Nov 8, 2020 03:43:12 AM Edited Nov 8, 2020 03:44:32 AM by Innocent O
Hello,
why does my Card buy connects but is declined when I try to upgrade to the Plus membership plan?
Solved! Go to Solution.
Nov 8, 2020 10:14:06 AM Edited Jan 13, 2024 06:28:12 AM by Pradeep H
Hi Innocent,
Thank you for your message. I am sorry to hear about the trouble while upgrading your membership. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the 'Chat with Upwork' button on the Contact Support page.
Nov 1, 2021 02:38:05 PM by Eishwar c
Hi,
Thanks for the excellent Direction. I added that card but did not accept that card. Face issue. kindly, attached. Now, let me know your opinion.
Thanks
Nov 1, 2021 02:42:17 PM by Goran V
Hi Eishwar,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your membership plan. Thank you.
Nov 9, 2021 08:58:44 AM by Emmanuel O
Hello Goran,
I am trying to upgrade my membership from free to plus membership. i have added a payment method and tried to upgrade but it keeps telling me "We are in process of subscription renewals and upgrades are not possible during that period. Please come back later."...
pls what can i do about this?
Nov 9, 2021 09:09:20 AM by Goran V
Hi Emmanuel,
Could you try to clear your cache and cookies or log in via another browser to upgrade your plan? If you're still experiencing the same problem after this, let me know here. Thank you.
Nov 9, 2021 11:10:03 AM by Emmanuel O
Hi Goran, thanks a lot for your reply. I tried all those and I am still experiencing the same problem.
Nov 9, 2021 11:14:23 AM by Goran V
Hi Emmanuel,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your membership plan. Thank you.
Nov 17, 2021 09:17:24 PM by Hasnain I
Nov 17, 2021 09:46:10 PM by Avery O
Hi Hasnain,
It looks like the charge on your card keeps getting declined. Don't hesitate to contact your card-issuing bank for more information about the specific charge decline. Confirm if they allow recurring transactions on their cards as Upwork payments are classified as 'recurring.'
Meantime, you can add an alternative billing method to your account's billing methods.
Jan 6, 2022 05:11:15 AM by Sajjad A
I tried to Buy Membership from my mastercard in payment method but its showing unable to authorize your card.
How can I resolve this issue
Jan 6, 2022 06:11:50 AM by Andrea G
Hi Sajjad,
Jan 10, 2022 01:19:04 PM by Hamza A
I need help with my billing method. I have an active card with sufficient balance to pay for my transaction I am trying to upgrade my account to premium but is giving me a charge fail error every time.
Jan 10, 2022 02:05:30 PM by Bojan S
Hi Hamza,
It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline. Meantime, you can add an alternative billing method in your account payment options.
Thank you!
Jan 10, 2022 04:56:10 PM Edited Jan 10, 2022 05:19:56 PM by Hamza A
Hi Bojan S,
I use 2 cards, one is master and second is a visa and they both have more than sufficient balance but I am getting the same error every time "our payment could not be processed. Please choose an alternate payment method or retry again later." and my both cards are from different banks and i talk to both of them there is no issue from there side.
Please solve this issue ASAP. I want to buy connects and upgrade my account to premium.
Jan 27, 2022 07:57:38 AM by Mrityunjay K
None of the payment methods are working for renewing the agency plus membership. I can buy connects but can't renew the membership. Anyone can help?
Jan 27, 2022 09:15:25 AM by Andrea G
Hi Mrityunjay,
Feb 15, 2022 08:56:09 PM by Kim L
I'm getting error "We are in process of subscription renewals and upgrades are not possible during that period. Please come back later." and can't click button when try upgrade my account
Feb 15, 2022 10:34:40 PM by Joanne P
Hi Kim,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Feb 22, 2022 10:28:05 PM by Asmabanu P
Facing this issue
We are unable to authorize your card. Please add another billing method or contact your issuing bank.
I checked with my bank everything is perfect, my card is valid for international payment still upwork giving me an error.
Please help urgently.
Feb 23, 2022 12:05:31 AM by Joanne P
Hi Asma,
I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.
Feb 23, 2022 08:30:43 AM by Asmabanu P
Feb 23, 2022 09:23:43 AM by Andrea G
Hi Asma,
You'll see the ticket on your request page once the team replies.
Feb 24, 2022 03:24:28 AM by Asmabanu P
I have not received any Ticket number yet and also I can not see anything on MY REQUEST page.
Mar 7, 2022 02:41:38 PM Edited Mar 7, 2022 02:43:23 PM by Martha V
I want to buy connects using a Payoneer virtual credit card and it keeps showing this notice (screenshot attached). Can anyone tell me the reason?
NOTICE: "Card Number" contains an invalid amount of digits
Mar 7, 2022 05:11:49 PM by Joanne P
Hi Martha,
You may want to check out this help article for more information on what other billing methods are available on Upwork. The availability of these billing methods is based on a user's location. As such, not all billing methods are available to you.
You can check which options are available to you by going to your Settings > Billing Methods.