Misclassified as VOIP

[4734b5ea]

Hello,

I'm trying to get started, but I can't move forward until my phone number is verified and I keep getting a message saying that VOIP numbers are not accepted.

My carrier is Mint mobile, which uses T-Mobile's network. This might be the cause, but it's not a VOIP service and I only have one phone number. 

Has anyone else had similar problems and, if so, how was it resolved? I went to the chatbot, but didn't get any useful information.

Thanks!

[IvygailJ]

Hi Stephanie,

I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.