My Invoice says I returned payment to client but I was told their CC didn't work - Where is my Money

[#1]

I worked more than 10 hours two weeks ago and my invoice is saying I RETURNED the money to the client. I didnt. But I haven't gotten paid. What is happening here? I have EVICTION COURT this morning because I didn't get my payment. I want this resolved today.

I felt it was a huge red flag being asked to do everything off platform. I even contacted support before the contract was active with my concerns & was told it was fine.

I still used the Upwork timer and took Upwork screenshots of everything I worked on. After 10 hours & invading my personal privacy they tried to offer a "bonus" and asked me to send a $200 Google Play card. I blocked the client, the "hiring manager" & his "business manager" and ended the job & contacted support.

After 5 days in Pending, it went to review & I was notified their CC wasn't any good.

In my account the invoice says I RETURNED the payment to THEM but I got a message from a moderator that it was because some of the hours were manually logged.

WHICH IS IT? I Stayed on the platform the whole time & I haven't gotten paid for ANY of the hours I worked.

[#2]

Hi Courtney, 

I'm sorry to hear about your experience with this client. I checked and see that you are currently in correspondence with the handling team regarding your issue. Kindly allow more time for our team to review your case. You will be notified of their response on your support ticket here.