Jun 10, 2024 06:15:19 PM Edited Jul 12, 2024 10:10:40 AM by Luiggi R
Your withdrawal method isnโt active yet. For security reasons, you need to wait 3 days after you add a new withdrawal method before you can use it.
Solved! Go to Solution.
Jun 10, 2024 09:41:05 PM Edited Jul 12, 2024 10:15:16 AM by Luiggi R
Hi Huzaifa,
If your payment method is inactive, it can be because of one or both of the following reasons:
If youโre not a U.S. taxpayer, you must file a Form W-8BEN instead. The Form W-8BEN is used to confirm that youโre not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your legal name as it appears in your passport or other official documents.
Aug 9, 2024 09:50:04 PM by MD Reaz U
I added a bank account with Upwork but it shows inactive.
What should I do now?
Aug 10, 2024 02:06:06 AM by Ivygail J
Hello MD Reaz,
I checked and it appears that your withdrawal method isn't active because you haven't completed your Tax Information yet. More specifically, you are missing your Tax Identification Number. This is the number that your country uses for collecting your tax information and may have a different name, such as PAN in India, for example. You may be able to find information about your countryโs TIN here. If you have questions about your number, you will need to consult a tax advisor in your country or contact your local tax authority. Don't hesitate to visit this article for additional details on completing your Tax Information.
Aug 10, 2024 01:22:21 AM by Nhi D
Hello, I'm currently encoutering the same issue. Because of my carelessness, I typed my nickname instead of my real name in the verified name field (I don't know how to view my verified name or how to submit a support ticket). I discovered this issue when updating my payment method and the system indicated that the name on the card did not match the name I had updated on Upwork. How can I contact Upwork to provide the necessary information and resolve this problem?
Aug 10, 2024 03:45:48 AM by Ivygail J
Hello Nhi,
Thank you for reaching out. I checked and it appears that the name mismatch on your withdrawal method has been cleared. However, it isn't active because you haven't provided your Tax Information yet. More specifically, you are missing your Tax Identification Number. This is the number that your country uses for collecting your tax information and may have a different name, such as PAN in India, for example. You may be able to find information about your countryโs TIN here. If you have questions about your number, you will need to consult a tax advisor in your country or contact your local tax authority. Don't hesitate to visit this article for additional details on completing your Tax Information.
Aug 12, 2024 05:02:37 AM by Nhi D
Hello Ivy,
I cannot see Vietnam in the list you sent. And I also tried to search my individual tax number (TIN) on Vietnamese government website, but there were no results. What should I do?
Best regards,
Dasein.
Aug 13, 2024 08:09:44 AM by Zonish A
Hello Upwork Team,
I added my bank details to my account over 72 hours ago, but the bank information has not been activated yet. I urgently need this resolved. Could you please address this issue as soon as possible?
Thank you in advance for your assistance.
Aug 13, 2024 11:37:38 AM by Pradeep H
Hi Zonish,
I checked your account and can confirm that your payment method is successfully added to your Upwork account on Aug 11, 2024. There is a 3 days security period applicable to all new payment methods before they are active on your Upwork account for withdrawal.
- Pradeep
Aug 14, 2024 09:32:06 PM by Abdelrhman M
Dear Upwork Support Team,
I hope this message finds you well. I am writing to report an issue with my bank account on Upwork. Although my bank details have been entered correctly and have been verified 100%, my account remains inactive. I have waited over three days for this issue to be resolved, but unfortunately, there has been no progress.
Given the urgency of this matter, I would appreciate your prompt assistance in resolving this issue as soon as possible. Additionally, I would like to know the steps I should take if this situation arises in the future to avoid similar delays.
Thank you for your attention to this matter. I look forward to your swift response.
Best regards,
Abdelrhman M.
Aug 15, 2024 12:42:04 AM by Ivygail J
Hi Abdelrhman,
I am sorry to learn that you are having issues with your payment method. Iโve escalated your community post to a support ticket and one of our agents will be in touch with you soon to assist.
Aug 17, 2024 12:14:52 PM by Ronna P
Thank you for getting back to us, Abdelrhman. Upon checking, I see that the handling team is currently reviewing the issue. I have also shared your post with the team for follow-up. Please allow more time for our team to review your case. You will be notified of their response.
Aug 14, 2024 02:55:29 PM by Sherwin R
I have the same problem, the name on both my linked payment and financial account is the same but the error says different name. Can someone help me please
Aug 15, 2024 03:09:11 AM by Ivygail J
Hello Sherwin,
I checked your account and it appears that the name mismatch has been cleared. However, your withdrawal method isn't active because you haven't provided your Tax Information yet. More specifically, you are missing your Tax Identification Number. This is the number that your country uses for collecting your tax information and may have a different name, such as PAN in India, for example. You may be able to find information about your countryโs TIN here. If you have questions about your number, you will need to consult a tax advisor in your country or contact your local tax authority. Don't hesitate to visit this article for additional details on completing your Tax Information.
Aug 21, 2024 10:54:42 AM by Ronna P
Hi Konara,
I'm sorry to hear about the status of your payment method. I'll be glad to help. I checked and see that your Tax information is not complete yet; this is why the payment method shows inactive at the moment. Specifically, you need to enter your tax identification number in Manage finances > Tax information for your payment method to become active. You can visit these helpful pages to learn more:
Aug 30, 2024 11:48:24 AM by Samantha P
Hi
I am just sorting my payment method and it says I need to complete either a W-8 or W-9 form for tax purposes. I can't see where to do this or find it on the platform. It just sends me in circles. Any help will be appreciated.
Aug 30, 2024 12:27:48 PM by Ronna P
Hi Samantha,
Thank you for sharing your concern. You can go to Manage finances > Tax information to complete this information. You can learn more by visiting this helpful article.
Aug 31, 2024 09:50:16 AM by Samantha P
Aug 31, 2024 01:59:42 PM by Pradeep H
Hi Samantha,
There is no attachment on your post. Could you please include a screenshot of the error message or write the error message as a response to this post?
- Pradeep
Sep 6, 2024 03:32:32 PM by MD DELOWAR H
My payment method inactive why? I submit all of my bank information.
Sep 6, 2024 06:36:40 PM by Ronna P
Hi MD.,
Thank you for sharing your concern. I checked and see that you need to complete your Tax information so that your payment method will be active. To learn more, you can visit these helpful pages:
Sep 8, 2024 01:04:27 PM Edited Sep 8, 2024 01:32:01 PM by Ronna P
Hi everyone,
I have added company bank account but it's still showing inactive.
My company is private limited and GST.
Sep 8, 2024 01:37:38 PM Edited Sep 15, 2024 11:27:52 PM by Ronna P
Hi Shashi,
Thank you for sharing your concern. I checked and see that you need to enter your Tax Identification Number in Manage finances > Tax information of your agency so that your payment method will be active. To learn more, you can visit these helpful pages:
Sep 8, 2024 01:45:55 PM Edited Sep 8, 2024 02:39:36 PM by Ronna P
Hello Team,
Money withdrawal, my bank account is inactive.
Direct to Local Bank (INR) - Account ending in **Edited for Community Guidelines** Preferred Inactive
Sep 11, 2024 11:40:49 AM by Samanta M
Hi, I am a student and a freelancer. I don't have a TIN. I live in Bangladesh. I can not register for an e-TIN because I am not eligible. Can anyone tell me how I will complete my verification for the withdrawal process?