

[#19]

Hi Asma,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

[#20]

I have not yet received my ticket number from Upwork. Also not able to see
the request as open under MY REQUEST PAGE

[#21]

Hi Asma,

You'll see the ticket on your request page once the team replies. 

[#22]

I have not received any Ticket number yet and also I can not see anything on MY REQUEST page. 

[#23]

I want to buy connects using a Payoneer virtual credit card and it keeps showing this notice (screenshot attached). Can anyone tell me the reason?

NOTICE: "Card Number" contains an invalid amount of digits

[#24]

Hi Martha,

You may want to check out this help article for more information on what other billing methods are available on Upwork. The availability of these billing methods is based on a user's location. As such, not all billing methods are available to you. 

You can check which options are available to you by going to your Settings > Billing Methods. 

[#25]

I bought 10 Connects today using myICICI Debit card yet I haven't received any of them. I also checked my account's transaction history. The amount I spent for the bundles reflects in there. However, my available Connects are still the same.

[#26]

Hi Dhairia,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.