My Payment Method is Inactive

[#1]

Your withdrawal method isn’t active yet. For security reasons, you need to wait 3 days after you add a new withdrawal method before you can use it.

[#2]

Hi Samanta, 

Thank you for your message. I have shared your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

[#3]

Hello Upwork Community and Support Team!

I hope you're all doing well. I recently added my US bank account as my preferred withdrawal method, and the 3-day activation period has now passed. However, my account still shows as inactive, even though all the information provided is correct.

I submitted a ticket about three days ago and received a response within 24 hours, letting me know that my request had been forwarded to the relevant department. Unfortunately, it’s been 48 hours since then, and I haven’t received any further updates.

Could you please assist with this issue? Thank you so much for your help!

[#4]

Hello Haris,

I am sorry to hear about the issue with your newly added payment method. I checked and see that you are already in correspondence with our team on your support ticket. I have coordinated with our assigned team and the agent handling your case will reach out to you soon. You can access your ticket on this page.

[#5]

Hello IvygailJ,

Thanks for the help. My issue has been resolved.

[#6]

Hello. I'll go straight to the point. If I don't add tax info, will I be able to withdraw my earnings? I will be grateful, if someone from Upwork moderators will reply.

[#7]

Hello Yaroslav,

Thank you for your message. Please know that in order to withdraw your earnings from Upwork, you'll need to complete the Tax Information form.

Furthermore, if the required form isn't completed, we might have to withhold up to 30% of your earnings and send that amount to the IRS. It is important to note that we won't be able to issue refunds for any withheld funds sent to the IRS, even if the forms are completed later. You can learn more here. 

[#8]

Hi everyone! I’m a new freelancer from the Philippines, and I’ve been struggling for over a month now trying to withdraw my first earnings on Upwork. Both my bank accounts, Payoneer, and PayPal keep showing as inactive. I’ve double-checked everything—my personal account details, profile name, phone number, and address all match, yet I still can't withdraw. Every time I try, I wait the usual 3 days for the accounts to activate, but after several attempts, nothing seems to work.

This is really stressing me out, especially since I’m the breadwinner in my family and really need to access these funds. It's also my first payment from my first client, so I’m eager to sort this out. If anyone has experienced a similar issue or knows what might be causing this, I would greatly appreciate your advice.

Thank you in advance! 🙏

[#9]

Hi! Have you tried contacting Upworks support team? I know there's a support forum maybe you can ask there.

[#10]

Hello Jehan,

Thank you for reaching out. I understand how frustrating this must be for you. I checked your account and it looks like your payment method is inactive because you have not been able to complete your Tax Information page yet. Please know that you need to provide your tax information: In order to access your funds. If you’re not a U.S. taxpayer, you’ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. 

Tip: You can use your own legal name as it appears in your passport or other official documents.

[#11]

Hi. It says my payment method (local bank) will be available today (September 20, 2024) but as I have checked my status, it's still inactive. 

[#12]

What is "it" that says?

[#13]

Hello Mary Grace,

I checked your account, and it looks like the payment method is already active, and you have already transferred your funds. Let us know if you need further assistance.

[#14]

I have an account and i am trying to set up my tax information set up. I have entered my tax info on the W8 BEN but it tells me the following when clicking enter at the bottom of the page: Please read and scroll to the bottom of the content of the W-8BEN certification to confirm electronic delivery of document. I see no option to obtain this electronic. 

[#15]

Hi Cristina, 

Thank you for sharing your concern. Upon checking, it looks like you just need to enter your signature at the bottom part by entering your full name to complete the form. You can learn more by visiting this helpful page. Let us know if you need further assistance. 

[#16]

Hi, Yes, I have already sone this and does not let me continue, give the same error. Is there a customer service number that I can call?

Thank you.

[#17]

Thank you for confirming that the issue persists, Cristina. I am stepping in for Ronna and created a support ticket for you. One of our agents will reach out to you soon to further assist. Could you also please attach a video clip that shows the issue to your support ticket here?

[#18]

My payment method is still inactive after 3 days, what is the problem? I can not find it! what should I do?

[#19]

Hi Matthew,

I checked your account and can confirm that your payment method is already accepted. Please complete the Tax Information page to activate your withdrawal. 

- Pradeep

[#20]

Hello everyone, my upwork work profile payment method is not active, they showing inactive but all those right information I will provide checked over time, but don.t know how to fix this problem.I atteched  screen short below 

**Edited for Community Guidelines**

[#21]

Hi Emdadul,

I checked your account and can confirm that the payment method is already accepted. Please update your Taxpayer identification section on the Tax Information page to activate the payment method.

- Pradeep

[#22]

Hello! It's been four days since I added a payment method to my local bank, but it's still inactive. I haven't received any response or verification email from Upwork. Could you please tell me how long it typically takes for the payment method to be activated? Also, this is my first time using Upwork, but I did not receive the free 50 Connects for new users. Could you help clarify this situation?

[#23]

Hi Felekech,

Thank you for your message. I checked and see that you need to complete your Tax Info in Manage finances > Tax information so that your payment method will be active. Additionally, a newly added payment method will be active after the standard three-day security period. To learn more, you can visit these helpful pages:

• Manage how you get paid
• Form W-8BEN or W-8BEN-E

I'd like to clarify that currently, new freelancers on Upwork need to do one of two things before they can receive free 50 Connects and submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $19.99 USD a month, or purchase Connects. You can see this helpful article to learn more.

[#24]

Why is my bank account for direct deposit inactive. The bank rejected my funds a week ago but my subsequent withdrawal was deposited to my account last week. I'm very confused. Please Help. This is very frustrating as I need my funds immediately

[#25]

Hello Caroly,

I understand how frustrating this must be for you. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#26]

Hi
My withdrawal method is inactive.  Three days was finally a long time ago. The tax form is full.
Could you please assist me?