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David's avatar
David N Community Member

Message Board Attachments - Unable to view or download

I get a page with this when I try to view or download an attachment from any client through the message board.

sealvlservices_0-1710864400327.png

 

ACCEPTED SOLUTION
Nikola's avatar
Nikola S Retiring Moderator

Hi All,

 

Thank you for your patience. I would like to let you know that the issue discussed on this thread is now resolved. We will close this thread from further replies. 

~ Nikola

View solution in original post

11 REPLIES 11
Amy's avatar
Amy W Community Member

I neither opened nor downloaded the doc file that clients sent to me. What can I do now? Thank you!

 

Andrea's avatar
Andrea G Community Manager

Hi Amy,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~Andrea
Muhammad Ali's avatar
Muhammad Ali N Community Member

Hi. I am getting Error 403 (N) while accessing files on messages.

Andrea's avatar
Andrea G Community Manager

Hi Muhammad,

 

Could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browser’s cache and cookies. Also note that we only officially support the latest two versions of Google Chrome, Microsoft Edge, Mozilla Firefox and Apple Safari.

~Andrea
Saddam's avatar
Saddam F Community Member

hi,

I can't open the file sent by the client, every time I try there is a sheet like this

What does it mean and can it be fixed?

thankyou,

saddam

Andrea's avatar
Andrea G Community Manager

Hi Saddam,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

 

~Andrea
Andrea's avatar
Andrea G Community Manager

Hi all,

 

The technical team is aware of this issue and working on fixing this as soon as possible. We'll update this thread once we have more information.

 

~Andrea
Tammi's avatar
Tammi S Community Member

When I try to download a file attached to a job, it is giving me an error:

3b427f91_0-1710871439489.png

 

I have cleared my cache, tried another browser - are there any other solutions?

Khushbu's avatar
Khushbu G Community Member

Yeah I face same issue today...but I close tab and tried to reopen attachment as view and after 2-3 try I can see

Andrea's avatar
Andrea G Community Manager

Hi Tammi,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

 

~Andrea
Nikola's avatar
Nikola S Retiring Moderator

Hi All,

 

Thank you for your patience. I would like to let you know that the issue discussed on this thread is now resolved. We will close this thread from further replies. 

~ Nikola