Message Board Attachments - Unable to view or download

[#1]

I get a page with this when I try to view or download an attachment from any client through the message board.

[#2]

I neither opened nor downloaded the doc file that clients sent to me. What can I do now? Thank you!

[#3]

Hi Amy,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#4]

Hi. I am getting Error 403 (N) while accessing files on messages.

[#5]

Hi Muhammad,

Could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browser’s cache and cookies. Also note that we only officially support the latest two versions of Google Chrome, Microsoft Edge, Mozilla Firefox and Apple Safari.

[#6]

hi,

I can't open the file sent by the client, every time I try there is a sheet like this

What does it mean and can it be fixed?

thankyou,

saddam

[#7]

Hi Saddam,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#8]

Hi all,

The technical team is aware of this issue and working on fixing this as soon as possible. We'll update this thread once we have more information.

[#9]

When I try to download a file attached to a job, it is giving me an error:

I have cleared my cache, tried another browser - are there any other solutions?

[#10]

Yeah I face same issue today...but I close tab and tried to reopen attachment as view and after 2-3 try I can see

[#11]

Hi Tammi,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#12 · Accepted solution]

Hi All,

Thank you for your patience. I would like to let you know that the issue discussed on this thread is now resolved. We will close this thread from further replies.