My latest completed job with fund and excellent feedback is considered as ineligible job?

[#1]

just wondering why the reason it's ineligible because the job has reason of: "Jobs with no feedback are excluded from Job Success Score." but it has excellent feedback
as we know, any ineligible job won't be counted in JSS calculation
my client doesn't have any issue with his account
please upwork support. fix this

[#2]

Hi Handika,

I checked the Ineligible jobs on your account and I do not see any recently ended jobs in the list. Could you please confirm that contract ID or the title of the recently completed job you mentioned? 

- Pradeep

[#3]

I have the same problem, I have had positive private and public comments, I maintain an excellent relationship with this client and the platform simply tells me that this job is not eligible, every day I am more disappointed with the management of the platform and the JSS!

**Edited for Community Guidelines**

[#4]

Hi Maria,

I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep