Nov 8, 2020 11:43:12 AM Edited Nov 8, 2020 11:44:32 AM by Innocent O
Hello,
why does my Card buy connects but is declined when I try to upgrade to the Plus membership plan?
Solved! Go to Solution.
Nov 8, 2020 06:14:06 PM Edited Jan 13, 2024 02:28:12 PM by Pradeep H
Hi Innocent,
Thank you for your message. I am sorry to hear about the trouble while upgrading your membership. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the 'Chat with Upwork' button on the Contact Support page.
Nov 8, 2020 01:54:25 PM by Nikola S
Hi Innocent,
I am sorry to hear about this. I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding. Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.
Nov 8, 2020 02:11:56 PM by Innocent O
Balance is currently more than sufficient; I've used it before to buy connects, and on the bank's side, there is no question, because I use the card for multiple recurring transactions. Some of the transactions happened just yesterday.
Nov 8, 2020 06:14:06 PM Edited Jan 13, 2024 02:28:12 PM by Pradeep H
Hi Innocent,
Thank you for your message. I am sorry to hear about the trouble while upgrading your membership. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the 'Chat with Upwork' button on the Contact Support page.
Nov 30, 2022 01:40:49 PM by Akash C
I want to upgrade my account to enterprise one. How canI do that. I tried to speak with a sales rep. but nothing fruitful came up
Nov 30, 2022 05:19:37 PM Edited Nov 30, 2022 05:19:56 PM by Nikola S
Hi Akash,
Thank you for reaching out to us. I checked and it looks like one of our team members already updated your support ticket with more information on how you can connect with our sales team directly and discuss your interest about membership upgrade further. You can access your ticket on this page.
Apr 9, 2024 08:33:35 PM by Ikenna O
Hi NikolaS, I am having this exact issue while trying to fund a fixed contract. I am using a Payoneer virtual card amd do not have another means to make USD payment. Kiindly assist as this is urgent as the deadline for filing taxes is fast approaching, thanks.
Jan 6, 2021 04:45:32 PM by Mohd S
I am not able to buy a membership with a VISA Debit card and Paypal account Its showing Charge Failed?
My card is enabled for international transaction
Please Help
Jan 6, 2021 05:49:52 PM by Andrea G
Hi Mohd,
Jan 8, 2021 05:21:51 PM by Mohd S
Sorry, I can't
I have only 2 cards and both are not acceptable for membership on Upwork through Paypal or direct.
Jan 10, 2021 09:15:23 AM Edited Jan 10, 2021 12:06:02 PM by Nikola S
Hi, My name is Kalaiselvan **Edited for Community Guidelines**. I just want to change my membership from basic to plus. I have successfully added my SBI master global debit card with my Upwork financial account (Billing method). But, I get a message of 'charge failed' while trying to change the membership. I don't know what to do? Please help me with this problem. Thanks in advance.
Jan 10, 2021 12:07:37 PM by Nikola S
Hi Kalaiselvan,
Thank you for reaching out to us. I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.
Please contact your card-issuing bank for more information about the specific charge decline.
Jan 16, 2021 04:30:27 PM by Kalaiselvan V
Hello, I am using my SBI GLOBAL MASTER DEBIT CARD to buy connects. I need to change my membership plan from basic to plus. But, I am not able to complete the transaction. Getting a message as 'charge failed'. I can buy connects using the same debit card. But, I am not able to use the same card to change my membership plan. Please give me a solution. Thank you.
Jan 16, 2021 08:11:59 PM by Bojan S
Hi Kalaiselvan,
It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.
Meantime, you can add an alternative billing method in your account payment options.
Thank you!
Jan 24, 2021 07:39:36 AM by Kalaiselvan V
Hello, I have added an SBI MASTER GLOBAL INTERNATIONAL DEBIT CARD with my financial Upwork account. I ca buy even 40 connects by using that card. I have to change my membership from basic to plus by using the same card. But, I cant. I have enough balance in my account. I have reached my bank for further information. There is no issue with the bank. They have told me to ask Upwork customer care department. Please provide me with a solution. Thank you.
Jan 24, 2021 10:48:26 AM Edited Jan 24, 2021 12:17:35 PM by Nikola S
Hi Kalaiselvan,
We will look into this further and will get back to you once we have more information.
Edited to update information:
I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.
Thank you,
Feb 20, 2021 10:55:29 AM by Muhammad A
Hi, I am an Upwork Freelancer and I am having issues with purchasing a membership plan. When I enter the Credentials of my debit card into the billing section it says please add card number. It is not processing the card.
Feb 20, 2021 01:21:58 PM by Nikola S
Hi Muhammad,
Before purchasing a membership plan, you’ll need to add a Billing Method to your account. There are three billing methods available to freelancers, Credit or Debit Card, PayPal, or Upwork Balance.
You can find more information in this help article. Let us know if you have further questions.
Feb 27, 2021 10:10:38 AM Edited Feb 27, 2021 11:02:31 AM by Nikola S
Hi ,
I am trying to upgrade my membership from basic freelancer to freelance plus but everytime i am getting this error " Your payment could not be processed. Please choose an alternate payment method or retry again later." I tried with two billing options:-
1) Debit card(Master card)
2) Paypal account
Can anyone tell me why i am facing this problem?
Thanks,
Lalit **Edited for Community Guidelines**
Feb 27, 2021 11:02:03 AM by Nikola S
Hi Lalit,
It looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.
Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.
Feb 28, 2021 05:48:52 AM by Lalit B
Hi Nikola,
Can you please tell me if debit card(Master card) can be used as a payment option in paypal?
Thanks,
Lalit Barwal
Feb 28, 2021 06:41:13 AM by Avery O
Hi Lalit,
You may want to check this directly with Paypal or check out this help article I found on Paypal's help center for more information.
Apr 14, 2021 02:44:25 PM Edited Apr 14, 2021 03:33:51 PM by Andrea G
I Add A Recently New Debit Card And I Try To Purchase Freelancer Plus Premium Plan But Not Purchase So I Need Your Help.
Error: There was a problem with your request. Please try again in a few minutes.
Please Give Me The Best Solution Because I Want To Purchase Premium Plan Packages.
Regards,
**Edited for Community Guidelines**
Apr 14, 2021 03:35:50 PM by Andrea G
Hi Arpan,
I checked and it looks like you were able to upgrade your membership! If you need any further assistance please let us know.
Thanks!
Apr 18, 2021 08:39:10 PM by Timothy D
The "Add Bank Account" page is stuck loading whenever I attempt to add a new bank account. I've tried clearing the UpWork cache and it still doesn't work. Please help.