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thewas
Community Member

Membership Upgrade

Hello,

 

why does my Card buy connects but is declined when I try to upgrade to the Plus membership plan?

ACCEPTED SOLUTION

Hi Innocent,

 

Thank you for your message. I am sorry to hear about the trouble while upgrading your membership. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the 'Chat with Upwork' button on the Contact Support page.

 

~ Nikola
Upwork

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295 REPLIES 295
ff31819a
Community Member

Hello, I have been trying to hire a Freelander with my Payoneer card attached as the billing method but it doesn't go through.

 

What should I do here, please?

Hi Ijeoma,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
a2263023
Community Member

Hi

I am not able to buy connects . It keeps throwing error - Something went wrong on our end , refresh and try again. If issue persist, contact customer support.I am not finding any option to raise request. I have bought connects few days back with same billing method using master card. Screensht of error attached.

Hi Madhu,

 

I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola
Upwork
c210e6f6
Community Member

I'm new to Upwork, but I'm facing problem to add Paypal as my payment method when I want to create contract.
Just now I already verify my paypal, but it still can't make payment
may I know why is this problem?

Hi Sarah,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep

Upwork
hhamzaahmad
Community Member

I use 2 cards, one is master and second is a visa and they both have more than sufficient balance but I am getting the same error every time "our payment could not be processed. Please choose an alternate payment method or retry again later." and my both cards are from different banks and i talk to both of them there is no issue from there side.

 

Please solve this issue ASAP. I want to buy connects and upgrade my account to premium.

Hi Hamza,

 

I can see that our team already assisted you with your concern. If you need further assistance, please feel free to update the ticket, and our team will be happy to assist you further. 

 

~ Joanne
Upwork
b0bbad78
Community Member

Dear Joanne,

 

can you guide please , as there is no problem from bank end ! how to upgrade the membership plan !

same problem like Hamza .

kindly guide to upgrade !

shilpa26v
Community Member

Hi there! I am having a problem while buy connects. When I add the card details it's giving and error which is  "We are unable to authorize your card. Please add another billing method or contact your issuing bank".

I already checked with my bank, everything is OK. So please help me to fix it to buy connects. Thank you so much!

Hi Shilpa,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.


~ AJ
Upwork

actually yes - i have also faced this issue .

8e3ab690
Community Member

I am getting this Error:
We are unable to authorize your card as the billing details you entered does not match with your bank or credit card company. Please add another billing method or contact your issuing bank.

I checked with my bank, they said everything is ok. I got even message in the app in the detail of the transaction that upwork checked my card and now the card can be used. From upwork I recieved confirmation email that my card was added, but when i look at my payment method there is no card added.

So i try to add my card again and then it doest let me and sais the same message again..

I went throug 6 pages here and havent found a working solution.

Please help. 
What could be the causes and how to solve them? 

Hi Simon,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
hamma11
Community Member

Hi team,

 

I am trying to add a card in my Upwork account, but fails to get added and errors out with the message "We are unable to authorize your card as the billing details you entered does not match with your bank or credit card company. Please add another billing method or contact your issuing bank."

 

It is worth mentioning that in my email, I am getting the emails that this card has been added into my Upwork account, but in frontend I am getting the above error.

 

And it is the card I am using in at least 3 other big platforms successfully.

 

Can you help?

 

Thanks

Hi Hammad,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
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