My client keeps having his payment rejected.

[#1]

I have a client who is using Upwork for the first time.

After working several hours for her, the job was successfully completed.

However, when Upwork charged her billing method, the amount was deducted from her bank but was refunded after some time repeatedly.

She even tried using a local credit card, PayPal, etc., but the payment still didn’t go through. She sent a support ticket, but no one from Upwork has responded.
Appreciate for any reply.

Thank you!

[#2]

The same thing happened to me. I followed all the instructions they provided, but the amount is still being deducted from my account and then refunded immediately. I also tried submitting a ticket, but I haven't received any response since yesterday.

[#3]

Hi Joffrey, 

I will be happy to help. I checked and it looks like one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

If you need further assistance I encourage you to follow up on your ticket directly and the team will be happy to assist you. 

[#4]

Hi Glen, 

Thank you for reaching out to us. If possible, please ask them to contact us directly here in the Community, and we will be happy to help. Please note that for privacy reasons, we cannot share information about another’s user’s account which we hope you understand.

[#5]

Totally understood Nikola.

She had been assigned to an agent but there is no reply since thursday last week.

I should received my payments last friday since I am a top rated holder. Am I going to be paid by tom, wednesday even there is no payment deducted from my client?

[#6]

Thank you for following up, Glen. 

Could you please share a Contract ID of the contract you are referring to so I can look into this further and advise you accordingly? 

[#7]

384-806-30
Here you go Nikola.

[#8]

Hi Glen,

Thank you for sharing the contract ID. I'm stepping in for Nikola and I will be happy to look into the issue faced by your client. 

I checked the job you mentioned and it appears that one of our team members is already in touch with the client via a support ticket. The last respond was sent to them yesterday. Please know that all support requests are handled in the manner they are received in the queue and sometimes, it may take 24-48 hours for our team to review and respond to your concerns. Please request your client to continue communicating on the same support ticket for better assistance. 

- Pradeep