Mistakenly transfered money to Payoneer (by scheduled transfer)

[#1]

Hi, 

My funds were transferred to my Payoneer account yesterday because of a scheduled transfer on Payoneer as my preferred payment method. The problem is that I don't have an active card or the USD balance on my Payoneer account since I haven't been using it for a while. The payment on Payoneer is still pending and I just spoke with their Customer Care and they told me to contact you guys to cancel the transaction so my money can get back to my Upwork account. I know this can be done since I read about similar situations here on the support forum.

Could you guys help me?  

[#2]

Hi  Stefan,

Thank you for reaching us out with your concern about your scheduled funds transfer. I’m happy to help. I checked and see that you currently have an open support ticket with the handling team. Feel free to follow up with our team directly on your ticket if you have further questions, and they will be happy to assist you.