Name mismatch and payments suspended

[ikkonen]

Hi, I've legally changed my surname and already had passed verification with my new surname. But for some reason in my upwork account the previous one remains. Therefore I can't withdraw money. This issue persists since March. 

Please review and fix it.

[PradeepH]

Hi Alexandra,

Thank you for your message. I will have our support team contact you for further assistance.

Thank you,

Pradeep