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Community Member

My upwork direct hourly contract paused suddenly

Hi, I have had to work on a project for 9 days. But, I recently, I assumed that my direct contract is automatically paused.

Please, help me to solve this issue.


Showing this text for the reason

"Your contract has been paused due to a pending issue."


Hi Ashraf,


Thank you for reaching out to us. I checked and it looks like one of our agents already reached out to you via a support ticket to assist you with the issue you experience. You can access your ticket on this page.

If you have further questions or if you need further assistance feel free to follow up directly with our team on your ticket and they will be happy to assist you. When everything is in one place we can be more efficient at assisting you. 

~ Nikola
Community Member

Hi team,


I'm facing the same issue 😞

Hi Mohammed,


Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.


- Pradeep

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