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Ansha's avatar
Ansha Z Community Member

My Upwork Account Was Hacked

Hello Community Members 

Please help me my verified account was hacked and everything was changed my email, phone, and password were completely changed. Please help me with How to recover it. Any one who can help me by making Support Ticket or what ever I want my account to be back?

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Ivygail's avatar
Ivygail J Retired Team Member

Hello Ansha,

 

I am sorry to learn that your account was hacked. I have shared your report with our assigned team, and they will reach out to you directly to assist you further. 

 

Edited to add more information:

 

Ansha, I received an update from our designated team and they would like to confirm if you are referring to a different account. If so, could you please click on my name and send me a PM with the email address or user ID linked to the account in question? I will be sure to look into your report and escalate it accordingly.

 

~Ivy

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7 REPLIES 7
Ivygail's avatar
Ivygail J Retired Team Member

Hello Ansha,

 

I am sorry to learn that your account was hacked. I have shared your report with our assigned team, and they will reach out to you directly to assist you further. 

 

Edited to add more information:

 

Ansha, I received an update from our designated team and they would like to confirm if you are referring to a different account. If so, could you please click on my name and send me a PM with the email address or user ID linked to the account in question? I will be sure to look into your report and escalate it accordingly.

 

~Ivy
Ansha's avatar
Ansha Z Community Member

My Account Email was**Edited for Community Guidelines**And The Answer Name Is **Edited for Community Guidelines**, Attach The I'd card photo please help me

Luiggi's avatar
Luiggi R Retiring Moderator

Thank you for sharing those details, Ansha. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Joeleen's avatar
Joeleen K Community Member

Hello, my account was hacked recently. They changed password, email address, contacts and profile picture and now Im unable to login into my account. Please help recover my account, and what steps should I follow?

 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Joeleen,

 

I am sorry to hear about your account. Could you please click on my name above this post and send me a private message with the registered email address for the account you are referring to? 

 

- Pradeep

Joeleen's avatar
Joeleen K Community Member

I have done that sir

Joeleen's avatar
Joeleen K Community Member

How do I proceed from here now?